PUBLIC HEALTH CLINIC OPERATIONS DIRECTOR

Recruitment #2207-5470-001

Introduction

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old-world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

 

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

Purpose

The Public Health Clinic Operations Director serves as the principal staff adviser to the Commissioner of Health regarding City of Milwaukee Health Department (MHD) operations and administrative services and provides ongoing leadership and day-to-day guidance to senior management personnel.

Essential Functions

Operation and Oversight

  • Provide direction and counsel to Clinic Office Coordinators, Program Managers and Directors in Clinical Services in the areas of program planning, funding opportunities, implementation of initiatives, integration of services and program evaluation.
  • Provide oversight of clinical functions, including financial activities, human resources, technical support, media relations, building services and internal operations.
  • Provide leadership and coordination of clinical activities and resources of public health programs within the MHD and make recommendations to the Commissioner of Health regarding new initiatives and operational changes.
  • Assist in establishing and maintaining collaborative relationships within the MHD, City, State, and the community to achieve desired public health objectives and outcomes.
  • Establish and maintain collaborative relationships with members of the Administration and the Common Council in promoting and obtaining support for public health initiatives.
  • Responding to emergency or broad impact event.
  • Oversee City partnerships and contract work.
  • Provide recommendations on improving the efficacy of inter-programmatic operations, including best usage of health center space.
  • In collaboration with emergency preparedness and safety officer designees, support compliance and safety protocol implementations to assure Occupational Safety and Health Administration (OSHA) standards, Americans with Disabilities Act (ADA), and other legal obligations are met. 

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Conditions of Employment

  • Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date. You can find further information relative to the City’s Covid-19 Vaccination Policy here.
  • Travel outside the City of Milwaukee, including occasional overnight, may be required.
  • The incumbent will be required to carry a mobile device.
  • The Public Health Clinical Operations Director is considered essential staff and must be willing to work beyond standard business hours. including being available on-call and weekends to meet the departmental needs.

Minimum Requirements

  1. Bachelor’s Degree in business administration, public administration, health care administration or a closely related field from an accredited college or university.
  2. Five years of full-time, progressively responsible experience in public health operations management, health policy development or health care delivery systems management performing duties related to the essential functions of this position.
  3. Valid driver’s license at time of hire and maintained throughout employment.

NOTE: Equivalent combination of education and experience may be considered.

 

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Knowledge, Skills, Abilities & Other Characteristics

Technical

  • Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
  • Ability to efficiently use contact management systems, databases, internet, project management, spreadsheet, and word processing software.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Knowledge of group processes including facilitation, collaboration, negotiation and conflict resolution. · Knowledge of data collection, analysis and interpretation techniques.
  • Knowledge of emergency preparedness - at home, work and in the community.
  • Knowledge of incident command structure and its use. 
  • Possess strong objectivity and global perspective to meet the needs of MHD’s comprehensive servicing and infrastructure. 

Management

  • Leadership skills required to delegate tasks, coordinate patient and family care, mobilize community resources, and work collaboratively with multidisciplinary teams to improve patient and operational outcomes.
  • Supervisory and training skills, including the ability to assign duties, set performance standards, provide guidance and training, monitor work in progress, evaluate performance, and make hiring recommendations.
  • Expertise in managing staff work assignments, applying time management techniques, prioritizing responsibilities and balancing workloads as needed to ensure work is accomplished within deadlines.
  • Ability to facilitate a culture of trust and collaboration.
  • Ability to be open to providing and receiving constructive feedback.
  • Strong personnel management skills and the ability to coach and mentor a variety of personalities.

Communication and Interpersonal

  • Ability to write speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
  • Ability to effectively present information to management, public groups, boards of directors, media and legislative bodies.
  • Ability to communicate in writing and verbally with linguistic and cultural proficiency.
  • Ability to convey thoughts clearly, concisely, and accurately, both inside and outside the organization.
  • Ability to build and maintain good working relationships with a multi-cultural, multi-disciplinary staff, other agencies, and the public.
  • Ability to work cooperatively, effectively, and fairly with coworkers and citizens whose background may differ from one’s own.
  • Ability to provide services in a culturally sensitive manner.
  • Ability to manage emotional or difficult client situations.
  • Ability to respond to sensitive inquiries or complaints from customers, regulatory agencies or members of the business community.
  • Ability to maintain confidentiality.

Current Salary

The current salary range (1LX) is $93,232 - $130,521 annually, and the resident incentive salary range for City of Milwaukee residents is $96,029 - $134,437 annually.  Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.  

 

Benefits: The City of Milwaukee provides a comprehensive benefit program that includes the following:

· Defined Benefit Pension Plan

· 457 Deferred Compensation Plan

· Health and Dental Insurance

· Paid Parental Leave

· Comprehensive Wellness Program

· Onsite Clinic Services

· Onsite Employee Assistance Program

· Alternative Work Schedules

· Long Term Disability Insurance

· Group Life Insurance

· Tuition Benefits

· Paid Vacation

· 11 Paid Holidays

· Paid Sick Leave and other paid leaves

· Flexible Spending Arrangement

· Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits

Selection Process

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations and the Milwaukee Health Department reserve the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

 

INITIAL FILING DATE: The examination will be held as soon as practical after the above listed deadline. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

 

Additional Information

Applications and further information can be accessed by visiting www.jobaps.com/MIL.

  • Applications and further information may be accessed by visiting www.jobaps.com/MIL.
  • If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
  • The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

Conclusion

EEO

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.

 



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