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RETIREMENT BENEFITS SPECIALIST ADVANCED/LEAD

Recruitment #25-000983-0002

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Introduction

The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System. The System is a multi-employer, public employees’ benefit retirement system composed of twelve (12) separate retirement and pension systems with additional plan components, covering approximately 193,000 active members and more than 170,000 retires and beneficiaries.

The Agency is recruiting to fill Retirement Benefits Specialist Lead for its Member Services Unit.

This position is limited to current employees of the Maryland State Retirement and Pensions Systems Agency.

GRADE

17

LOCATION OF POSITION

120 E Baltimore Street
 Baltimore, Maryland 21202

POSITION DUTIES

The main purpose of the Retirement Benefits Specialist Lead is to be the human interface between the Retirement Agency and its members, retirees, beneficiaries, and participating employers.

Position duties include but are not limited to:

  • Independently and correctly advise the Agency’s customers and answer questions regarding pension benefits.
  • Represent the Agency at off-site presentations, seminars, conventions, ad hoc meetings and webinars.
  • Independently handle assignment to the Front Desk.
  • Independently complete special assignments assigned by supervisors.

MINIMUM QUALIFICATIONS

Experience: Seven years of experience counseling employees or responding to inquiries in a call center relative to pension benefits and options available under a State, federal or local retirement and pension system.

Notes: 
1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and three years of experience counseling employees or responding to inquiries in a call center relative to pension benefits and options available under a State, federal or local retirement and pension system for the required experience. 

2. Candidates may substitute the possession of a Maryland Retirement Coordinator certification issued by the Maryland State Retirement Agency, 120 E. Baltimore Street, Baltimore, MD 21202, for one year of the required experience. 

3. Candidates may substitute the possession of a Master’s degree in Business Management, Business Administration or Public Administration from an accredited college or university for five years of the required experience. 

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Financial Management classifications or Financial Management specialty codes in the Accounting and Budget field of work on a year-for-year basis for the required experience.

LIMITATIONS ON SELECTION

This position is limited to current employees of the Maryland State Retirement and Pensions Systems Agency.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

1. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties shall be required to possess a valid motor vehicle operator’s license valid in the State of Maryland.

2. Employees in this classification must possess and maintain a Notary Public commission valid in the State of Maryland.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201.

Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

Resumes will not be accepted in lieu of completing the online or paper application.  

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258. 

We thank our Veterans for their service to our country. 

People with disabilities and bilingual candidates are encouraged to apply. 

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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