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ASSISTANT DIRECTOR, CHILD SUPPORT KENT COUNTY DSS

HUMAN SERVICE ADMINISTRATOR III

Recruitment #25-002730-0002

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a Management Service position, and serves at the pleasure of the Appointing Authority.
 

GRADE

19

LOCATION OF POSITION

Department of Human Services
Kent County Department of Social Services
350 High Street
Chestertown, MD 21620

Main Purpose of Job

This position provides administrative and managerial leadership to the staff at two (2) local departments of social services, Kent and Queen Anne’s Counties, in their Child Support Administration Divisions. This position is part of the executive staff of both agencies and is expected to work in a dynamic and collaborative mode with all relevant stakeholders in both counties. Achieving desired outcomes in both counties are the barometers by which the effectiveness of the incumbent’s performance is measured. The purpose of this position is to establish standards, goals and schedules for Child Support staff in both offices, set priorities and evaluate effectiveness of both staff and programs. This position serves as the administrator and manager for all Child Support programs and affiliated welfare reform initiatives and is responsible for the administration of these programs in both Kent and Queen Anne’s Counties.

POSITION DUTIES

• Administer and interpret Federal and State law/policy governing personnel management and child support.
• Create, assess, and revise local policy and procedures for Child Support.
• Interpret policies/procedures for customers, staff, other agencies, and the community.
• Respond to and resolve customer concerns/complaints and inquiries from DHS, the Governor's Office and local politicians.
• Review and analyze operating procedures for maximum efficiency, such as workload assignment, application processing and workload flow.
• Review Quality Control reports, appeals, audit reports, fraud complaints, and other Child Support reports.
• Prepare responses and/or corrective action plans.
• Establish, implement, and monitor local policy for Child Support operations.
• Serve as local department Child Support representative for committees and workgroups at State and local levels.
• Represent agency at State and interagency meetings, committees and task forces; explain relevant law, procedures and policies to staff, elected officials and the general public.
• Applies for Child Support grant for and oversees the Fatherhood Programs (RISE and Parents as Partners.
• Oversees and manage CS budget to include RISE and Parents as Partners
• Review ongoing staff training and development.
• Review and analyze reports.
• Plan, request and schedule all staff training.
• Coach employees and create staff development plans to enhance performance.
• Ensure that safeguards are in place to protect the confidentiality of IRS and Federal Tax Information.
• Advise supervisors of staff in resolution of problem cases and make recommendations for the handling of public relations situations and decisions.
• Participates, as needed, in the agency's mandated obligation to provide mass care and shelter under the direction of the County or State Emergency Operations Center

MINIMUM QUALIFICATIONS

Education:  A Bachelor’s degree from an accredited college or university.

Experience: Eight years of experience in administrative, professional or technical work, three years must have involved supervision of other employees or exercising responsibility for program development.

Notes:

1. Candidates may substitute graduate level education at an accredited college or university at the rate of 30 credit hours   on a year-for-year basis for up to two years of the required general experience.

2. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two years must have been in an administrative supervisory or consultative capacity.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
  • One year of experience using Microsoft Office Suite such as Word, Excel and Power Point
  • Three years of experience working in or with a Child Support Administration Program
  • One year of experience using Google Applications such as Google Docs and Sheets.
  • Two years of experience using Child Support Management System.

LIMITATIONS ON SELECTION

Limited to those who are willing to work in Kent and Queen Anne's Counties.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  We will not consider information submitted after this date.  Successful candidates will be placed on the employment (eligible) list.  The resulting list may be used for future vacancies with this agency or other state agencies.
If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least thirteen (13) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.
  • Positions may be eligible for telework

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, Attention: Attention Jen Cole, HR Office, Kent County Department of Social Services, 350 High Street, Chestertown, MD 21620.
If you have any questions concerning the recruitment process for this position, please email Jen Cole at jenr.cole@maryland.gov; include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



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