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Senior Automation and Process Improvement Manager

PROGRAM MANAGER SENIOR II

Recruitment #25-005483-0014

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Introduction


     
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a full-time contractual position.
  

GRADE

24

LOCATION OF POSITION

Maryland Department of Human Services
MD THINK 
849 International Dr.
Linthicum Heights, MD 21090

Main Purpose of Job

The Senior Automation and Process Improvement Manager is a critical leadership role responsible for spearheading automation initiatives and optimizing organizational processes within MDTHINK. The main purpose of this position is to enhance operational efficiency, accelerate deployment cycles, and improve the overall scalability and reliability of MDTHINK's technology platforms, including Salesforce implementations and future strategic projects. The position entails refining and standardizing organizational processes and documentation. This includes implementing Agile methodologies and Lean process improvement techniques to streamline workflows, eliminate redundancies, and enhance productivity.

Aligning with MDTHINK's mission to modernize and integrate Maryland's health and human services systems, this position plays a pivotal role in facilitating seamless data sharing and interoperability across agencies. By enhancing automation and optimizing processes, the Senior Automation and Process Improvement Manager directly contributes to the creation of a unified, efficient, and responsive technology infrastructure. This infrastructure is essential for delivering holistic and accessible services to Maryland residents, improving user experiences, and driving innovation in public service delivery. 

POSITION DUTIES

  • Design and implement Automation Solutions. 
  • Optimize CI/CD Pipelines. 
  • Performance Monitoring and Optimization.
  • Project Leadership & Management Product Ownership and Vision.
  • Innovation and Continuous Improvement.
  • Agile Project Managemen.t
  • Cross-Functional Team Coordination.
  • Stakeholder Collaboration & Communication.
  • Development of Standard Operating Procedures.


MINIMUM QUALIFICATIONS

Education:  Bachelor’s degree in Computer Science, Information Technology, Engineering.

Experience:  Three years of experience with Cloud Platforms.

Note:  Candidates may substitute additional experience with Cloud Platforms on a year-for-year basis for the required education

DESIRED OR PREFERRED QUALIFICATIONS

Three years of experience AWS, Azure, Salesforce or Google Cloud for automated infrastructure management.

Three years of experience implementing Agile methodologies to optimize IT workflows and eliminate inefficiencies.

One year experience of Quality Assurance: Ensuring that deliverables meet quality standards and client expectations through regular reviews and testing processes.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. Successful candidates will be placed on the eligible (employment) list for at least one year. This cert list may be used to fill future vacancies. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, MD THINK Human Resources Department, 849 International Drive, Linthicum, MD 21090.

If you have any questions concerning the recruitment process for this position, please email MD THINK Human Resources Department at quadesha.bynum1@maryland.gov; include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-7855 or Application.Help@maryland.gov. 

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


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