LIBRARY SECURITY MANAGER
Recruitment #2201-4669-001
List Type | Original |
---|---|
Requesting Department | LIBRARY |
Open Date | 1/14/2022 4:30:00 PM |
Filing Deadline | 2/4/2022 11:59:00 PM |
HR Analyst | Nola Nelson |
Introduction
Located on the western shore of Lake Michigan,
Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual
sophistication – big city appeal without the big city hassles. We are
accessible and affordable, and our residents are welcoming. Milwaukee has
evolved through the years, bringing together its unsurpassed old-world charm
with a breathtaking Art Museum, top-flight arts and cultural attractions,
professional sports, lakefront festivals, recreational opportunities, and great
restaurants.
The City of Milwaukee is proud to employ a diverse
workforce that is committed to providing exemplary service to the City’s
residents. If you have a passion for being a part of an inclusive team of
public servants, please consider the following opportunity.
Purpose
Are you a dedicated and experienced facilities security manager with an interest in public service? Apply today for this unique, challenging, and rewarding role with the Milwaukee Public Library!
The Position:
The Library Security Manager ensures the safety and security of library staff, the public, and dispersed facilities and assets throughout the Milwaukee Public Library (MPL) system. The Library Security Manager administers policies and programs and supervises staff and operations, including guard services, video surveillance and theft prevention systems, workplace safety, emergency management, aspects of risk management, and threat assessment.
Milwaukee Public Library:
Comprised of the historic Central Library plus twelve thriving Branch Libraries, MPL serves residents from every corner of the City of Milwaukee. Inspiration starts here – we help people read, learn and connect! MPL offers a dynamic, innovative work environment where each employee contributes to making the library the best Third Place possible.
Essential Functions
LIBRARY SECURITY
- Create and administer
comprehensive security policies and programs covering hours that libraries
are open, during special events, and on a 24/7/365 basis.
- Direct and coordinate the personal
and materials security program in the MPL system.
- Manage the security budget for video
surveillance and guard service at all MPL sites and Centennial Hall.
- Oversee the investigation and
resolution of cases involving fraudulent use of library cards and
seriously delinquent library materials.
- Make security studies, investigate
security incidents, analyze security problems, and make recommendations
for solutions.
- Identify potential improvements to
provide the highest degree of security against facility intrusion and
other security breaches and to protect against personal assault, materials
loss and damage, or other security violations.
- Recommend systems to the Deputy
Library Director; chair the Library Security Committee; and work with
external entities such as security vendors and Department of Public Works
(DPW) security personnel to design and implement security systems and
provide technical expertise on surveillance equipment.
- Follow up on alarm issues,
including coordinating the after-hours alarm response with contract guard
company.
- Assist with patrol duties and
security services and provide back-up to security officers.
- Periodically issue new keypad
access codes.
- Supervise the maintenance of records
of investigations.
- Write and submit narrative and
statistical reports.
MANAGERIAL OVERSIGHT
- Manage MPL security contracted
services; coordinate, supervise, train, and evaluate security guards
systemwide.
- Verify billing by the contract
guard service.
- Work with the City’s Purchasing
Division, DPW, and the Milwaukee Health Department to develop requests for
proposal (RFPs) for security guard services.
- Manage staff assigned to the
Investigation and Call Director Section: interview, train, assign duties,
schedule work, and evaluate performance.
- Promote security awareness
throughout the system
- Implement security training
programs for all new employees and current library staff.
- Oversee the application of legal
requirements and library policies related to enforcement of rules of
conduct, use of force, confidentiality of library records, and other
security rules, practices, standards, and laws.
- Coordinate and investigate
security incidents using the Perspective library security software
program.
- Act as consultant for security
matters for Central and Extension Services and make recommendations
regarding security issues.
- Conduct internal investigations, troubleshoot
security-related patron complaints, and work with staff and patrons to
effectively resolve conflicts.
- Provide library security training
and consultation to the Milwaukee County Federated Library System (MCFLS)
and other Wisconsin library systems.
- Generate banning letters for the
entire system; represent MPL when patrons appeal their bans.
- Conduct monthly audits of Special
Collections.
PROFESSIONAL COLLABORATION
- Coordinate with the Office of the City
Attorney, the Milwaukee Police Department, the Wisconsin Department of
Corrections, and other organizations on security matters that affect the
safety of staff and security of library buildings and materials; represent
the library in court or before the City Attorney.
STRATEGIC PLANNING
- Chair the Security and Disaster
Preparedness Committees, oversee the Continuity of Operations plan, serve
as the MPL representative on the City’s Continuity of Operations
(COOP/COG) Committee, and coordinate the MPL emergency response team and plan.
- Draft new and maintain current
existing security related documentation for review by the Library Director,
including the Continuity of Operations Plan, Emergency Response Plan,
Severe Weather Policy, Emergency and Fire Evacuation plans, and various security
policies and procedures.
- Chair the MPL Peer Support Team,
and work with that group to provide library staff with support and
resources.
We welcome qualified individuals with disabilities who
are interested in employment and will make reasonable accommodations during the
hiring process in accordance with the Americans with Disabilities Act (ADA) of
1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA)
of 2008.
Conditions of Employment
Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date. You can find further information relative to the City’s Covid-19 Vaccination Policy here.
The Library Security
Manager must be willing and able to:
- Work rotating hours, including
some weekends and evenings, and accept calls during off-hours.
