OPERATIONS PERSONNEL OFFICER

** THIS POSITION IS OPEN TO CURRENT CITY OF MILWAUKEE EMPLOYEES ONLY. **

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Operations Personnel Officer performs a wide range of employee relations functions, including hiring and retention, succession planning, training and development, leave administration and human resources compliance in the Operations Division of the Department of Public Works (DPW).

Human Resources Management and Administration        

• Coordinate all personnel administration with the DPW Administrative Services Division and the Department of Employee Relations (DER).
• Collaborate with the DPW Operations leadership team in anticipating operational issues, identifying resource needs, and aligning and managing HR programs and support to achieve objectives. 
• Advise and recommend strategic HR solutions to attract and retain employees and improve service and delivery outcomes. 
• Ensure compliance with state and federal employment laws, City Ordinances, Civil Service Rules, and work rules. 
• Develop, disseminate and review departmental personnel and employment related policies, work rules and procedures, monitor compliance, and provide guidance and direction to managers and staff.
• Serve as departmental liaison to and attend meetings for the Finance and Personnel Committee and the City Service Commission. 
• Prepare communications, including compensation and classification requests, salary ordinance and position ordinance changes and City Service Rule changes, in collaboration with leadership.

Performance Management, Staff Development and Workforce Planning         

• Administer performance management systems and compensation programs to ensure effectiveness, compliance and equity.
• Collaborate with sectional managers and the DER on market studies, classifications, and job evaluations.
• Assess employee learning, training and development needs; develop and deliver effective training programs for all DPW-Operations employees. 
• Provide guidance and direction to managers regarding employee performance; perform complaint investigations; implement improvement plans and disciplinary matters in collaboration with leadership.
• Develop strategies to achieve and maintain staffing levels to ensure appropriate service levels. 
• Collaborate with the DER on staffing functions, including job analysis and job evaluation, recruitment, interviewing, background investigations, pre-placement and placement requirements, and compliance with civil service rules and policies. 
• Oversee onboarding and the probationary review process.
• Develop and implement succession planning and workforce planning strategies in collaboration with leadership.
• Establish and maintain employee engagement and recognition programs

Leave Administration and Racial Equity

• Develop and oversee implementation of the department’s sick leave control policies.
• Administer FMLA and other leave legislation, ordinances and policies; monitor usage.
• Partner with DPW Safety to determine accommodations or leave options under the ADAAA.
• Serve as the lead in racial equity and inclusion (REI) work within the division; develop and implement ongoing REI accountability measures and learning initiatives, in collaboration with leadership.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date.  You can find further information relative to the City’s Covid-19 Vaccination Policy here. 
• Must be able to work some extended hours, weekends and/or holidays to provide service as needed for snow and ice control operations.

1. Regular status as a City of Milwaukee employee, having successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed term position. 
2. Bachelor’s degree in business, psychology, public administration or a closely related field from an accredited college or university.
3. Three years of professional-level experience in the field of human resources management, including interpreting and applying laws related to selection, compensation, equal employment opportunity, and various types of leave.

Equivalent combinations of education and experience may be considered.  

Technical         

• Knowledge of human resource practices, including hiring, onboarding, FMLA procedures, succession planning, and recruitment and discipline procedures.        
• Knowledge of the laws, rules, and regulations governing the practices and procedures of human resources; ability to provide current advice on human resources topics.         
• Ability to interpret City ordinances and rules regarding employment, including the CSC rules and the Salary and Positions ordinances.         
• Ability to use standard and enterprise computer applications such as the Microsoft Office suite, databases, Peoplesoft Human Capital Management (HCM), and time entry systems.         
• Commitment to professional development and staying abreast of best practices in human resources management.

Leadership and Management       

• Ability to have difficult conversations with staff while conducting personnel investigations.         
• Ability to perform well under pressure and handle sensitive or difficult inquiries and complaints.
• Ability to effectively and positively represent the DPW- Operations Division before committees and the public.         
• Ability to handle staffing and performance issues, including the implementation of performance improvement plans and discipline.         
• Ability to develop and maintain departmental standard operating procedures.

Critical Thinking and Planning         

• Skill in identifying complex human resources issues and reviewing related information to develop and evaluation options and implement solutions.         
• Ability to employ innovative approaches to meeting and resolving critical issues.         
• Ability to plan, organize, and prioritize work to achieve objectives within deadlines.        
• Forward thinking, with sound business judgment to operate in a dynamic environment of rapid change.         
• Analytical, problem-solving, and decision-making skills.          
• Ability to maintain confidentiality.         
• Ability to represent the department with professionalism, honesty, and integrity.         
• Highly motivated and self-directed.

Communication and Interpersonal        

• Written communication skills to develop business correspondence, document investigations, create reports, and draft and edit policies and procedures.        
• Interpersonal and customer service skills to effectively develop and maintain working relationships with employees, co-workers, and management.         
• Verbal communication skills to respond to questions from employees, managers, and administrators and to present before committees and groups.        
• Ability to use tact and diplomacy when interacting with the public, elected officials, and City employees.         
• Ability to work cooperatively, effectively, and fairly with coworkers and citizens whose backgrounds may differ from one's own.

The current salary range (2HX) is $55, 962-$78,342 annually, and the resident incentive salary range for City of Milwaukee residents is $57,641-$80,692.  Appointment will be made in accordance with the City of Milwaukee salary ordinance.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of related education, experience and accomplishments, written tests, interview, or other assessment methods.  The Department of Employee Relations reserves the right to call only the most qualified candidates to oral, performance tests or personal interviews. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.  

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. The applicant is responsible for attending all phases of the selection process at the time and place designated by the hiring authority. 

NOTE: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current City of Milwaukee employees and civilian personnel in MFD and MPD hired through a City Service Commission process who have successfully passed a probationary period for a Civil Service position or who have status as a City of Milwaukee employee in a fixed term position will be considered. Individuals with exempt, provisional, temporary, or emergency appointments are not eligible for transfer.

APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL       

• Applications and transcripts should be submitted no later than the deadline listed above.         
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.        
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.  

EEO = 102

“The City of Milwaukee values and encourages diversity and is an equal opportunity employer.”