ADMINISTRATOR II SUPERVISOR

1. Supervision & Personnel Management

• Directly supervise warehouse personnel, ensuring proper workload distribution, compliance with operational procedures, and adherence to safety standards.

• Assign, evaluate, and assess personnel performance to optimize workforce efficiency.

• Conduct employee performance evaluations, maintain personnel records, and oversee training and development.

• Organize and lead regular staff meetings to communicate expectations, procedural updates, and performance goals.

2. Warehouse Operations & Inventory Control

• Oversee the receipt, storage, and distribution of instant tickets to lottery retailers statewide.

• Ensure accurate inventory tracking and reconciliation, including daily, weekly, and monthly reports.

• Supervise the destruction process of unsold or damaged tickets, ensuring compliance with established protocols.

• Maintain warehouse equipment, including battery-powered forklifts, and ensure proper operator training and certification.

3. Instant Ticket Distribution & Vendor Coordination

• Serve as one of the primary contacts for UPS, Falcon Express, Tel-Sell, and other shipping vendors regarding deliveries, shipping discrepancies, and logistics.

• Investigate and resolve missing package claims, shipping errors, and retailer concerns regarding ticket distribution.

• Coordinate the launch and closure of instant ticket games, ensuring proper stock levels and timely distribution.

• Work closely with Product Development and Security teams to ensure ticket integrity, compliance, and secure handling.

4. Facilities Oversight & Safety Compliance

• Ensure a safe, secure, and organized warehouse environment, adhering to state and agency safety regulations.

• Monitor environmental controls, security systems, and facility maintenance to prevent risks.

• Enforce safety procedures among staff and vendors working within the warehouse.

• Manage the procurement and inventory of warehouse supplies, ensuring critical shipping materials are consistently available.

5. System & Process Optimization

• Monitor and troubleshoot SciTrak inventory management system, ensuring all operations run smoothly.

• Perform regular audits of SciTrak to verify data accuracy and resolve system errors in coordination with IT and network administrators.

• Improve operational efficiency by analyzing workflow processes, making recommendations, and implementing best practices.

• Conduct quality control checks to ensure all ticket orders are properly processed, labeled, and shipped. 

Performs other related duties.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

STATE OF MARYLAND BENEFITS