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UI Professional II (Internal Only)

Unemployment Insurance Benefits Professional II

Recruitment #25-001151-0001

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Introduction

The Maryland Department of Labor, (MD Labor), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional II. This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.

GRADE

13

LOCATION OF POSITION

Salisbury (1790 Westwood Drive, Salisbury MD 21801)
College Park (9829 Rhode Island Ave, College Park MD)
Baltimore County (300 Towsontown Blvd., Towson MD)

Main Purpose of Job

This position provides assistance to special unemployment programs that support the Maryland Division of Unemployment Insurance (DUI) on a daily basis. This ensure prompt information and processing of crucial benefit payments for UI claimants impacted by foreign trade and unemployment. Employees in this classification will primarily be focused on providing high-quality customer service to individuals applying for unemployment insurance benefits.

POSITION DUTIES

  • Conduct separation and non-separation fact finding interviews to obtain information from claimants, employers, and others to determine entitlement to Unemployment Insurance benefits.
  • Document and summarize pertinent supporting information.
  • Determine whether a disqualification is warranted in accordance with the Annotated Unemployment Insurance Law of Maryland, Code of Maryland Regulations and Unemployment Insurance Directives and the penalty to be imposed, if appropriate.
  • Render timely and quality determinations to claimants and employers, based on the information obtained, citing the legal basis for the determination.
  • Sep/Non-separation Adjudication Determination Quantity: 36-49 adjudication cases in a 40-hour work week.
  • Sep/Non-separation Adjudication Determination Quality: 70-89% passing rate.
  • Sep/Non-separation Adjudication Determination Timeliness: 75-90% promptness based on 21-day promptness or 4-day turnaround time, whichever due date comes first.
  • Review claims to minimize improper payments and prevent fraud.
  • Detect, investigate, and resolve issues involving fraudulent claims for benefits and associated overpayments.
  • Explain and informally interpret laws governing unemployment insurance to employers, claimants, and the public in a professional and courteous manner via telephone regarding such issues as general eligibility, appeal requests and procedures, severance and holiday pay, return to work confirmation and other issues.
  • Obtain work and wage information from claimants and employers to establish an accurate work history and earnings record.
  • May provide technical advice and assist in training less experienced personnel in Claim and Adjudication Centers.
  • Participate in projects, as assigned, to ensure flexibility and adaptability, to meet the changing needs of the agency; and
  • Maintain claimant/employer written correspondence by filing and shredding, as needed.
  • May perform the full range of job duties of UI Professional I.

MINIMUM QUALIFICATIONS

Experience: Four years and six months to five years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and six months to one year of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs for the required experience.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
  • (1) year of experience processing unemployment insurance claims.
  • (1) year of experience in benefits adjudication and/or Beacon processes, applying and interpreting departmental policies, state laws, rules and regulations in order to render a determination. 
  • Customer service experience.
  • Detail-oriented and effective organization skills. 
  • Able to write clear, concise and comprehensive documentation.

    LIMITATIONS ON SELECTION

    This recruitment is limited to current employees of Maryland Department of Labor.

    SPECIAL REQUIREMENTS

    Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.

    All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

    SELECTION PROCESS

    Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

    Resumes are acceptable as additional information only. However, the application must be completed in its entirety or it will be subject to rejection. 

    All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

    For positions that require Bachelor/Master Degree etc:

    Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

    EXAMINATION PROCESS

    The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. 

    The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

    ***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

    BENEFITS

    FURTHER INSTRUCTIONS

    U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status.

    If you are unable to apply online, or encounter difficulty attaching required or optional documentation, You may contact Chevelle Wise 410-230-6293 or submit via email to chevelle.wise@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. 

    PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION 

    Completed applications, required documentation, and any required addendums may be mailed to: 

    Maryland Department of Labor/Office of Administration
    Attn: UI Professional II-Internal Only (#25-001151-0001) CW
    100 S. Charles Street, 5th Floor
    Baltimore, MD 21201     

    The MD State Application Form can be found online 

    Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.



    Click on a link below to apply for this position:

    Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
    View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
    Apply via Paper Application. You may also download and complete the Paper Application here.

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