Assistant Director, Consumer Health Coverage Assistance Team

The Maryland Insurance Administration MIA) is an independent State agency that regulates Maryland’s $46 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance. Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law. The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.

* This is a Management Service position that serves at the pleasure of the Appointing Authority.

The Assistant Director will assist the Director of Consumer Health Coverage Assistance in managing the operations and carrying out the goals and objectives of the Health Coverage Assistance Team (H-CAT). This position will assign consumer inquiries to appropriate insurance specialists, supporting insurance specialists in providing one-on-one assistance with consumers, and providing one-on-one assistance to consumers in circumstances where a specific level of expertise is required.

Education: Possession of a Bachelor’s degree from an accredited college or university.

Experience: Four years of experience in a community outreach, education, or advocacy role with a specific focus on health care coverage, programs, or health care insurance.   

STATE OF MARYLAND BENEFITS

If you have any questions about this recruitment, please contact lynn.hill@maryland.gov.

For immediate consideration, upload one WORD or PDF file, at the "Resume" tab, that contains:

1. a cover letter stating your interest and specific salary requirements; and

2. a current professional resume.

If you are unable to apply online, you may submit via mail.  Please be sure to include all documents listed above to ensure timely processing. Complete application packets may be mailed to:

Maryland Insurance Administration

Human Resources - Recruitment #:  25-009642-0003

St. Paul Place, Suite 2700

Baltimore, MD 21202

Incomplete submission will not receive consideration.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.