WATER METER TECHNICIAN

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big-city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old-world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City's residents. If you have a passion for being part of an inclusive team of public servants, please consider the following opportunity.

The Water Meter Technician installs, tests, exchanges, removes, and performs on-site repair of water meters and the attached electronic transmitting devices in private residences and businesses throughout the Milwaukee Water Works (MWW) service area.

WATER METER TECHNICIAN will be open for applications multiple times throughout 2022. *Only applicants who meet the minimum requirements of the job will be invited to participate in the selection process.

INSPECTION, INSTALLATION, SERVICE, REPAIR, AND MAINTENANCE:

• Perform water meter exchanges, installations, and repairs for meters in both homes and businesses.
• Install, repair, and replace the electronic components of the water meters used in the automated meter reading system.
• Disassemble, clean, repair, test, and certify water meters.
• Assemble, program, and verify the operation of electronic components of the automated meter reading system.
• Install emergency hose connections.
• Assist the Water Meter Specialist with the installation, removal, testing, and repair of compound, turbine, mag, and fire service meters.
• Perform water turn-offs for non-compliance with repair or access orders.
• Perform service pipe thawing to restore water service.
• Perform inventory control tasks, including the preparation of meters for use in the field.
• Install and inspect equipment/meters for hydrant use permits and verify proper permitting.
• Report any water theft to supervisors.

CUSTOMER FOCUS:

• Respond to and resolve customer complaints of low water pressure, no water, meter tampering, and meter leaks.
• Communicate promptly with office staff, the Water Control Center, customer service, and supervisors regarding investigation results, action taken, and other information needed to determine the next course of action.
• Complete paperwork including work orders, timesheets, and corrective action notices and submit to supervisors in a timely manner.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date. You can find further information relative to the City’s COVID-19 Vaccination Policy here.

The Water Meter Technician must be willing and able to do the following:

• Climb ladders, enter confined spaces, and wear confined space safety equipment.
• Lift, move, or transfer objects weighing up to 50 lbs.
• Work outdoors in adverse weather conditions for extended periods of time.

1. Two years of full-time experience installing, adjusting, repairing, and maintaining meters, OR
   two years of full-time plumbing or other mechanical experience.
2. Valid Wisconsin driver’s license at time of appointment and throughout employment.

Equivalent combinations of education and experience may be considered.

• Experience performing basic plumbing repairs.

TECHNICAL

• Knowledge of basic plumbing practices, tools, and supplies.
• Knowledge of precision measuring equipment and water hydraulics.
• Ability to use basic hand tools to repair mechanical equipment, including wrenches, wedges, and hammers.
• Ability to disassemble and assemble piping systems, operate hydrants and lifts, and connect larger hoses for temporary water service applications.
• Ability to perform work assignments in a safe manner.
• Ability to navigate the MWW customer service area, including the cities of Milwaukee, St. Francis, Greenfield, and Hales Corners.
• Ability to operate a handheld tablet to track and update work orders in real time.
• Ability to attend training to maintain skills and knowledge of plumbing systems and codes. 

CUSTOMER SERVICE AND INTERPERSONAL

• Verbal communication skills to explain technical information to co-workers and customers.
• Customer service skills required to positively interact with customers in their homes.
• Interpersonal skills to effectively interact with co-workers and work as a productive team member. Ability to be diplomatic, tactful, and courteous with co-workers, customers, and the public, including in adverse situations.
• Ability to work cooperatively and fairly with coworkers and customers whose backgrounds may differ from one’s own. 

TIME MANAGEMENT AND JUDGMENT

• Ability to work independently and to meet or exceed daily scheduled appointments.
• Problem-solving skills to assess problems in the field and determine the best course of action.
• Spatial awareness when performing field work.
• Honesty and the ability to use City resources responsibly.

The current starting salary (PR 7DN) is $40,005 annually, and the current resident incentive starting salary for City of Milwaukee residents is $41,205.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 11 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral or performance tests; or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to the oral examination. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

• Applications can be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO 702

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.