ADMINISTRATOR II - LICENSING VIOLATIONS INVESTIGATOR
MANDATORY EXCLUSION PRGM COORDINATOR
Recruitment #25-002587-0025
| Department | MLGCA Video Lottery Terminal |
|---|---|
| Date Opened | 3/28/2025 07:40:00 AM |
| Filing Deadline | 4/11/2025 11:59:00 PM |
| Salary | $64,984.00 - $104,954.00/year |
| Employment Type |
Full-Time
|
| HR Analyst | Marcus Staten |
| Work Location |
Baltimore City
|
| Telework Eligible | Yes |
Introduction
The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year.
GRADE
17
LOCATION OF POSITION
Maryland Lottery and Gaming Control Agency
1800 Washington Boulevard
Baltimore, MD 21230
Main Purpose of Job
The candidate for this position will be required to fully grasp, uphold and follow all Maryland State Gaming Laws, COMAR Regulations, and Division Policy & Procedures pertaining to the enforcement, tracking, reporting, auditing and consolidation of the following:
- Mandatory Exclusion Program
- Casino Employee Licensure Revocations (Conduct Based Violations)
‘JIRA’ Compliance Audits for Revocation/Mandatory Exclusion Investigations
‘Commission’ Hearings Preparation Pertaining to CCU & Conduct Based Employee Revocations & Denials
- Reconsideration Hearings - Mandatory Exclusions
- Reconsideration Hearings - Denials
- Appeal Hearings (OAH) (Attorney General’s Office) – Licensure Revocations
- Prompt/Accurate Response to Subpoenas
The candidate must be detailed, diligent, and maintain a focus geared to the primary oversight and direction of the Mandatory Exclusion Program for casino patrons and Licensure Revocations for casino Non-Gaming & Gaming employees as well as the Denial of a Licensee.
The candidate will fulfill the duties required by management of a Licensing Specialist only as assigned. This position will be responsible for determining the financial, regulatory and overall due diligence considerations for one or more of the Video Lottery Terminal (VLT) facility operators, manufacturers, contractors, their officers, directors, employees, and other designated persons.
The candidate must possess effective writing skills and will be responsible for drafting highly detailed and legally compliant correspondence able to withstand ‘Commission’ scrutiny and appellate court challenges. The candidate must have knowledge of various investigative resources and databases, such as ‘PC Link’, ‘JIRA’, ‘e-Licensing’ and MD State Judiciary.
The incumbent will provide all applicants, references, companies, customers and stakeholders with services in accordance with the State of Maryland Customer Service Promise.
POSITION DUTIES
- Possesses a continuing working knowledge of Maryland Gaming and Sports Wagering Laws, COMAR Regulations and the Division’s policies and procedures that govern the determination for Mandatory Exclusions, License Denials, License Revocations and License Terminations for Non-Compliance.
- Directs the Mandatory Exclusion Program for the State of Maryland ensuring the objective and goals required for maintenance of this program are adhered to, meeting all COMAR Regulations, State Laws and Division Policy & Procedures timely and accurately.
- Conducts thorough investigations to determine an individuals’ placement on the state of Maryland’s “Mandatory Exclusion List.”
- Oversees licensing violation investigations, conducting thorough investigations to determine the ‘suitability’ of a licensee that may warrant the revocation of a license, denial of a license or termination of a license as mandated by State Gaming and Sports Wagering Laws, COMAR Regulations and Division Policy & Procedures, timely and accurately.
- Performs audits pertaining to Mandatory Exclusions and Licensees to ensure compliance by Maryland’s Gaming and Sports Wagering Facilities.
- Drafts highly detailed and legally compliant correspondence able to withstand ‘Commission’ scrutiny and appellate court challenges.
- Prepare letters, executive summaries, investigative packets, applications, authorization forms and all documentation required for a Reconsideration Meeting or OAH Appeal Hearing.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Five years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
• Working knowledge of COMAR Regulations as it pertains to Mandatory Exclusions and license revocations.
• Working knowledge of ‘JIRA’, ‘eLicensing’, ‘ShareFile’, ‘PC Link’ and ‘MD State Judiciary’.
• Ability to communicate effectively with applicants, patrons, casinos, licensed employees, out of state agencies, local state agencies and Local City and County agencies to gather additional investigative information necessary to further an investigation leading to the mandatory exclusion of a patron, or revocation of a license.
• Strong technical report writing skills.
• Strong analytical skills that involve review of casino reports, Maryland Judiciary Case Search results and final Investigative Summary Reports to construct letters of MLGCA Agency Notifications pertaining to mandatory exclusions, license denials, license revocations and license terminations.
• Ability to communicate agency actions and recourse to patrons and licensees within the constraints of state law and COMAR Regulations.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
BENEFITS
FURTHER INSTRUCTIONS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.
Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.
The online application process is strongly advised.
If the online process is not available to you, you may complete and submit a paper application or direct any questions to:
Maryland Lottery and Gaming Control Agency
1800 Washington Blvd., Ste. 330
Baltimore, MD 21230
marcus.staten2@maryland.gov
TTY Users: call via Maryland Relay
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply.
We Thank our Veterans for their service to our country.
Click on a link below to apply for this position:
| Fill out the Supplemental Questionnaire and Application NOW using the Internet. | Apply Online |
| View and print the Supplemental Questionnaire. | This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here. |
| Apply via Paper Application. | You may also download and complete the Paper Application here. |
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