IT SUPPORT SPECIALIST-SENIOR

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old-world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity. 

If you are motivated to make a direct impact on the community and continually improve how technology is used by the Court, this is your opportunity. We are a diverse, inclusive environment that prioritizes work-life balance.

The Milwaukee Municipal Court is seeking an IT Support Specialist-Senior to assist end-users, oversee the network environment, perform computer and server maintenance and basic website administration, and research and implement environments for software development.

The Municipal Court employs two IT Support Specialists who work collaboratively with the Court’s two programmers; currently, there is one vacancy.

Network and System Administration

• Monitor and support daily operation of the network environment (i.e., servers, workstations, and other peripherals) to ensure optimum performance, availability, and security.
• Install and configure hardware and software.
• Troubleshoot and resolve problems that occur.
• Serve in a help desk capacity providing user support for hardware and software, including the Court's Case Automated Tracking System (CATS).
• Plan and implement infrastructure and server environments that support the development and production environments for CATS and programming staff.
• Participate in ongoing testing and support related to CATS releases.
• Document IT environment, configuration, inventory, software, licenses, and processes.

Information System Design, User Support, and Project Work

• Perform basic database administration.
• Participate in IT projects, including recommendations, design, planning, implementation, and testing.
• Generate statistical and summary reports regarding court and case-related activity.
• Maintain the Court website. 

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Please be advised that all general city employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date.  You can find further information relative to the City’s Covid-19 Vaccination Policy here.

1. Bachelor’s degree in computer science, management information systems, or a closely related field from an accredited college or university.
2. Two years of experience performing systems administration (i.e., configuring, operating, and supporting software, hardware, servers, and workstations) in a Tier 2 information technology support environment.

Equivalent combinations of education and experience may be considered. For example, a related Associate Degree plus four years of experience as described under #2, above, is considered equivalent.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Technical

• Knowledge of network operating systems, client-server concepts, and local area network/wide area network (LAN/WAN) protocols, including Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and Simple Network Management Protocol (SNMP).
• Knowledge of Windows Active Directory (AD) and group policies.
• Ability to write and use Windows scripting.
• Ability to create reports.
• Knowledge and proficiency with Windows Server operating system (OS) and Linux operating system (OS).
• Knowledge and proficiency with Internet Information Services (IIS) and Apache web server software.
• Knowledge of virtual environments, VMware, and storage arrays.
• