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Quality Assurance Coordinator

HUMAN SERVICE SPECIALIST IV

Recruitment #25-001905-0003

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.  

GRADE

ASTD15

LOCATION OF POSITION

Howard County Department of Social Services
Local General Administration
9780 Patuxent Woods Drive
Columbia, Maryland 21046

Main Purpose of Job

The Compliance Officer provides guidance and direction to all the Divisions/Units of the agency; Local General Administration (LGA), Child Support Administration (CSA), Family Investment Division (FIA) and Child Welfare Services (CWS). The incumbent in this position will provide quality assurance (QA) and quality control (QC) reviews, monitoring and reporting program compliance to the agency Director/Asst. Director of Local General Administration to ensure processes established by the divisions/units are in compliance with local, state, and federal policy and program requirements. This position monitors the Division programs viability, compliance with mandates, and quality customer service. 

POSITION DUTIES

Fiscal Request Reviews: 
  • Reviews mandatory Child Support Administration fiscal reports using Child Support Management System, Enterprise Content Management and fiscal logs to conduct reviews. 

Quality Assurance Review/Monitoring:
  • Monitors a variety of quality assurance and compliance review to ensure quality services are delivered; Ensures performance improvement interventions are in accordance with State, Federal, and County, and agency guidelines; Conducts independent case reviews within CSA, CWS, FIA, and LGA; Provides recommendations and monitors instances requiring corrective action to ensure quality customer care.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Seven years of experience, three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience performing quality assurance and/or quality control reviews, monitoring, and reporting of program compliance. 

One year of experience preparing financial and operating data in support of a department or program.

One year of experience using a financial management system to ensure quality improvement.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.  

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 

• Annual Leave – ten (10) days of accumulated annual leave per year.

• Sick Leave – fifteen (15) days of accumulated sick leave per year.

• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

• Holidays – State employees also celebrate at least twelve (12) holiday per year.

• Pension – State employees earn credits towards a retirement pension.

• Positions may be eligible for telework. 

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Room 1116-F, Baltimore, MD 21201.

Or email cynthia.mcmillian@maryland.gov.; voice 410-767-7199.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to cynthia.mcmillian@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

TTY Users: call via Maryland Relay.
 
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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