- Occasionally provide security
support for after-hours and special events held on MPL property.
- Perform physical work that
includes standing, walking, crouching, kneeling, reaching, pushing, and
pulling.
- Lift items weighing 10-20 pounds
and occasionally exert force to move items weighing up to 50 pounds.
- Work on occasion in facilities
without temperature regulation such as covered loading docks and garages.
Minimum Requirements
- Bachelor's
degree in criminal justice, police science, security management, or a related
field from an accredited college or university.
- Two years
of professional security experience in a supervisory or management role.
- Valid driver's license and the availability of a properly insured
automobile for use on the job at time of appointment and throughout
employment; car allowance provided pursuant to Section 350-183 of the
Milwaukee Code.
Equivalent combinations
of education and experience may be considered.
IMPORTANT
NOTE: Transcripts are required and must be received by the
application period closing date. College transcripts should be attached to your
online application or sent via email to staffinginfo@milwaukee.gov.
It is imperative that you provide transcripts to ensure that you are given
credit for job-related education. Otherwise, when your background is assessed
to determine whether you meet the minimum qualifications for this position,
your application will be considered incomplete and may not be accepted. Your
transcript must be legible and include the following information: the college/university
name, your name, the degree completed, and degree completion date (if
applicable). Student copies are acceptable.
Knowledge, Skills, Abilities & Other Characteristics
TECHNICAL
- Knowledge of the principles and best practices for
security monitoring, including security technical systems, interviewing,
de‑escalation, intervention, and case management.
- Competence in unarmed self-defense and suspect
restraint methods; ability to train security personnel in use of
non-lethal defensive tactics.
- Knowledge of emergency and evacuation procedures.
- Ability to read and interpret job-related documents,
laws, regulations, and policies.
- Skill in using job-related specialized computer
security software, the integrated library system (ILS), database programs,
reporting tools, and the Microsoft Office suite.
- General knowledge of governmental purchasing
processes and budget management.
COMMUNICATION AND INTERPERSONAL
- Written communication skills to prepare clear
correspondence, policies, and reports.
- Verbal communication skills to clearly and accurately
share information and facilitate team meetings.
- Customer service knowledge and skills.
- Ability to maintain effective working relationships
with library staff, contract security guards, library patrons and
visitors, elected officials, other City staff, community partners, and outside
agencies.
- Skill in active listening to be able to work well
with others, including customers who may behave in a difficult manner.
LEADERSHIP AND MANAGERIAL
- Supervisory skills, including the ability to assign
and direct work, assess performance, provide coaching, and recommend
corrective action.
- Ability to hire, train, and develop staff to work
well in a team setting.
- Ability to oversee the effective management of
contract security guards.
- Ability to foster an environment of inclusion
wherein all employees are treated respectfully, are valued for their
strengths, and feel that they can safely express themselves.
CRITICAL THINKING AND PROFESSIONALISM
- Analytical and problem-solving skills to be able to
resolve challenging security issues.
- Decision-making skills and sound judgment to be able
to exercise authority in a competent manner.
- Planning and organizational skills to be able to
effectively manage and complete projects.
- Ability to keep accurate, detailed records.
- Ability to maintain situational awareness and handle
emergency situations in a calm manner.
- Ability to be flexible, open to change, and work
well under pressure.
- Ability to exhibit honesty, integrity, and professionalism.
- Ability to maintain the utmost confidentiality.
Current Salary
The current salary range
(PR 1DX) is $60,438-$78,342 annually, and the current resident incentive salary
range for City of Milwaukee residents is $62,251-$80,692. Appointment above the minimum is
possible based upon level of experience and other qualifications and is subject
to approval.
The City of Milwaukee provides a
comprehensive benefit program that includes the following:
·
Defined
Benefit Pension Plan
·
457 Deferred
Compensation Plan
·
Health and
Dental Insurance
·
Comprehensive
Wellness Program
·
Onsite Clinic
Services
·
Onsite
Employee Assistance Program
·
Alternative
Work Schedules
·
Long Term
Disability Insurance
·
Group Life
Insurance
·
Tuition
Benefits
·
Paid Vacation
·
11 Paid
Holidays
·
Paid Sick
Leave and other paid leaves
·
Flexible
Spending Arrangement
·
Commuter Value
Pass
Selection Process
THE SELECTION PROCESS will be job related and will consist of
one or more of the following: education and experience evaluation; written,
oral, or performance tests, or other assessment methods. The Department of
Employee Relations reserves the right to call only the most qualified
candidates to oral and performance examinations. Oral examinations may include
written exercises. Selection process component weights will be determined by
further analysis of the job.
INITIAL FILING DATE – The examination will be held as soon as
practical after Friday, February 4, 2022.
Receipt of applications may be discontinued at any time after this date without
prior notice. However, recruitment may continue until the needs of the City
have been met. Qualified applicants will be notified of the date, time, and
place of the examination. Unless otherwise required by law, the City of
Milwaukee will not provide alternative test administration. The applicant is
responsible for attending all phases of the job selection process at the time
and place designated by the City of Milwaukee.
Selection Plan
- Applications can be accessed by
visiting www.jobapscloud.com/MIL.
- If you would like assistance
completing an application, please contact the Department of Employee
Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
- The Department of Employee
Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI
53202.
Conclusion
EEO 103
The City of Milwaukee values and encourages diversity and
is an equal opportunity employer.