ADMINISTRATIVE SPECIALIST I

It is important that all experience be fully documented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY may cause the candidate to be rejected.

PLEASE FILL OUT THE APPLICATION COMPLETELY.

➢ The application is part of the examination process. Your answers will determine your eligibility to participate in the next phase of the selection process.

➢ Clearly describe your qualifications in detail. Credit cannot be given for education, training, experience, knowledge, skills, and abilities that you fail to indicate.

➢ Do not leave any answer spaces blank; if a question does not apply, write "N/A".

➢ Although you may attach a resume to further describe your qualification, it does not substitute for completing the application form. An incomplete application form may result in disqualification. Do NOT write "see resume" in your work history or responses to supplemental questions.

➢ Failure to comply with these instructions may result in disqualification.

➢ Read the Job Announcement carefully for specific filing instructions, supplemental questions, and final filing dates.

10

Department of Maryland State Police

Licensing Division

1111 Reisterstown Road

The main purpose of the job is to receive incoming telephone calls that come into the Division and properly transfer the calls to the appropriate person or extension. Provide callers with general information about the Division including assisting the public with questions and guidance of our website. Provide walk-in individuals with general information about where to go on our website to compete their applications. Responsible for greeting, announcing and directing visitors as well as maintain a daily log of all visitors. Process all mail and packages that is received and ensure that it is distributed to the appropriate units.

Receives incoming telephone calls and transfers the call to the appropriate person or extension number;

Provides callers with general information about the Division including assisting the public with questions and guidance of our website;

Provide walk-in individuals with general information about where to go on our website to compete their applications;

May greet, announce and direct visitors as well as maintain a daily log of all visitors;

Processes all mail and packages that is received and ensure that it is distributed to the appropriate units;

Maintain active and current Maryland Interagency law Enforcement System (MILES) and National Crime Information Center certifications;

Performs comprehensive criminal background checks via computer, as identified by Command and policy, within legislatively mandated time frames;

Review applications by individuals who purchase, rent, or transfer regulated Firearms, register machine guns, and those who sell and/or transfer regulated Firearms, or those who apply to be designated collectors or become Regulated Firearms dealers and/or apply for a Handgun Permit, Handgun Qualification License, Security Guard or Agency, Private Detective or Agency, Security System’s Technician or Agency, Special Police Officer, or Railroad Police Officer;

Perform other duties and responsibilities as required to fulfill job function or as assigned or requested by supervisory and command personnel.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

Preferred Qualifications:

1.Previous Experience working in a call center

2.Experience navigating multiple computer systems at once

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

In accordance with Section 2-204(b)(6) of the Public Safety Article, Candidates for position in this classification will be subject to an initial drug screening and a complete criminal background investigation to include a polygraph examination before permanent appointment can be made. A criminal conviction may be grounds for rejection of the candidate.

The selection process for this recruitment will involve a rating of the training and experience provided on the application. Applicants who meet the minimum qualifications will be placed on an eligible list in the BEST QUALIFIED, BETTER QUALIFIED, and QUALIFIED categories. The list will be used by the hiring manager to select the individual to fill this vacancy. The list will be valid for one year.

The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position. Applicants may be given a physical examination and will be subject to an interview, background investigation, polygraph examination and substance abuse testing.

STATE OF MARYLAND BENEFITS

NOTE: Currently, applicants are limited to uploading one file. As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file. If you are unable to apply online, you may submit an application via mail. The Maryland State Application Form can be found online.

Completed applications, required documentation and any required addendums may be mailed to:

Maryland State Police

Human Resources Division

1201 Reisterstown Road

Pikesville, MD 21208

ATTN: Kirsten M. Clouse

Kirstenm.clouse@maryland.gov

*If you have any questions about this recruitment, please contact the Maryland State Police at 410-653-4349.

*TTY Users: call via Maryland Relay.

*We thank our Veterans for their service to our country and encourage them to apply.

*As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.

*Bilingual applicants are encouraged to apply.

It is the policy of the Maryland State Police to comply with all applicable federal and state laws prohibiting employment discrimination and to provide equal employment opportunity to all employees and applicants for employment without regard to age, ancestry, color, gender, identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, sexual orientation or any other protected status.