Recruitment #2207-5248-001


Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

 The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.


The Health Customer Service Manager functions as the Deputy Registrar on behalf of the Commissioner of Health, providing management of Vital Statistics and other customer service functions for the Milwaukee Health Department (MHD).

Essential Functions

Vitals Program Oversight and Reporting

  • Serve as the authorized representative of the State of Wisconsin as Deputy Registrar for the MHD.
  • Administer, coordinate, and evaluate all activities of the MHD Vital Statistics Office, including proper registration and issuance of birth and death certificates and fee revenue submissions, in compliance with Wisconsin State Statute Chapter 69.
  • Manage relationship and transactions with national vital records providers.
  • Oversee, report, and make revenue estimates for the sale of birth and death certificates.
  • Implement changes in procedures resulting from changes in the Wisconsin State Statutes and direction from the WI Department of Health Services.
  • Monitor office proceedings and operations, including coordinating workflow and processing of information.
  • Assure accurate and compliant processing and storage of vital records by the MHD.
  • Serve as liaison between the MHD, state and federal agencies, and the public on matters related to vital records.
  • Provide vital records service to individuals, businesses and other agencies, such as funeral directors, other registrars, the Wisconsin State Division of Health, medical examiners, hospitals, Center for Disease Control (CDC), fraud investigation units, the Federal Bureau of Investigation (FBI), and Department of Homeland Security.
  • Provide training for funeral directors in the proper method of completing death certificates.
  • Serve as Notary Public; review legal documents including court orders, guardianship papers, and power of attorney documents for validity.
  • Provide guidance, coaching, and assistance to staff and clients regarding burials, legitimations, statements of paternity, apostilles, and other documentation.

Supervision/Customer Service

  • Supervise and facilitate workload and all activities of the MHD Vital Statistics Office and other public facing front desk staff.
  • Maintain a climate of good public service by ensuring that responses to customers are professional, courteous and provide accurate information.
  • Provide and prepare staff with updated information, current events and changes that may affect customers and workload.
  • Recommend, implement and document work process flow improvements by maintaining up to date procedural manuals for all customer service functions of the MHD.
  • Respond to customers who require more attention than can be provided by staff.
  • Ensure efficient operations and troubleshoot customer service issues. 

Vitals Data Management

  • Work in cooperation with other MHD personnel in accomplishing objectives of their programs, including public health nurses, epidemiologists, and records personnel.
  • Maintain familiarity with web-based birth data systems and interface with MHD and City Information Technology staff regarding information system corrections and enhancements.
  • Create and maintain database and spreadsheet applications for vital statistics documentation.


We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Conditions of Employment

Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date.  You can find further information relative to the City’s Covid-19 Vaccination Policy here

  • Must be willing to work beyond standard business hours to accomplish work and meet departmental needs.
  • Travel outside the City of Milwaukee, including overnight, may be required.

Minimum Requirements

  1. Bachelor’s degree in business administration, communications or a closely related field from an accredited college or university.
  2. Four years of experience in either a call center or involving high-intensity customer contact environment, including two years of experience at a supervisory level.
  3. Certification as a Wisconsin Notary Public within three months of appointment and throughout employment.
  4. Valid driver’s license at time of appointment and throughout employment.


Equivalent combinations of education and experience may also be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Knowledge, Skills, Abilities & Other Characteristics


  • Knowledge of state and local health regulations relating to vital statistics.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
  • Ability to write reports, business correspondence, and procedural manuals.
  • Ability to utilize mathematical concepts such as probability and statistical inference.
  • Ability to efficiently use the Microsoft Office Suite (Microsoft Word, Excel, and Outlook) and other database applications.
  • Ability to apply mathematical concepts such as fractions, percentages, ratios and proportions to practical situations.
  • Ability to interpret a variety of instructions furnished in written, verbal, diagrammatic, or schedule form.

Communication and Judgment

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Professionalism, honesty and integrity to maintain confidentiality.
  • Sound judgment and problem-solving skills.
  • Ability to plan and accomplish work, manage multiple assignments simultaneously and meet deadlines.
  • Verbal communication skill to communicate clearly and effectively to a variety of audiences.
  • Written communication skills, including the ability to write clear and thorough reports and correspondence.
  • Skill in presenting information effectively one-on-one and before groups.

Customer Service and Interpersonal

  • Ability to build and maintain effective working relationships with a multi-cultural and multi-disciplinary staff, other agencies and the public.
  • Ability to respond to inquiries and escalated complaints from officials, residents, outside agencies, and business owners.
  • Ability to provide services in a culturally sensitive manner.
  • Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and public groups. 


  • Ability to set objectives, assign and direct work, delegate tasks, measure and evaluate work outcomes.
  • Ability to train, develop, coach and counsel staff.
  • Ability to build an effective team.
  • Ability to foster an environment of inclusion and respect for all.

Current Salary

The current salary range (Pay Range 1DX) is $63,240 - $78,342.16 annually, and the resident incentive salary range for City of Milwaukee residents is $65,137 - $80,692 annually.  Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

Benefits: The City of Milwaukee provides a comprehensive benefit program that includes the following:

· Defined Benefit Pension Plan

· 457 Deferred Compensation Plan

· Health and Dental Insurance

· Paid Parental Leave

· Comprehensive Wellness Program

· Onsite Clinic Services

· Onsite Employee Assistance Program

· Alternative Work Schedules

· Long Term Disability Insurance

· Group Life Insurance

· Tuition Benefits

· Paid Vacation

· 11 Paid Holidays

· Paid Sick Leave and other paid leaves

· Flexible Spending Arrangement

· Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit

Selection Process

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations and the Milwaukee Health Department reserve the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.


INITIAL FILING DATE: The examination will be held as soon as practical after the above listed deadline. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

Additional Information


  • Applications and further information may be accessed by visiting
  • If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or
  • The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.


EEO = 102

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.