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Deputy Director, Metro Wide

PROGRAM MANAGER II

Recruitment #25-005477-0012

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

There are three positions for this posting, both locations are listed in the locations section. 

These are Management Service positions that serves at the pleasure of the Appointing Authority.
 

GRADE

20

LOCATION OF POSITION

Maryland Department Human Services
Child Support Administration
Montgomery County Office of Child Support Enforcement Administration
51 Monroe St #811
Rockville, MD 20850

Anne Arundel County Office of Child Support Enforcement Administration
44 Calvert St.
Annapolis, MD 21401

Baltimore County Office of Child Support Enforcement Administration
211 Schilling Circle, Suite 102
Hunt Valley, Maryland 21031

Main Purpose of Job

Incumbent in this position provides high level professional, administrative and management work which involves planning, developing and directing the activities and services within the scope of established policies, procedures and applicable legal mandates for the Office of Child Support. The work involves managing, coordinating and assessing the work of staff engaged in providing an effective and efficient child support delivery system, locating non-custodial parents, establishing paternity, child support obligation, enforcing the child support order and modifying the child support order. Additionally, the incumbent supervises Staff, provides and establishes community outreach, all of which focus on the accomplishment of agency goals and objectives. Under managerial direction of the Metropolitan Director of the Child Support Administration, work is performed with a wide latitude for independent action, management discretion and judgment and is evaluated as it contributes to the efficiency and effectiveness of program goals and objectives. 

POSITION DUTIES

ADMINISTRATION 
Plans, directs, organizes, leads and coordinates the activities/operations of the Child Support Administration which include but not limited to, locating non- custodial parents, enforcing child support orders, modifying child support obligations, receiving, initiating and evaluating charges of failure and/or refusal to pay child support. 
Develops procedures, maintains sound organizational structures, improves management methods and procedures; sees to the objective use of personnel, budget and material. 
Conducts briefings with program staff on all the objectives, scope, goals and operations of the Child Support Administration. 
Provides advice to the Director and assists in identifying agency goals, establishing program priorities, and evaluating utilization of personnel and equipment toward goal fulfillment. 
Conducts research relating to current or anticipated operations, with research results directed toward improvement of organizational efficiency. 

POLICY AND RECOMMENDATION 
Assists the Director in identifying and prioritizing the goals of CSA and in allocating resources necessary to achieve those goals. 
Develops and monitors criteria for ensuring that State mandated goals are accomplished. Reviews plans for conformance to the desired goals and ensures that plans are executed in a timely manner. 

PROBLEM SOLVING 
Monitors the workflow on a daily basis and advises the Director of any problems. 
Assists with researching, investigating and resolving difficult and complex client complaints. 

SUPERVISION 
Responsible for the direct supervision of Staff, schedules, plans and reviews the work to ensure that the Units are knowledgeable of the policies and programs and that CSA provides effective and efficient child support services to all. 
Responsible for the direct supervision of the various units in the absence of the Unit Managers.
 
SPECIAL PROJECTS 
Conducts special research projects, analyzes the data and prepares reports on a variety of special projects, researches various procedures and methods, analyzes collection trends, etc.

This position is hybrid telework eligible.

MINIMUM QUALIFICATIONS

Education: Possession of a bachelor degree from an accredited four-year college or university.
Experience: Eight years of experience in administrative, professional or technical work. Three years of the required experience must have involved the supervision of other employees or exercising responsibility for program development in a child support program.
Notes:
1. Additional experience in administrative, professional or technical work may be substituted on a year-for-year basis for the required general education.
2. Additional graduate level education at an accredited college or university may be substituted for the required general experience at the rate of 30 semester credit hours for one year of the required general experience.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess the following:
  • One year of professional experience in compiling and analyzing statistical data.
  • One year of experience utilizing the Child Support Management System (CSMS).
  • One year of experience within a Human Service Program.
  • One year of professional experience navigating Circuit Court Child Support processes.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  We will not consider information submitted after this date.  Successful candidates will be placed on the employment (eligible) list.  The resulting list may be used for future vacancies with this agency or other state agencies.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

BARGAINING UNIT STATUS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least thirteen (13) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.
  • Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, Attention: Kendra Young, 25 South Charles St, Room 1116-L, Baltimore, Maryland 21201.

If you have any questions concerning the recruitment process for this position, please email Kendra Young at kendra.young2@maryland.gov; include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



Click on a link below to apply for this position:

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