Insurance Investigator I/II/III
Recruitment #24-009638-0005
Department | Maryland Insurance Administration |
---|---|
Date Opened | 7/12/2024 2:20:00 PM |
Filing Deadline | 7/26/2024 11:59:00 PM |
Salary | Salary Commensurate with Experience (Salary Guidelines Apply to State Employees) |
HR Analyst | Lynn Hill |
Introduction
The Maryland Insurance
Administration (MIA) is an independent State agency that regulates Maryland’s
$46 billion insurance industry and protects consumers by monitoring and
enforcing insurers’ and insurance professionals’ compliance with State
law. Through the diligence of a highly professional staff of market
analysts, financial analysts, accountants, lawyers, law enforcement officers,
actuaries, complaint investigators, and others, the MIA works to facilitate a
strong and competitive insurance marketplace where consumers are well informed
and treated fairly. Staff members are subject matter experts who serve as
a resource for lawmakers, consumers, and other public and private entities.
The MIA is charged with a
broad range of responsibilities including the licensure of insurance carriers
and insurance producers (brokers/agents) operating in Maryland, the conduct of
financial examinations of companies to monitor financial solvency, and the
review and approval of rates and contract forms. The MIA investigates
reports of consumer fraud and consumer complaints about life, health,
automobile, homeowners, and/or property insurance. Insurance carriers are
subject to market conduct examinations and other actions to monitor compliance
with Maryland law. The MIA also has a unit dedicated to consumer
education and outreach, which participates in hundreds of events and reaches
thousands of individual consumers annually.
GRADE
LOCATION OF POSITION
POSITION DUTIES
The Property and Casualty Complaints Insurance
Investigator assists the citizens of Maryland with their written or
verbal complaints and inquiries to ensure that insurers and their
representatives, premium finance companies, motor clubs and all others over
which we have jurisdiction have complied with the applicable laws and the
relevant terms of insurance policies when settling claims, canceling or
non-renewing insurance policies, or taking any other action with respect to the
complainants. Formal investigations are initiated upon receipt of written
complaints and investigated by written inquiries and responses between the
Investigator, licensee and complainant. Investigators provide management with a
proposed decision letter citing compliance with or violation of relevant
Maryland insurance law and policy terms and conditions at the conclusion of
each complaint investigation. Investigators may be called upon to prepare
files for administrative hearings and /or to provide testimony at such
hearings.
MINIMUM QUALIFICATIONS
Insurance Investigator I
Education:
Bachelor's degree from an accredited college or university in Insurance,
Business, or related fields.
Experience: None
Note:
1. Four years of experience in the property and casualty insurance industry as an investigator, adjuster, underwriter or agent may be substituted for the education requirement.
2. A minimum of three (3) years' experience working within the Maryland Insurance Administration, or another state's insurance regulatory agency, in property and casualty capacity as an investigator, examiner, enforcement officer, customer service representative or administrative support capacity may be substituted for the education requirement.
Insurance Investigator II
Education:
Bachelor's degree from an accredited college or university in Insurance,
Business, or related fields.
Experience: One
year of experience in the property and casualty industry as an
investigator, adjuster, underwriter or agent.
Note:
1. Four years of
experience in the property and casualty insurance industry as an investigator,
adjuster, underwriter or agent may be substituted for the education requirement.
2. A minimum of three (3) years' experience working within the Maryland Insurance Administration, or another state's insurance regulatory agency, in a property and casualty capacity as an investigator, examiner, enforcement officer, customer service representative or administrative support capacity may be substituted for the education requirement.
3. Possession of J.D. degree may substitute for minimum qualifications
Insurance Investigator III
Education: Bachelor's degree from an accredited college or university in Insurance, Business, or related fields.
Experience: Two years of experience in the property and casualty industry as an investigator, adjuster, underwriter or agent.
Note:
1. Four years of experience in the property and casualty insurance industry as an investigator, adjuster, underwriter or agent may be substituted for the education requirement.
2. A minimum of three (3) years' experience working within the Maryland Insurance Administration, or another state's insurance regulatory agency, in a property and casualty capacity as an investigator, examiner, enforcement officer, customer service representative or administrative support capacity may be substituted for the education requirement.
3. Possession of J.D. degree and one (1) year experience in the property and casualty industry as an investigator, adjuster, underwriter or agent may be substituted for the minimum requirements.
DESIRED OR PREFERRED QUALIFICATIONS
·
Commercial underwriting and rating
experience and/or property claim adjusting experience is preferred.
·
Working knowledge of insurance laws
including the Annotated Code of Maryland, Insurance Article and the Code of
Maryland Regulations ("COMAR").
·
English to Spanish/Spanish to English oral
and written communications skills is preferred.
·
Excellent customer service, communication
(written and verbal) and organizational skills a must.
BENEFITS
FURTHER INSTRUCTIONS
If you have any questions
concerning this recruitment, please contact lynn.hill@maryland.gov.
For immediate consideration,
upload one WORD or PDF file, at the
"Resume" tab, that contains:
1. a cover letter stating
your interest and specific salary requirements; and
2. a current professional
resume.
If you are unable to
apply online, you may submit via mail.
Please be sure to include
all documents listed above to ensure timely processing. Complete application
packets may be mailed to:
Maryland Insurance
Administration
Human Resources - Recruitment #: 24-009638-0005
200 St. Paul Place, Suite
2700
Baltimore, MD 21202
Incomplete submissions
will not receive consideration.
TTY Users: call via
Maryland Relay