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TRAVEL INFORMATION AIDE SUPERVISOR - SIDELING HILL WELCOME CENTER

TRAVEL INFORMATION AIDE II

Recruitment #25-005061-0001

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Introduction

The Maryland Department of Commerce is seeking qualified applicants for a full-time Travel Information Aide Supervisor position within the Office of Tourism Development. This position is located at the Sideling Hill Welcome Center. This position will work hours per week, Thursday through Monday, 8:30 am to 4:30 pm.


This is a Special Appointment position, and serves at the pleasure of the Appointing Authority.


GRADE

9

LOCATION OF POSITION

This position is located at the Sideling Hill Welcome Center at 3000 Sideling Hill, Mile Marker 74, Hancock Maryland 21750 in Washington County. 

Main Purpose of Job

The primary function of this position is to supervise Travel Information Aides who provide travel information to Maryland visitors and to oversee the daily operations and maintenance of the welcome center.

POSITION DUTIES

Duties include assisting travelers with tourism information, directions, hotel accommodations, itineraries and emergency situations; supervising the dissemination of information to the traveling public: training, providing reports, and setting up familiarization tours; keeping records of tours, filing schedules, and ordering literature, and support with tourism development unit projects. The supervisor will also attend hospitality and training sessions, supervisor’s meetings, and travel around Maryland on familiarization tours in order to keep informed about Maryland attractions, accommodations, recreational facilities, services and destinations; manage stakeholder outreach projects as assigned; support maximizing opportunities and leveraging partnership goals for various tourism initiatives.  Some state travel.

Candidates should be able to relate to the public in a friendly and competent manner; and must be able to interpret highway maps. Applicants must be able to work the designated schedule. Knowledge of Maryland history, geography and tourist attractions is required. Candidates must be computer literate and also be able to frequently lift and/or move up to 50 pounds.  

Must be able to work Thursday through Monday year-round from 8:30 am to 4:30 pm.

MINIMUM QUALIFICATIONS

Applicants must possess:

Education: A high school diploma or a State GED certificate 

AND 

Experience: Three (3) three years of experience working in public information in a tourism-related industry (e.g., accommodations, campgrounds, travel development agency, information center, guide service, customer service, hospitality, etc.).

SELECTIVE QUALIFICATIONS

Selective Qualification (required): One (1) year of experience involving management of a program and/or supervising staff.

LIMITATIONS ON SELECTION

Applicants must be willing to accept employment in Hancock, Maryland wich is approximately 103 miles (1 hour and 48 minutes) from the Baltimore Metro Area.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Candidates may be assigned duties which require the operation of an automobile, in such instances the employee will be required to possess a valid and appropriate operator's license.

SELECTION PROCESS

Applicants must meet the minimum AND selective qualifications to be considered. Please make sure that you provide sufficient information on your application to show that you meet the qualification for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

 

 

BENEFITS

FURTHER INSTRUCTIONS

If you have questions about this recruitment, please contact the Department of Commerce at 410-767-6300. You may also visit our website at: http://commerce.maryland.gov/commerce

It is highly preferred that you apply online at http://commerce.maryland.gov/careers - review Career Openings section.  Please attach a resume. If you are unable to apply online, please submit your State application and resume, (by the closing date) to: anna.halikias@maryland.gov

Maryland Department of Commerce - Office of Human Resources  
ATTN: TRAVEL INFORMATION AIDE SUPERVISOR- Sideling Hill Welcome Center 
The World Trade Center – 401 East Pratt Street, 10TH Floor  
Baltimore, Maryland 21202  

As an E-Verify and Equal Opportunity Employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

TTY Users: call via Maryland Relay 1-800-735-2258





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