IT FUNCTIONAL ANALYST I

This is an internal recruitment limited to current permanent, contractual and temporary State of Maryland employees.

It is important that all experience be fully documented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY may cause the candidate to be rejected.

 

PLEASE FILL OUT THE APPLICATION COMPLETELY.

➢ The application is part of the examination process. Your answers will determine your eligibility to participate in the next phase of the selection process.

➢ Clearly describe your qualifications in detail. Credit cannot be given for education, training, experience, knowledge, skills, and abilities that you fail to indicate.

➢ Do not leave any answer spaces blank; if a question does not apply, write "N/A".

➢ Although you may attach a resume to further describe your qualification, it does not substitute for completing the application form. An incomplete application form may result in disqualification. Do NOT write "see resume" in your work history or responses to supplemental questions.

➢ Failure to comply with these instructions may result in disqualification.

➢ Read the Job Announcement carefully for specific filing instructions, supplemental questions, and final filing dates. 

17

Maryland State Police

Police Communication Support Division

1201 Reisterstown Road

Pikesville, MD 21208

The ITFA I position is a 24/7 operation that oversees METERS/NCIC audits, develops quality control programs, and liaises with criminal justice agencies. Key duties include conducting database searches, offering law enforcement training, and managing the communications control center at Maryland State Police Headquarters. Additional responsibilities include providing Helpdesk support, ensuring compliance, conducting checks, and offering technical assistance. The role also involves technical support for end-users and coordinating help desk calls. The position monitors and operates communications equipment at the SEOC for communication with State and Federal components regarding civil defense, incident management, disasters, and emergency preparedness.

Experience:  One year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems for the required experience.

2. Candidates may substitute the possession of an Associate’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and six months of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

1. Three years of experience performing communication services through the Maryland Electronic Telecommunications Enforcement Resources System and National Crime Information Center System.
2. Experience performing quality control compliance work in automated law enforcement and criminal justice systems.
3. Experience providing technical assistance to end users to resolve problems with computer hardware and software.

This is an internal recruitment limited to current permanent, contractual and temporary State of Maryland employees.

NOT APPLICABLE.

In accordance with Section 2-204(b)(6) of the Public Safety Article, candidates for position in this classification may be subject to an initial drug screening and a complete criminal background investigation to include a polygraph examination before permanent appointment can be made. A criminal conviction may be grounds for rejection of the candidate.

Only candidates who meet the minimum qualifications will be considered for this classification. Therefore, it is essential that you provide complete and accurate information on your application. Successful candidates will be placed on the Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED or QUALIFIED and remain eligible for consideration for at least one year from the date of examination. The list will be used by the hiring manager to select employees. The list will be valid for one year.

The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

 

NOTE: Currently, applicants are limited to uploading one file. As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file. If you are unable to apply online, you may submit an application via mail.  The Maryland State Application Form can be found online. Completed applications, required documentation and any required addendums may be mailed to:

 

Maryland State Police

Human Resources Division

1201 Reisterstown Road

Pikesville, MD 21208

ATTN: Tiffany R. Hazel

 

For questions regarding this recruitment, contact tiffany.hazel@maryland.gov

 

It is the policy of the Maryland State Police to comply with all applicable federal and state laws prohibiting employment discrimination and to provide equal employment opportunity to all employees and applicants for employment without regard to age, ancestry, color, gender, identity and expression, genetic information, marital status, mental or physical disability, national origin, race religious affiliation, belief or opinion, sex, sexual orientation or any other protected status.

 

TTY Users: call via Maryland Relay.

 

We thank our Veterans for their service to our country and encourage them to apply.

 

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.

 

Bilingual applicants are encouraged to apply.