LIBRARY SECURITY MANAGER

Recruitment #2201-4669-001

Introduction

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old-world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

 

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

Purpose

Are you a dedicated and experienced facilities security manager with an interest in public service? Apply today for this unique, challenging, and rewarding role with the Milwaukee Public Library!

 

The Position:

The Library Security Manager ensures the safety and security of library staff, the public, and dispersed facilities and assets throughout the Milwaukee Public Library (MPL) system. The Library Security Manager administers policies and programs and supervises staff and operations, including guard services, video surveillance and theft prevention systems, workplace safety, emergency management, aspects of risk management, and threat assessment.

 

Milwaukee Public Library:

Comprised of the historic Central Library plus twelve thriving Branch Libraries, MPL serves residents from every corner of the City of Milwaukee. Inspiration starts here – we help people read, learn and connect! MPL offers a dynamic, innovative work environment where each employee contributes to making the library the best Third Place possible.

 

Essential Functions

LIBRARY SECURITY

  • Create and administer comprehensive security policies and programs covering hours that libraries are open, during special events, and on a 24/7/365 basis.
  • Direct and coordinate the personal and materials security program in the MPL system.
  • Manage the security budget for video surveillance and guard service at all MPL sites and Centennial Hall.
  • Oversee the investigation and resolution of cases involving fraudulent use of library cards and seriously delinquent library materials.
  • Make security studies, investigate security incidents, analyze security problems, and make recommendations for solutions.
  • Identify potential improvements to provide the highest degree of security against facility intrusion and other security breaches and to protect against personal assault, materials loss and damage, or other security violations.
  • Recommend systems to the Deputy Library Director; chair the Library Security Committee; and work with external entities such as security vendors and Department of Public Works (DPW) security personnel to design and implement security systems and provide technical expertise on surveillance equipment.
  • Follow up on alarm issues, including coordinating the after-hours alarm response with contract guard company.
  • Assist with patrol duties and security services and provide back-up to security officers.
  • Periodically issue new keypad access codes.
  • Supervise the maintenance of records of investigations.
  • Write and submit narrative and statistical reports.

MANAGERIAL OVERSIGHT

  • Manage MPL security contracted services; coordinate, supervise, train, and evaluate security guards systemwide.
  • Verify billing by the contract guard service.
  • Work with the City’s Purchasing Division, DPW, and the Milwaukee Health Department to develop requests for proposal (RFPs) for security guard services.
  • Manage staff assigned to the Investigation and Call Director Section: interview, train, assign duties, schedule work, and evaluate performance.
  • Promote security awareness throughout the system
  • Implement security training programs for all new employees and current library staff.
  • Oversee the application of legal requirements and library policies related to enforcement of rules of conduct, use of force, confidentiality of library records, and other security rules, practices, standards, and laws.
  • Coordinate and investigate security incidents using the Perspective library security software program.
  • Act as consultant for security matters for Central and Extension Services and make recommendations regarding security issues.
  • Conduct internal investigations, troubleshoot security-related patron complaints, and work with staff and patrons to effectively resolve conflicts.
  • Provide library security training and consultation to the Milwaukee County Federated Library System (MCFLS) and other Wisconsin library systems.
  • Generate banning letters for the entire system; represent MPL when patrons appeal their bans.
  • Conduct monthly audits of Special Collections.

PROFESSIONAL COLLABORATION

  • Coordinate with the Office of the City Attorney, the Milwaukee Police Department, the Wisconsin Department of Corrections, and other organizations on security matters that affect the safety of staff and security of library buildings and materials; represent the library in court or before the City Attorney.

STRATEGIC PLANNING

  • Chair the Security and Disaster Preparedness Committees, oversee the Continuity of Operations plan, serve as the MPL representative on the City’s Continuity of Operations (COOP/COG) Committee, and coordinate the MPL emergency response team and plan.
  • Draft new and maintain current existing security related documentation for review by the Library Director, including the Continuity of Operations Plan, Emergency Response Plan, Severe Weather Policy, Emergency and Fire Evacuation plans, and various security policies and procedures.
  • Chair the MPL Peer Support Team, and work with that group to provide library staff with support and resources.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008. 

Conditions of Employment

Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date.  You can find further information relative to the City’s Covid-19 Vaccination Policy here.

