BUSINESS SYSTEMS ANALYST

This is a contractual (hourly) position located at:

301 West Preston Street

Baltimore, MD 21201

Support DGS project to replace the legacy AS/400 Project Management system with a modern web-based, commercial-off-the-shelf (COTS) platform/application. Key project roles will be to document user requirements (business processes, workflows) and non-functional requirements to incorporate into an RFP for solicitation of the future state system; evaluate RFP responses, prepare use-cases and user stories for implementation, user-acceptance, and training.

Duties for this position include but are not limited to:

Direct and coordinate all data governance activities, including end-to-end data generation through

● Current state analysis - coordinate with legacy system users/subject matter experts to understand and document the current implementation (the legacy AS400) system capabilities and supporting business processes/workflows.

● Future state analysis

o Coordinate with business stakeholders to elicit and document business requirements, processes/workflows, and key system capabilities/functionalities that need to be delivered as part of the modernization effort.

o Analyze business processes to identify inefficiencies, bottlenecks, and waste.

o Collaborate with stakeholders to redesign processes using Lean principles to improve performance and reduce costs.

● Working with stakeholders and project manager to:

o Facilitate workshops and discussions to align teams on process improvement goals and solutions.

o Prepare use-cases, user stories, and acceptance criteria for use with implementation partners to understand and deliver the DGS stated requirements.

o Prioritize future business needs to support a phased delivery implementation.

● Solution Procurement

o Provide the requirements to be incorporated into an RFI/RFP for the vendor/product system solicitation - including the creation of a traceability matrix and vendor scoring model.

o Assist project manager and stakeholders with vendor/product evaluation and scoring.

● Data Migration

o Assist system implementors and DGS data owners in the extraction, cleansing, mapping, and migration of legacy AS/400 data into the new system.

● Data Analysis & Reporting

o Work closely with business users to gather reporting requirements and provide solutions to meet their needs.

o Analyze and validate data to ensure accuracy, consistency, and integrity in reports

o Develop a deep understanding of the COTS application’s reporting capabilities, database structure, and configuration options to design, develop, and maintain custom and standard reports within the COTS application.

● Testing & Quality Assurance 

o Create test plans and test cases to validate the delivery system functionalities, workflows, and data.

o Lead User Acceptance Testing (UAT) - Working with delivery partner(s), coordinating, documenting, and leading user testing activities - user acceptance testing, regression testing, and testing of production issues, to validate that the to-be system’s data, security, business processes and workflows are delivered, as per DGS’s stated requirements.

● Training & Documentation

o Develop and maintain clear and comprehensive process documentation, including system configurations and changes, workflows, standard operating procedures (SOPs), and training materials.

o In conjunction with the delivery partner(s), assist in end-user training & support of the delivered solution.

● Issue Resolution - working with stakeholders and delivery partners, investigating and resolving system-related issues.

Strong preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding all qualifications.

● Prior experience working within a public sector agency, preferably within a Design & Construction, Facility Operations, or a General Services department.

● Working as an individual contributor, as a member of a small team.

● Experience working with a project management information system (PMIS), preferably within a public sector owner agency design and construction organization.

● Excellent problem-solving and analytical skills.

● Ability to work collaboratively with cross-functional teams.

● Attention to detail and a commitment to delivering high-quality results.

● Strong communication and interpersonal skills, including ability to communicate effectively with both technical and non-technical stakeholders.

Please include all experience and education that is related to this position.  All information concerning your qualifications must be submitted by the closing date; information submitted after the closing date will not be considered. 

Note that for any position requiring a college degree or college credit, you will be required to submit a college transcript prior to being offered a position.  You may submit your transcript as part of the application process. Please note, selected candidates may be required to complete and successfully pass a State and Federal fingerprint background check prior to being hired.

You must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position for which you apply.

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits. 

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

Contact linda.wallace@maryland.gov or call 410-767-1386 with questions about this recruitment.  The on-line application process is STRONGLY preferred. Apply online at dgs.maryland.gov – click on Employment on the left side of the screen. If you are unable to submit your application online, please send your paper application to: Human Resources, Dept. of General Services, 301 W. Preston St., Suite 1311, Baltimore, MD  21201 by the closing date and time. TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.