HEALTHCARE ACCESS PROGRAM MANAGER

Are you a leader in health administration looking for a rewarding opportunity?  

The City of Milwaukee Health Department is seeking a Healthcare Access Program Manager to join a team of dedicated professionals who administer the Community Healthcare Access Program (CHAP) which is a critical component in providing access to health and other public benefits to the members of our community.

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

The Healthcare Access Program Manager oversees all outreach and enrollment efforts for the Milwaukee Health Department (MHD) through the Community Healthcare Access Program (CHAP), while simultaneously supervising, training and supporting staff. The incumbent in this position collaborates with community partners to assist their clientele or employees with enrollment for health insurance and other public benefits, and on an ongoing basis, identifies potential new community organizations or entities that are likely to reach the uninsured or Medicaid insured populations.

Program Management

• Assist the Family and Community Health Services Director and Operations Manager in program management; oversee assigned programs independently.
• Ensure that all customer service activities for public and marketplace programs are delivered with the highest quality and according to standards.
• Collaborate with all MHD programs including home visiting Public Health Nurses, Men’s Health, Dad’s Project, WIC, Adolescent Health, Safe Sleep, STI Clinic and Immunization Clinics to ensure that CHAP outreach and enrollment services reach every facet of MHD programing.
• Cultivate partnerships within the Milwaukee community; Represent the Milwaukee Health Department in area coalitions and networks; Promote the CHAP through program branding, networking, and outreach activities with entities such as colleges, universities, medical providers, community agencies, day care facilities, schools and health fairs in an effort to reach the uninsured, underinsured or Medicaid insured populations.
• Continuously evaluate the CHAP and make necessary changes to ensure that programs are in compliance with internal and external deliverables and expectations.
• Possess complete and up to date knowledge of all public and federal programs related to CHAP and ensure that information is efficiently and effectively communicated to staff.
• Work to secure funding for CHAP by preparing and reporting statistics and outcomes while delivering on contract specifics; ensure that grant deliverables are finalized and submitted on time. 
• Seek, identify, and research additional funding sources including corporate, foundation, and government sources and apply for grants relevant to existing and future program trends.
• Assess program and work to improve and streamline internal processes and administration.
• Provide year round outreach to the community for all programs and services provided by CHAP.
• Advise senior MHD leadership regarding issues and trends related to health insurance, benefits eligibility and enrollment.

Staff Supervision

• Hire, support, coach, supervise, evaluate and when needed, discipline staff assigned to the CHAP unit.
• Provide comprehensive orientation and training to new staff.
• Provide ongoing development of staff skills in order to prepare staff for changes related to public assistance and/or the healthcare marketplace.
• Provide a monthly calendar with clear and concise assignments, including but not limited to, where staff are assigned, mandatory and optional meetings, and community engagement events.
• Plan, facilitate, and document monthly team meetings for staff to present new information, trends, updates to guidelines, and sharing of ideas.
• Schedule, facilitate, and document monthly supervision sessions with staff.
• Adjust staff assignments based on measured program outcomes.
• Assess employee performance on an annual basis and provide development opportunities.

Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Travel outside the City of Milwaukee for job related trainings, presentations and conferences; occasional overnight travel may be required.

1.    Bachelor’s degree in public health, human services, business, health education, social work, healthcare management or another related field from an accredited college or university.

2.    Four years of progressively responsible experience in public health, health education, public benefits, social work, community health or healthcare administration which includes at least two years of full-time experience serving in program management and staff supervision.   

 Equivalent combinations of education and experience may be considered.

3.    Valid driver’s license at time of appointment and throughout employment.

4.    Properly insured vehicle at time of appointment and throughout employment for use on the job; mileage reimbursement is provided.

IMPORTANT NOTE: To receive credit for college, transcripts are required and must be received by the application period closing date. College transcripts should be attached to your online application. Applications without transcripts attached will be considered incomplete and will be rejected.  Your transcript must be legible and include the following information:  the university or college name, your name, the degree completed (if applicable) and the date the degree was completed.  Student copies are acceptable.

• Master’s degree in nursing, public health, healthcare management, social work community health, human services or a related field preferred.

• Knowledge of program management principles, including outcome assessment.
• Knowledge of healthcare access, healthcare enrollment and public benefit programs.
• Judgment and decision-making skills.
• Ability to employ creative problem solving.
• Management, leadership and supervisory skills.
• Skill in oral communication, including the ability to present information and to respond to questions from groups of managers, community partners, staff, clients, and the public. 
• Written communication skills required to write reports, grants, contracts, business correspondence and procedure manuals.
• Ability to calculate figures and amounts and to apply concepts such as probability, statistical inference, fractions, percentages, ratios and proportions to determine cost/benefits of programs and to measure outcomes.
• Knowledge of program management tasks including budget development, contract or grant development, outcome measurement and quality assurance.
• Ability to interpret a variety of technical instructions, such as operating instructions and procedure manuals.
• Ability to plan, prioritize, and complete work; ability to meet deadlines.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Knowledge of computer applications and software such as Excel, Word, Power Point and Outlook.
• Ability to utilize public health related data systems and data collection tools.
• Ability to build and maintain collaborative working relationships with a multi-cultural and multi-disciplinary staff, the public, city officials and other outside agencies.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one’s own.
• Ability to maintain confidentiality and to work with integrity.

The salary range (PG 1DX) for City of Milwaukee residents is $54,865-$76,806 annually, and for non-residents starting salary is $53,519-$74,922. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 11 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit http://city.milwaukee.gov/Benefits2018.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The examination will be held as soon as practical after Monday, October 29, 2018. Receipt of applications may be discontinued at any time after this date without prior notice.  However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

APPLICATION and further information may be accessed by visiting www.jobaps.com/MIL.

• Applications and transcripts should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.  

EEO Code = 104

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.