 

The Library Security Manager must be willing and able to:

  • Work rotating hours, including some weekends and evenings, and accept calls during off-hours.
  • Occasionally provide security support for after-hours and special events held on MPL property.
  • Perform physical work that includes standing, walking, crouching, kneeling, reaching, pushing, and pulling.
  • Lift items weighing 10-20 pounds and occasionally exert force to move items weighing up to 50 pounds.
  • Work on occasion in facilities without temperature regulation such as covered loading docks and garages.

Minimum Requirements

  1. Bachelor's degree in criminal justice, police science, security management, or a related field from an accredited college or university.
  2. Two years of professional security experience in a supervisory or management role.
  3. Valid Wisconsin driver's license and the availability of a properly insured automobile for use on the job at time of appointment and throughout employment; car allowance provided pursuant to Section 350-183 of the Milwaukee Code.

Equivalent combinations of education and experience may be considered.

 

IMPORTANT NOTE: Transcripts are required and must be received by the application period closing date. College transcripts should be attached to your online application or sent via email to staffinginfo@milwaukee.gov. It is imperative that you provide transcripts to ensure that you are given credit for job-related education. Otherwise, when your background is assessed to determine whether you meet the minimum qualifications for this position, your application will be considered incomplete and may not be accepted. Your transcript must be legible and include the following information: the college/university name, your name, the degree completed, and degree completion date (if applicable). Student copies are acceptable.

Knowledge, Skills, Abilities & Other Characteristics

TECHNICAL

  • Knowledge of the principles and best practices for security monitoring, including security technical systems, interviewing, de‑escalation, intervention, and case management.
  • Competence in unarmed self-defense and suspect restraint methods; ability to train security personnel in use of non-lethal defensive tactics.
  • Knowledge of emergency and evacuation procedures.
  • Ability to read and interpret job-related documents, laws, regulations, and policies.
  • Skill in using job-related specialized computer security software, the integrated library system (ILS), database programs, reporting tools, and the Microsoft Office suite.
  • General knowledge of governmental purchasing processes and budget management.

COMMUNICATION AND INTERPERSONAL

  • Written communication skills to prepare clear correspondence, policies, and reports.
  • Verbal communication skills to clearly and accurately share information and facilitate team meetings.
  • Customer service knowledge and skills.
  • Ability to maintain effective working relationships with library staff, contract security guards, library patrons and visitors, elected officials, other City staff, community partners, and outside agencies.
  • Skill in active listening to be able to work well with others, including customers who may behave in a difficult manner.

LEADERSHIP AND MANAGERIAL

  • Supervisory skills, including the ability to assign and direct work, assess performance, provide coaching, and recommend corrective action.
  • Ability to hire, train, and develop staff to work well in a team setting.
  • Ability to oversee the effective management of contract security guards.
  • Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

CRITICAL THINKING AND PROFESSIONALISM

  • Analytical and problem-solving skills to be able to resolve challenging security issues.
  • Decision-making skills and sound judgment to be able to exercise authority in a competent manner.
  • Planning and organizational skills to be able to effectively manage and complete projects.
  • Ability to keep accurate, detailed records.
  • Ability to maintain situational awareness and handle emergency situations in a calm manner.
  • Ability to be flexible, open to change, and work well under pressure.
  • Ability to exhibit honesty, integrity, and professionalism.
  • Ability to maintain the utmost confidentiality.

Current Salary

The current salary range (PR 1DX) is $60,438-$78,342 annually, and the current resident incentive salary range for City of Milwaukee residents is $62,251-$80,692. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

 

The City of Milwaukee provides a comprehensive benefit program that includes the following:

· Defined Benefit Pension Plan

· 457 Deferred Compensation Plan

· Health and Dental Insurance

· Comprehensive Wellness Program

· Onsite Clinic Services

· Onsite Employee Assistance Program

· Alternative Work Schedules

· Long Term Disability Insurance

· Group Life Insurance

· Tuition Benefits

· Paid Vacation

· 11 Paid Holidays

· Paid Sick Leave and other paid leaves

· Flexible Spending Arrangement

· Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

Selection Process

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.


INITIAL FILING DATE – The examination will be held as soon as practical after Friday, February 4, 2022. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

Selection Plan

  • Applications can be accessed by visiting www.jobapscloud.com/MIL.
  • If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
  • The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

Conclusion

EEO 103

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.