LEAD PARKING ENFORCEMENT OFFICER

** This position is open to current City of Milwaukee employees only **

The Lead Parking Enforcement Officer assists the Parking Enforcement Supervisor in ensuring consistency and efficiency in parking enforcement activities, including developing policies and procedures, handling parking inquiries and complaints from the public and elected officials, processing night parking permissions, and managing vehicle towing dispatch operations.

SUPERVISION – PARKING OPERATIONS

• Ensure the enforcement of parking regulations through customer coaching, citation issuance, vehicle towing stemming from complaints from the public and elected officials and identification of illegally parked and abandoned vehicles.
• Assist with mentoring and coaching parking enforcement personnel, including Parking Enforcement Officers and Communication Assistants; schedule staff, make assignments, and conduct informational roll calls.
• Use software to remotely monitor staff productivity, coverage, and compliance.
• Review and train patrol strategies for Parking Enforcement Officers to maximize productivity, safety, and efficiency.
• Review assigned routes and complaint requests.
• Ensure that Parking Enforcement Officers properly identify and report stolen autos.
• Use the Automated License Plate Recognition System (ALPR) or other means to identify illegally parked and/or scofflaw vehicles. Accurately enter vehicle and location data. Create electronic notes and photographs.
• Oversee parking meter hooding and hood removal, identify and report defects, and make requested repairs to parking meters.
• Assist with recording routes for special events and identifying inadequate signage, while checking for accuracy of the signs.
• Oversee field parking enforcement activities and ensure that staff is providing accurate parking information to the public.
• Serve as liaison between the Parking Enforcement and Tow Lot Operations.

SPECIALIZED PARKING ENFORCEMENT DUTIES

• Serve subpoenas to Parking Enforcement staff.
• Schedule and provide reminders for staff who must appear in court.
• Assign staff to or provide traffic control at accident or incident scenes.
• Assign or provide school crossing control.
• Assign or assist with emergencies by requesting services.
• Complete written documentation and reports.
• Report law violations to the non-emergency number.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Lead Parking Enforcement Officer must be willing and able to do the following:

• Work any shift, including weekends, holidays, and rotating shifts.
• Work independently from various locations from an assigned vehicle, by bicycle, or on foot; safely operate City of Milwaukee vehicles.
• Climb, balance, crouch, stand and walk.
• Perform repetitive motions (i.e., entering and exiting a vehicle with an above-standard vehicle height and reaching with one or both arms fully extended hundreds of times per shift).
• Exert up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects.
• Withstand variable outdoor environmental conditions (e.g., extreme heat and cold, wind, rain, and snow), noise, and vibration.

1. Regular status as City of Milwaukee employee, having successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed term position.
2. Two years of previous parking enforcement experience that involved detailed data entry.
3. Valid driver’s license and a good driving record at the time of appointment and throughout employment.

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Associate degree in business administration, criminal justice, or a related field from an accredited college or technical school.

TECHNICAL

• Thorough knowledge of parking operations and practices.
• Ability to learn and use departmental computer equipment and software applications.
• Data entry skills to accurately and efficiently enter data and reports into the parking database system.
• Ability to read and interpret work-related documents. 
• Ability to recognize city streets, names, locations, and boundaries on maps or by electronic means.

LEAD WORKER

• Knowledge of principles and practices related to ensuring consistency and accuracy in the work of others.
• Ability to coordinate staff, assign duties and monitor work in progress.
• Ability to maintain confidentiality.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

COMMUNICATION AND INTERPERSONAL

• Verbal communication skills to interpret and explain parking regulations clearly.
• Customer service skills; ability to interact with the public in a courteous and tactful manner.
• Ability to remain calm and de-escalate stressful and emotionally charged situations.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.
• Ability to aid with staff development, identify errors, and provide constructive feedback.
• Written communication skills to produce clear, concise, and accurate communications and reports.

CRITICAL THINKING AND PROFESSIONALISM

• Planning, organizational, and time management skills.
• Problem-solving skills to effectively address challenges.
• Decision-making skills and sound judgment.
• Situational awareness and the ability to work in a safe manner.
• Ability to work well independently and represent the City with professionalism, honesty, and integrity.

The current salary range (Pay Range 5EN) is $51,644-$61,424 annually, and the resident incentive salary for City of Milwaukee residents is $53,193-$63,267 annually. Appointment will be made in accordance with the provisions of the City of Milwaukee salary ordinance.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of related education, experience and accomplishments, an evaluation of written communication, interviews, and/or other assessment methods. The Department of Public Works reserves the right to call only the most qualified candidates to proceed in the selection process. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. The applicant is responsible for attending all phases of the selection process at the time and place designated by the hiring authority.

NOTE: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current City of Milwaukee employees and civilian personnel in MFD and MPD hired through a City Service Commission process who have successfully passed a probationary period for a Civil Service position or who have status as a City of Milwaukee employee in a fixed term position will be considered. Individuals with exempt, provisional, temporary, or emergency appointments are not eligible for transfer.

• Applications can be accessed by visiting www.jobapscloud.com/MIL.
• Applications should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO Code = 501

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.