Montgomery City County Personnel

The fundamental reason this position exists is to receive emergency and non-emergency telephone calls from the public to the Montgomery Emergency Communications Center (ECC) using a highly specialized computer telephony system and software application and enter data received into a computerized dispatch system to assist dispatcher(s) with emergency response.  The work responsibilities include processing emergencies; initiating and performing Emergency Medical Dispatch; query, enter and receive critical law enforcement information using local, state, and national level database systems and performing department administrative/clerical duties.  ECOIs report directly to a Public Safety Communications Supervisor. 

Applicants must have a high school diploma or GED. Applicants must have completed a data entry operations course at a technical institute or six (6) months of experience as a data entry operator, telephone operator, or a receptionist type position receiving and/or transmitting telephone, radio, or alarm system calls.

NOTE:  Qualifying education, training and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.

As a condition of continued employment, you must pass a background check and drug test.  Must be willing to respond to the Emergency Communications Center when requested for man-made and natural disasters that could include working irregular hours, weekends, holidays, and evenings.  Employee must obtain and maintain certification for APCO Emergency Medical Dispatcher and NCIC. Must be 18 years old.