SELF-HELP YARD ATTENDANT

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old-world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants. 

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Self-Help Yard Attendant staffs two Sanitation Drop Off Centers, which are located at 6660 N. Industrial Rd. and 3879 W. Lincoln Ave. The Self-Help Yard Attendant is responsible for greeting customers, verifying eligibility for site usage, screening and categorizing vehicle loads, and providing direction to customers at the entrance gate.

Self- Help Yard Operations

• Assess the amount and type of material being disposed and enter details into a hand-held digital device.
• Identify and inspect all waste material to ensure that they are acceptable and to assess applicable charges.
• Provide guidance and monitor customers’ use of site to ensure materials are separated into the proper disposal areas.
• Inspect all areas of the Drop Off Center to determine if waste and recyclable materials are located in the proper place.
• Retrieve from waste containers and storage areas any materials improperly placed and move them to correct designated containers or areas on the site.
• Organize workflow and materials in the Drop Off Center. ˙˙
• Clean and sweep the Drop Off Center yard.

Customer Service

• Greet customers at gate and verify proof of eligibility to utilize the Drop Off Centers. Screen vehicle and inspect material that residents bring for proper disposal. As applicable, explain basis for denial of entrance to customer based on ineligibly of user or unacceptable status of material.
• Determine if payment is required and the total amount due. Instruct residents where to proceed in the Drop Off Center for payment, if required, and to unload materials.
• Provide guidance to customers relative to sorting requirements and proper placement of various items.
• Direct heavy traffic in Drop Off Center including residents’ vehicles, City roll-off style dump trucks, and other commercial vehicles picking up materials for recycling or disposal or placing empty containers.
• Answer questions and give instructions and directions to visitors to the Drop Off Center.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date. You can find further information relative to the City’s Covid-19 Vaccination Policy here.
• Ability to work weekends, irregular shifts and shifts without two consecutive days off.
• Ability to work in outdoors in adverse weather conditions while standing and walking for up to 8 hours.
• Ability to climb ladders and work at heights.
• Ability to lift and carry 50lbs frequently and 100lbs occasionally.
• Ability to visually differentiate objects that are close together, interwoven, of different color and made of different material.
• Ability to stay alert and aware of surroundings in a chaotic setting.

1. One year of customer service experience providing information to customers or responding to customer complaints or requests.

Technical

• Ability to learn the principles and processes for recycling and proper disposal.
• Ability to read and interpret work related documents and policies.
• Ability to use hand-held digital devices such as phone or tablet with a mobile printer.
• Ability to perform all functions in a safe manner.
• Skill in organizing workflow.

Customer Service and Interpersonal Skills

• Interpersonal skills to be able to establish and maintain effective relationships with the general public, departmental personnel and elected officials.
• Customer service skills and the ability to communicate clearly, politely and diplomatically with people whose backgrounds may differ from one’s own.
• Ability to work independently as well as part of a team.
• Ability to consistently handle a high volume of customer inquiries (in person and by phone) and other interactions on a daily basis, while remaining composed, diplomatic, and positive.
• Ability to problem-solve and effectively address challenges.
• Honesty, integrity, and professionalism.

The current salary range (Pay Range 8FN) is $39,117 annually, and the resident incentive salary range for City of Milwaukee residents is $40,291 annually.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 11 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

• APPLICATIONS and further information may be accessed by visiting, http://city.milwaukee.gov/jobs.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202.

EEO 805