COMMUNICATIONS ASSISTANT IV

** THIS POSITION IS OPEN TO CURRENT CITY OF MILWAUKEE EMPLOYEES ONLY **

The Communication Assistant IV assigned to Fleet Dispatch coordinates fleet availability for scheduled assignments and available staff and processes calls reporting absences, repair requests, fuel requests, accidents, or other information for Dispatch management.

Customer Calls, Dispatch, and Tracking

• Communicate via radio, phone, email in support of the Dispatch office’s daily operations.
• Perform daily scheduling of fleet equipment, operators and support personnel. Record information pertaining to all work assignments with a high degree of accuracy while observing management scheduling guidelines.
• Receive and follow-through with inquiries from drivers, operators and field employees regarding their assignments.
• Update records and document various components of daily dispatch operations and various fleet related programs.
• Dispatch assignments and record information regarding the activities of the Field Service Technicians, Utility Crews and Fueling Trucks.
• Receive calls from various DPW locations and provide desired information pertaining to fleet support or services.
• Confirm next day assignments with drivers/operators and other employees working in the Fleet/Sanitation sections.
• Communicate assignments to private sector entities that perform work on behalf of the City.
• Maintain and update vehicle locations in Fleet Focus.
• Dispatch and document the activities of the Division’s Roll-Off Operation.
• Prepare the Roll-Off box location/assignments daily and distribute to employees and managers.
• Inform a Driver Instructor for all fleet accidents and contact MPD Non-Emergency upon request.
• Participate as a member of the Dispatch office staff during extended hours, holidays and or weekend operations.

Administrative Support

• Activate new fuel cards and or create new replacement cards upon operators’ request.
• Record and maintain information pertaining to fuel and other fleet supplies.
• Prepare confidential documents related to employee disciplinary issues and maintain a distribution list to verify when issued.
• Prepare and process Commercial Driver’s License (CDL) testing applications, collect fees and maintain testing schedule.
• Assist with and process Operations Driver Workers, City Laborers and Temporary Appointments’ New Hire Orientation and I-9 paperwork.
• Receive and process resident complaints of employees; forward complaints to management for further action.
• Process requests and post “Unavailable Tickets” for call-in vacation requests, emergency vacation and various employee leaves.
• Update and record status pertaining to the condition of various fleet related programs.
• Maintain information pertaining to service agreements, rental equipment, and vendors.
• Prepare and document records related to the investigation of DPW wide accidents.
• Maintain employee availability information for drivers and operators from supporting departments for snow sheets.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Please be advised that all general city employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date.  You can find further information relative to the City’s Covid-19 Vaccination Policy here: https://city.milwaukee.gov/ImageLibrary/User/jkamme/Policies/FinalCOVID-19VaccinationPolicy9.1.2021-final.pdf.
• Must be able and willing to work a schedule involving varied start times as necessary; must be able and willing to work long hours when required by scheduled or emergency operations 
• Communication Assistants are required to be available 24 hours per day/365 days per year in the event of an emergency operation including DPW snow and ice control operations.

1. Regular status as a City of Milwaukee employee, having successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed term position.
2. Three years of experience at a dispatch center or high-volume customer call center.

NOTE: Equivalent combinations of education and experience may also be considered.

• Familiarity with City of Milwaukee streets and service area districts.

Technical

• Ability to evaluate and satisfy customer requests for assistance.
• Ability to communicate clearly and understandably by radio and by telephone.
• Ability to read and interpret job-related documents such as instructions, policies and procedures, and reports.
• Ability to perform accurate data entry.
• Ability to efficiently utilize office equipment, including telephones, computers, copiers and fax machines.
• Knowledge of the English language, including proper sentence structure, grammar, and punctuation.
• Proficiency using Microsoft Office to produce documents and reports.

Customer Service, Interpersonal, and Teamwork

• Customer service skills to be able to answer routine questions and work politely with internal and external customers such as City employees, contractors, and residents.
• Interpersonal skills, including the ability to build and maintain effective working relationships with managers and coworkers.
• Ability to work cooperatively in a team-oriented environment with people whose backgrounds may differ from one’s own.
• Ability to understand and carry out verbal and written instructions.

Organizational and Professionalism

• Ability to be diplomatic, discrete, tactful, and confidential.
• Ability to manage multiple priorities and handle stressful periods in a calm, professional manner.
• Ability to exercise good judgement.
• Ability to accomplish assignments with little or no supervision.
• Organizational skills to be able to maintain accurate records.
• Ability to use facts and good judgment in responding to calls.
• Time management skills to be able to complete assignments in a timely manner.
• Attention to detail.

The current starting salary range (Pay Range 6JN) is $40,403 - $45,437 annually, and the current incentive salary range for City of Milwaukee residents is $41,616 - $46,800 annually. Appointment will be made in accordance with the provisions of the salary ordinance.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE: The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met.

NOTE: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current City of Milwaukee employees and civilian personnel in MFD and MPD hired through a City Service Commission process who have successfully passed a probationary period for a Civil Service position or who have status as a City of Milwaukee employee in a fixed term position will be considered. Individuals with exempt, provisional, temporary, or emergency appointments are not eligible for transfer.

• APPLICATIONS and further information can be accessed by visiting, www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.