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Director, Prince George’s Co. CSA and Montgomery Co. CSA

PROGRAM MANAGER III

Recruitment #25-005478-0016

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

There are two positions for this posting, both locations are listed in the locations section. 

These are Management Service positions that serves at the pleasure of the Appointing Authority.
 

GRADE

21

LOCATION OF POSITION

Maryland Department Human Services
Child Support Administration
Prince George's County Office of Child Support Enforcement Administration
4235 28 th Avenue, Suite 135
Temple Hills, MD 21748-1718

Montgomery County Office of Child Support Enforcement Administration
51 Monroe St #811
Rockville, MD 20850

Main Purpose of Job

This position is a highly responsible professional administrative and management position which involves planning, developing and directing the activities and services within the scope of established policies, procedures and applicable legal mandates for the Office of Child Support. The work involves managing, coordinating and assessing the work of staff engaged in providing an effective and efficient child support delivery system, locating noncustodial parents, establishing paternity and child support obligations, enforcing the child support orders, modifying the child support orders and collecting and distributing child support payments. Additionally, the incumbent supervises managers for child support, provides and establishes community outreach, all of which focus on the accomplishment of the goals and objectives of the Office of Child Support. Under general direction of the Executive Director for the Child Support Administration, work is performed with wide latitude for independent action, management discretion and judgment. 

POSITION DUTIES

HUMAN RESOURCE MANAGEMENT 
Acts as appointing authority for all personnel activities to include recruitment, retention, evaluation, and discipline. Directs the operations and coordinates the activities of the Office in an efficient and professional manner through the divisional managers. 
Conducts or coordinates all applicable employee performance appraisals within the office. 

STRATEGIC PLANNING AND ORGANIZATION 
Directs development, organization and implementation of realistic action plans for the office while being sensitive to time constraints, resource availability and plans of the central administration, advisory boards or commissions. 

FINANCIAL MANAGEMENT AND PROCUREMENT 
Provides financial oversight in all aspects of accounting operations to include child support collection and distribution, operating budgets, reinvestment funds, and procurement. 
Conducts audits to determine financial integrity. 

PUBLIC RELATIONS AND PROFESSIONAL REPRESENTATION 
Maintains positive intra/inter-governmental and public relations. 
Reports to and testifies before the County Council, County Executive, State Legislature, and advisory boards. 
Acts as spokesperson for media relations that promote the best interest of the department and send a consistent message regarding parental responsibilities. 
Represents the department on a number of local, state and federal workgroups, task forces, and advisory boards. 

This position is hybrid telework eligible.

MINIMUM QUALIFICATIONS

Education: Possession of a bachelor degree from an accredited four-year college or university.
Experience: Ten years of experience in administrative, professional or technical work. Five years of the required experience must have involved the supervision of other employees or exercising responsibility for program development in a child support or human services program.
Notes:
1. Additional experience in administrative, professional or technical work may be substituted on a year-for-year basis for the required general education.
2. Additional graduate level education at an accredited college or university may be substituted for the required general experience at the rate of 30 semester credit hours for one year of the required general experience.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess the following:

  • Three years of executive/management experience with the Title IV-D Federal Child Support Program at the state and/or local levels.
  • Experience with Microsoft Word, Excel, Access, PowerPoint, Child Support Enforcement System Client Automated Resource and Eligibility System, and Maryland Automated Benefits System.
  • Strong customer service and outstanding oral and written communication skills

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  We will not consider information submitted after this date.  Successful candidates will be placed on the employment (eligible) list.  The resulting list may be used for future vacancies with this agency or other state agencies.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least thirteen (13) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.
  • Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, Attention: Kendra Young, 25 South Charles St, Room 1116-L, Baltimore, Maryland 21201.

If you have any questions concerning the recruitment process for this position, please email Kendra Young at kendra.young2@maryland.gov; include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


Click on a link below to apply for this position:

Fill out the Application NOW using the Internet. Apply Online
Apply via Paper Application. You may also download and complete the Paper Application here.

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