DJS CASE MANAGEMENT PROGRAM SUPERVISOR

Baltimore City Region

The Maryland Department of Juvenile Services (DJS) is dedicated to transforming young lives, creating safer communities, and fostering equitable systems. We are seeking passionate individuals for the Case Management Program Supervisor role, so come join our team and make a meaningful impact on youth and the community at DJS!

As the Case Management Program Supervisor for the Day and Evening Reporting Centers (DRC and ERC), you will play a key role in overseeing the daily operations of youth programs. This position focuses on ensuring the delivery of safe, structured, and developmentally appropriate services for youth under supervision. You will manage and supervise a dedicated team of Case Management Specialist Supervisors and staff, collaborate with external vendors, and ensure compliance with DJS policies, objectives, and best practices to promote youth development and successful outcomes.

Key Responsibilities may include, but are not limited to:

• Program Development and Oversight: Create and implement goals, standards, and programs focusing on education, vocational training, and youth development. Conduct quality assurance and evaluate program effectiveness.
• Stakeholder Engagement: Serve as the liaison between DJS and external partners, including judges, law enforcement, and community organizations. Provide program updates to leadership and ensure clear communication.
• Staff Supervision and Leadership: Recruit, train, and supervise program staff. Provide ongoing coaching, professional development, and conduct performance evaluations to ensure alignment with program goals.
• Operational Oversight and Compliance: Manage daily operations, ensuring adherence to DJS policies and state regulations. Maintain accurate records and monitor performance to improve efficiency.
• Youth Engagement and Support: Create a supportive environment for youth and guide staff in implementing behavior management and crisis intervention strategies.
• Program Evaluation and Reporting: Prepare performance reports, assess outcomes, and recommend improvements. Stay informed on best practices and contribute to ongoing development.
• Budget Management: Manage the program budget, track expenses, and implement cost-saving measures while maintaining program quality.

Experience: Four (4) years of experience providing case management services to emotionally or socially maladjusted, delinquent, victimized, or exceptional juveniles in a community or residential setting.

Notes:

1. Candidates may substitute possession of an Associate of Arts degree in the social or behavioral sciences or criminal justice from an accredited college or university and two (2) years of experience providing direct services to children in a community or residential setting for the required education.

2. Candidates may substitute possession of a Master’s degree in the social or behavioral sciences or criminal justice from an accredited college or university for one (1) year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Social Services classifications or Social Services specialty codes in the Social Science, Psychology and Welfare field of work on a year-for-year basis for the required experience and education.

• At least three (3) years of experience working in, with, or adjacent to the juvenile justice/youth legal system.
• Ability to supervise, manage, and oversee community outreach and early intervention program sourcing and development.
• Knowledge of and experience working with early intervention programming options available to young people.
• Ability to understand, explain, and apply laws, rules, regulations, policies and procedures, etc. to both internal and external stakeholders. Strong written and verbal communication and relationship management skills; experience establishing rapport with persons from different backgrounds with different life experiences.

2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please complete the supplemental questionnaire, if applicable. They will be used when rating applications. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your completed application to receive credit. Missing or incomplete supplemental questionnaires may impact the overall rating of your completed application.

If you are a Veteran applying for this position, please submit your DD 214 Long Form with your completed application to receive proper credit.

If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

Should additional information regarding this recruitment be required, please contact the Maryland Department of Juvenile Services, Recruitment and Examination Unit at djs.careers@maryland.gov. Include the Recruitment Title/Number that is located at the top of the bulletin.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.