LIBRARY CIRCULATION MANAGER
|Open Date||2/24/2020 3:45:00 PM|
|Filing Deadline||3/31/2020 11:59:00 PM|
|HR Analyst||Marti Cargile|
Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.
The Administrative Specialist-Senior (Library Circulation Manager) is directly responsible for overseeing the daily operation of the Milwaukee Public Library (MPL) Circulation Bureau, including services and personnel, materials handling processes and related equipment, and interlibrary loan services.
- Perform day-to-day management of Circulation Bureau personnel and public service points, including the selection, recruitment, and onboarding of new and promoted staff members.
- Provide training, coaching, discipline, and recognition for unit staff members.
- Complete performance assessments and probationary reports by specified deadlines.
- Assign work to Circulation staff.
- Create and distribute staff schedules, including assignments for lead workers and weekend coverage.
- Ensure quality customer service at all public service points.
- Work in conjunction with other supervisory staff to resolve customer concerns.
- Directly assist patrons with their library accounts and in the successful use of library services; serve regular rotations as Librarian in Charge (LIC).
- Assume the supervision and decision-making activities of the Circulation Bureau in the absence of the Librarian V.
Oversight of Collection Circulation:
- Supervise the circulation of the library collection of books and non-book materials.
- Maintain circulation procedures, and make adjustments as needed to improve efficiency.
- Provide recommendations for circulation policies.
- Oversee materials handling workflows at Central Library, such as automated materials handlers (AMH), self-checkout machines, book drops, hold shelves, transit bins, shelving, damaged materials, discards, and tier management.
- Maintain performance and repair of circulation equipment, and recommend equipment improvements.
- Supervise the circulation of library materials via the interlibrary loan process.
- Collaborate with other MPL staff regarding collection management projects and materials handling.
- Oversee integrated library system (ILS) database management as it relates to circulation and patron accounts, ensuring consistency of data entry.
- Maintain circulation data and prepare various reports.
- Oversee enrollment of new patrons to the library, re-registrations, and batch card campaign groups.
- Oversee database upgrades, schedule system testing, and perform database cleanup in conjunction with other departments, such as MPL Information Technology, Milwaukee County Federated Library System (MCFLS), or Information and Technology Management Division (ITMD).
Fine Procedure Coordination:
- Supervise the receiving and recording of overdue fines and other material fees.
- Manage patron billing processes, including handling fee dispute forms, fines waived reports, and collection agency processes.
Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.
Conditions of Employment
The Administrative Specialist–Senior (Library Circulation Manager) must be able to do the following:
- Work rotating shifts, including weekends. The library is open seven days a week throughout much of the year, and library hours vary. Shifts can start as early as 9:00 a.m. and end as late as 8:00 p.m.
- Perform light physical work involving walking, bending and reaching, and lifting and moving objects weighing up to 20 pounds.
- Attend off-site meetings, workshops, and conferences.
- Bachelor’s Degree in liberal arts, human resources, management, business administration, information technology, or a related field from an accredited college or university, PLUS
- Two years of progressively responsible library circulation experience, PLUS
- One year of lead worker experience in a public-facing environment (in a library setting or otherwise; may be concurrent with library circulation experience).
Equivalent combinations of education and experience may be considered; however, there is no substitution for the experience as described under #s 2 and 3, above.
IMPORTANT NOTE: College transcripts are required and must be received by the application period closing date. College transcripts should be attached to your online application. Unofficial copies are acceptable; however, your transcripts must be legible and include your name, the college name, the degree completed, and the degree completion date.
Knowledges, Skills, Abilities & Other Characteristics
- Knowledge of library circulation services, policies, procedures, and practices.
- Ability to read, understand, and interpret library policies and procedures and other technical documents.
- Written communication skills, including the ability to prepare correspondence and policies.
- Oral communication skills in order to clearly explain library policies in person and via telephone.
- Computer skills, including the ability to use integrated library system (ILS) applications and other enterprise systems as well as database, spreadsheet, and word processing applications.
- Knowledge of mathematics to be able to manage overdue fine collection and patron billing processes.
- Analytical, problem-solving, and decision-making skills as well as sound judgment.
- Ability to analyze data, run queries, and produce statistical reports.
- Knowledge and awareness of security protocols and procedures.
- Knowledge of management principles and supervisory skills to effectively direct daily operations of the work unit, including assigning work, evaluating performance, selecting staff, and developing employees.
- Ability to work courteously, cooperatively, and effectively with people whose backgrounds may differ from one’s own, including library staff and volunteers, City staff and elected officials, community leaders, academics, consultants, and patrons.
- Ability to work effectively in a team environment, with a positive impact on morale.
- Ability to plan, organize, and manage multiple tasks in order to meet changeable deadlines.
- Ability to work productively and accurately under pressure.
- Honesty, integrity, and the ability to maintain confidentiality and respect patron privacy.
The current salary range (Pay Range 2EX) is $48,670-$63,426, and the resident incentive salary range for City of Milwaukee residents is $50,130-$65,329. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.
The City of Milwaukee provides a comprehensive benefit program that includes the following:
· Defined Benefit Pension Plan
· 457 Deferred Compensation Plan
· Health and Dental Insurance
· Comprehensive Wellness Program
· Onsite Clinic Services
· Onsite Employee Assistance Program
· Alternative Work Schedules
· Long Term Disability Insurance
· Group Life Insurance
· Tuition Benefits
· Paid Vacation
· 11 Paid Holidays
· Paid Sick Leave and other paid leaves
· Flexible Spending Arrangement
· Commuter Value Pass
For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits#.XiINL2Z8DXg.
THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations and the Milwaukee Public Library reserve the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.
INITIAL FILING DATE - The examination will be held as soon as practical after
FRIDAY, MARCH 20, 2020 Currently extended through TUESDAY, MARCH 31, 2020. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.
- APPLICATIONS and further information may be accessed by visiting www.jobaps.com/MIL.
- Applications and transcripts should be submitted no later than the deadline listed above.
- If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or firstname.lastname@example.org.
The City of Milwaukee values and encourages diversity and is an equal opportunity employer.