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PROGRAM MANAGER I

Branch Manager- Operations and Training

Recruitment #25-005476-0010

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Introduction

MDEM is looking for a diligent, detail-oriented individual who is excited about making Maryland a safer place to live and work by assisting with the Maryland 9-1-1 Board. 

MDEM’s mission is to proactively reduce disaster risks and reliably manage consequences through collaborative work with Maryland’s communities and partners. MDEM is the department of State government with primary responsibility and authority for emergency preparedness policy, and for coordinating hazard mitigation, incident response, and disaster recovery. MDEM is a national leader in Emergency Management that provides Maryland residents, organizations, and emergency management partners with expert information, programmatic activities, and leadership in the delivery of financial, technical, and physical resources “to shape a resilient Maryland where communities thrive.” We do this by being Maryland's designated source of official risk reduction and consequence management information.

NOTE: This position operates within an on-call rotating schedule according to assignment within the State Emergency Operations Center (SEOC) to attend to all emergencies on a statewide 24/7 basis. This may involve working 12-hour shifts extended periods of time in support of 24-hour consequence management activities.

GRADE

19

LOCATION OF POSITION

7229 Parkway Dr. Suite 200, Hanover, MD 21076

Main Purpose of Job

The Branch Manager - Operations and Training position is responsible for overseeing the operational efficiency and training initiatives of the Maryland 9-1-1 Board, ensuring compliance with the Public Safety Article and Code of Maryland Regulations. This position manages the daily operations of the 9-1-1 Board, coordinates comprehensive training programs for internal and external stakeholders, and provides operational oversight in the absence of the Executive Director. The role includes identifying knowledge gaps, developing and delivering training curricula, and maintaining training records. 

The position involves planning, organizing, and supervising the work of subordinate staff, evaluating operational efficiency, and developing new policies and standards. The Branch Manager implements technological improvements, interprets agency policies, and coordinates workflow across MDEM units. They are responsible for setting goals, managing deadlines, and ensuring adequate staff coverage for the 9-1-1 Board. 

NOTE: This position requires working in an emergency/disaster capacity as assigned within the State Emergency Operations Center (SEOC) and in alignment with the Consequence Management Operations Plan (CMOP). This position will be responsible for potentially working extended 12-hour shifts for prolonged periods, contributing to 24-hour consequence management activities.

POSITION DUTIES

Coordinating routine (annual) planning sessions for the Board, overseeing the monthly remittances of the Maryland 9-1-1 Surcharge, reviewing and analyzing project-funding requests for compliance with policy and Board requirements, and providing training opportunities to enhance the skills and capabilities of office personnel;

In this role, the primary responsibilities include executing the direction and actions prescribed by the Executive Director and the Board, ensuring compliance with the Public Safety Article by assisting in the oversight of 9-1-1 Board functions, facilitating meetings for both the Board and its subcommittees;

Conduct annual inspections to ensure that all Maryland 9-1-1 Centers adhere to Maryland law and Board policy;

Draft requested or required correspondence for the Executive Director develop and publish the 911 Board Annual Report, ensure the publication of Board meeting agendas and minutes, coordinate appearances before the Board, and respond to media inquiries.;

Actively participate in national forums and organizations related to 9-1-1 services;

Assist in coordinating the implementation and Board funding of statewide 9-1-1 enhancements;

Other duties as assigned.


MINIMUM QUALIFICATIONS

Candidate must have at least two (2) years experience leading a team;

Candidate must have three (3) years of professional experience.

DESIRED OR PREFERRED QUALIFICATIONS

Candidate possesses experience serving on or providing staff support to a regulatory board;

Candidate possesses experience with compliance and/or inspections;

Candidate possesses one year of practical experience with emergency services computer aided dispatch
software, 9-1-1 call handling, or equivalent applications;

Candidates possess six months experience evaluating project funding requests.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. RESUMES WILL NOT BE ACCEPTED IN LIEU OF COMPLETING THE EMPLOYMENTAPPLICATION. All information concerning your qualifications including any required certifications must be submitted by the closing date. We will not consider information submitted after this date.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Maryland Department of Emergency Management, 7229 Parkway Drive, Suite 200, Hanover, MD 21076. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please call Paige Bailey at 443-381-9691 or email at
paige.bailey1@maryland.gov.

MD TTY Relay Service 1-800-735-2258.We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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