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Trainer (ADMINISTRATIVE OFFICER I)

Taxpayer Services Division

Recruitment #25-002711-0013

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Introduction

OPEN TO ALL QUALIFIED APPLICANTS

 

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.


 

GRADE

13

LOCATION OF POSITION

Annapolis, Maryland

POSITION DUTIES

Would you like to work for the State of Maryland? This position is steps away from the Governor's Mansion.  Located within walking distance of many affordable dining choices.  An ideal place to work and enjoy year round. 

The main purpose of this position is to provide assistance to the Taxpayer Services Division Employee Education Unit in training and technical direction to personnel. The incumbent will assist with development and delivery of tax training curriculum for employees. This position is responsible for performing research, recommend changes to division web content, and related personnel work as directed within the Employee Education Unit. The incumbent will accept and respond to calls and emails from taxpayers, agency employees, managers, supervisors, and directors. This position may also provide assistance to other units within the Taxpayer Services Division.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of administrative staff or professional work.

NOTES:

  1. Candidates may substitute 30 college credit hours from an accredited college or university for the required experience.
  2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://naces.org/members/

DESIRED OR PREFERRED QUALIFICATIONS

  • Communication skills (verbal and written)
  • Writing, reviewing, and updating manuals
  • Organizational skills
  • Customer service experience
  • Experience with personal computers
  • Experience with software applications (MS Office Suite)
  • Previous presentation experience

LIMITATIONS ON SELECTION

  • Monday through Friday 8:00 am to 5:00 pm. 
  • Work may involve exposure to uncomfortable and unpleasant surrounding.
  • Work may involve physical demands such as lifting 25-35  pounds. 
  • Evening and weekend work may be required especially during peak times of the year.
  • Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting services.
  • Leave maybe limited during certain times of the year due to high volume events, projects, or special assignments.
  • Telework not available/limited during probation period.

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.

*Resumes will not be accepted in lieu of a completed application.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last four digits of your SS#
If you have questions or concerns regarding this recruitment, please email dbrown@marylandtaxes.gov at Comptroller of MD, Office of Human Resources.

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or  Application.Help@maryland.gov.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

If you need reasonable accommodations, please contact the Office of EEO & OFP Operations by email at FAIRPRACTICES@marylandtaxes.gov, amoreland@marylandtaxes.gov or by phone at 410-260-6630.


Click on a link below to apply for this position:

Fill out the Application NOW using the Internet. Apply Online
Apply via Paper Application. You may also download and complete the Paper Application here.

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