VEHICLE SERVICE WRITER

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Vehicle Service Writer provides administrative and operational support for the Fleet Repairs Section.

Administrative

• Perform administrative and data input tasks relative to the maintenance and processing of equipment, maintenance and time records.
• Enter and maintain equipment records in the fleet maintenance information system.
• Create vendor service orders and establish contact with outside vendors.
• Maintain records for public passenger vehicle (taxi) inspections.
• Review work orders and other documents for accuracy; make corrections and create records for all new vehicles and components in Assetworks.
• Complete payroll entries for the mechanics assigned to the light and heavy garages.

• Communicate equipment repair status across various departments and multiple shifts, and between Fleet Services and other departments and sections.
• Coordinate repairs and preventive maintenance inspections (PM's) scheduled for repair locations. 
• Contact departments and vehicle operators to ensure timeliness of PM’s to be conducted, and correct diagnosis of repairs.
• Assign work tasks, open repair work orders, issue service orders.
• Generate, assign, follow-through and finish repair work orders.

Snow and Ice Control Operations

• During snow and ice control operations, this position is assigned to an outlying garage and coordinates repair activities at that location.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Vehicle Service Writer must be willing and able to do the following:

• Be physically able to lift and move up to 10 pounds unassisted on occasion.
• Work various shifts and extended hours, including weekends and holidays as scheduled.
• Be subject to call-in during snow and ice control operations and other emergencies.

1. Three years of administrative experience, including one year of experience as a service writer in an automotive or truck maintenance or repair facility.
2. Valid driver’s license at the time of appointment and throughout employment.

 Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Technical  

• Basic knowledge of automotive systems and related repairs and maintenance practices.
• Ability to learn and to effectively utilize the City of Milwaukee’s payroll time entry systems.
• Ability to be detailed and highly accurate in completing forms.
• Knowledge of general office practices and procedures.
• Ability to learn and knowledge of personnel policies, the City’s Salary Ordinance and other work-related materials.
• Ability to read and interpret work related materials such as governmental regulations and departmental policies, and city ordinances.
• Knowledge of and proficiency with Microsoft Office Suite, including spreadsheets and word processing.

Interpersonal and Communication

• Customer service skills to effectively meet the needs of a variety of customers including departmental staff, general city employees and the public.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.
• Ability to work well in a team environment. 
• Verbal communication skills to effectively communicate over the phone and in person.
• Ability to prepare accurate and effective reports, documents, correspondence, and other job-related materials.
• Ability to accurately proofread the written materials of others.

Judgment and professionalism

• Organizational skills and the ability to produce detailed and accurate work.
• Analytical and problem-solving skills.
• Ability to plan and set priorities and schedule activities to assure completion of work in a timely manner.
• Ability to use judgment to make decisions and know when to ask for assistance.
• Ability to maintain confidentiality and possess a high degree of discretion with regard to highly sensitive, privileged and confidential information.
• Ability to work independently.

The current salary range (Pay Range 7EN) is $59,927-$74,967 annually, and the resident incentive salary for City of Milwaukee Residents is $61,725-$77,216 annually.

BENEFITS 

The City of Milwaukee provides a comprehensive benefit program that includes the following:

Defined Benefit Pension Plan

• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202