LIBRARY CIRCULATION ASSISTANT I

Both full-time and part-time positions are available, both in Central Library and in Neighborhood Libraries (branches).
Work schedules include first and second shifts and weekend assignments to meet the needs of the Library.

The Milwaukee Public Library is committed to providing the highest quality of service to internal and external customers. In meeting this commitment, employees are expected to be knowledgeable, competent, dependable and courteous in the performance of their job responsibilities and to work cooperatively as part of a team. The incumbent takes advantage of opportunities to build both public understanding and support for libraries within the community. Employees are expected to be adaptable in a highly dynamic work environment.

Library Circulation Assistant Is perform customer service functions in a proactive manner at the Milwaukee Public Library (MPL), assisting the public with checkout and registration, charging and discharging library materials, handling book retrieval and searches, entering information into the computer system, and assisting in clerical duties associated with book acquisition.

• Verify, sort, and shelve library materials from the return desk, book drops, sorters, room use, and acquisitions.
• Read shelves to maintain proper order, and shift and straighten collections.
• Process materials for and from delivery.
• Search for and retrieve materials.
• Staff customer service desks, charging and discharging library materials.
• Collect fines and fees, including handling cash and using Virtual Merchant for credit card payments and refunds.
• Answer the telephone; respond to general inquiries regarding directions, events, and library services, both over the phone and in-person.
• Assist the public with library card registration and the reporting and replacement of lost cards.
• Assist the public with self-service resources, including registering for library cards online.
• Troubleshoot RFID (radio-frequency identification) tag issues related to the check-in of library materials.
• Assist with the acquisition of new books and the discarding of old books.
• Assist with library opening and closing procedures, process new supplies, sort and deliver mail and materials, operate audiovisual equipment, perform photocopying and faxing, compile statistical reports, update records, and train staff as required based upon the assignment.

Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Library Circulation Assistant Is must be willing and able to do the following:

• Work rotating shifts, including day, evening, and weekend hours as assigned.
• Supply emergency help at other MPL libraries as requested.
• Lift and move items weighing up to 20 pounds; push and pull wheeled conveyances weighing up to 100 pounds.
• Work in small spaces, in dusty work conditions, and around noisy equipment at times.

NOTE: Part-time Library Circulation Assistant Is work a maximum of 19 hours per week. Subject to variability, this is a typical work schedule for part-time Library Circulation Assistant Is working in Neighborhood Libraries (branches): Mondays, Tuesdays, and Wednesdays – 4:00-8:00 p.m.; Thursdays – 2:00-6:00 p.m.; Fridays – 9:30 a.m.-6:00 p.m., and Saturdays – 8:00 a.m.-5:00 p.m. The Wisconsin Talking Book and Braille Library (WTBBL), located within Central Library, has regular business hours.

• One year of experience performing customer service or clerical functions closely related to the essential functions listed above.

• High school graduation or completion of high school equivalency or GED test.
• Keyboarding skills and familiarity with computers.
• Previous experience handling cash and credit card transactions.

• Customer service, telephone etiquette, and oral communication skills to effectively assist library patrons and positively represent the library.
• Interpersonal skills to work successfully with supervisors, fellow staff, and the public.
• Ability to work cooperatively and fairly with coworkers and patrons whose backgrounds may differ from one’s own.
• Ability to work well both independently and as a contributing team member.
• Ability to read and understand work-related documents such as policies and procedures, books, and periodicals.
• Ability to comprehend and follow instructions and library policies.
• Written communication skills to effectively document information on patron accounts.
• Knowledge of basic mathematics to assist in performing monetary transactions and compiling statistical reports.
• Knowledge of cash and credit card handling practices.
• Basic computer and keyboarding skills.
• Ability to precisely sort information alphabetically and numerically.
• Ability to perform routine clerical work accurately and rapidly.
• Ability to maintain accurate records.
• Ability to plan, organize, and prioritize workload in order to meet deadlines.
• Ability to be prompt, reliable, and maintain a good attendance record.
• Ability to analyze and troubleshoot circulation issues for patrons.
• Ability to exercise discretion, use good judgment, and maintain patron confidentiality.
• Honesty, integrity, and the ability to safeguard library materials and equipment.

The current starting hourly rate (Pay Range 6EN) for City of Milwaukee residents is $13.59, and the non-resident starting hourly rate is $13.26.

Part-time appointees are not eligible for benefits.

Full-time appointees are eligible for the City’s comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 11 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit http://city.milwaukee.gov/Benefits2018.

The selection process will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests; or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

This is a continuous recruitment. Applications will be accepted and the examination process will be held during 2018 as often as required to meet the needs of the City. Qualified applicants will be notified by email of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee. The names of successful candidates will be placed on the eligible list in a rank determined by the final score without reference to the date of the examination. Candidates may take an examination for this position only once every six months.

• Applications can be accessed by visiting www.jobaps.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO Code 601

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.