LIBRARY CIRCULATION AIDE

"Inspiration starts here – we help people read, learn, and connect”

- THE MILWAUKEE PUBLIC LIBRARY

The Milwaukee Public Library is committed to providing the highest quality of service to internal and external customers. In meeting this commitment, employees are expected to be knowledgeable, competent, dependable, and courteous in the performance of their job responsibilities and to work cooperatively as part of a team. The incumbent takes advantage of opportunities to build both public understanding and support for libraries within the community. Employees are expected to be adaptable in a highly dynamic work environment.

Library Circulation Aides are employed up to 20 hours per week.

On a part-time basis, under the supervision of the Circulation Manager or Library Circulation Assistant III, Library Circulation Aides perform general clerical duties, including shelving, shelf-reading, shifting library materials, performing limited circulation services at customer service desks, and assisting with opening and closing procedures when assigned.

• Verify, sort, and shelve materials from the returns desk, book drops, sorters, and acquisitions.
• Read shelves to maintain proper order; shift and straighten collections as space requires.
• Process materials for and from delivery.
• Search for and retrieve materials to fill hold requests.
• Staff customer service desk; answer the telephone and transfer calls to appropriate staff members; answer inquiries from patrons regarding directions; and answer general information inquiries regarding library events and services.
• Check in and check out library materials.
• Troubleshoot radio frequency identification tag problems upon check in of materials; conduct self-checks.
• Assist patrons with their Library accounts, item searches, and self-service resources, including the computer kiosks and CountyCat access.
• Assist with opening and closing routines (i.e., turn various electrical equipment on or off, straighten work area, and change daters.)

Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Ability to transport up to 25 lbs. unassisted.
• Ability to follow the departmental dress code.
• Work hours are primarily during evenings and weekends a year-round basis. Daytime hours may be available.

1. At least 16 years of age at time of application.
2. Current enrollment as a high school student OR college or technical school student for a minimum of three credits per semester at time of application and throughout employment. NOTE: Proof of student status is required and must be received by the application period closing date. A copy of your school transcript should be attached to your online application. Applications without proof of student status attached will be rejected. Your documents must be legible and include the following information: the high school or college name, your name, number of credits (if applicable) and be current as of the fall semester 2019. Individuals must maintain student status to be eligible for employment as Library Circulation Aides.
3. Persons employed as Library Circulation Aides must be available to work the schedule of hours required by the Library in order to serve the needs of the public, including evenings and weekends.

• Familiarity with computers and keyboarding skills.

• Customer service orientation and skills to effectively help library patrons.
• Familiarity with telephone etiquette best practices.
• Interpersonal skills, including the ability to work tactfully and harmoniously with fellow staff members and the public.
• Ability to work cooperatively and fairly with coworkers and patrons whose backgrounds may differ from one’s own.
• Ability to work well both independently and as part of a team.
• Ability to read and understand work-related documents such as instructions, policies, and procedures.
• Ability to accurately and efficiently perform detailed library clerical work.
• Ability to precisely sort items and information in proper numerical and alphabetical order.
• Ability to perform manual work to shift and straighten library collections.
• Ability to learn and use standard computer software programs.
• Ability to complete work assignments in a timely manner.
• Ability to be prompt, reliable, and maintain good attendance.
• A commitment to public service and representing the library in a positive manner.

The current starting salary (Pay Range 9CN) is $7.95 per hour, and the resident incentive salary range for City of Milwaukee residents is $8.19. Appointees are not eligible for benefits.

This is a continuing examination. The written test will consist of a job-related multiple-choice test weighted 100%. The test will measure the following knowledge, skills, and abilities that are necessary to do the work of a Library Circulation Aide: filing, interpreting job-related material, public relations, and interpersonal skills. Exams are currently scheduled for the months of January and February, 2020.

Qualified applicants will receive an invitation to participate in the written exam. For those who apply on or before Thursday, January 2, 2020, the exam date will be January 16, 2020. For those who apply on or before Friday, February 7, 2020, the exam date will be February 27, 2020. For all applications after that time, the next testing sessions will be held during 2020 as often as required to meet the needs of the City. Test dates are subject to change.

The names of successful candidates will be placed on the eligible list in a rank determined by the final score without reference to the date of the examination. Candidates may take an examination for this position only once every six months.

• Applications can be accessed by visiting www.jobaps.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO = 605

 “The City of Milwaukee values and encourages diversity and is an equal opportunity employer.”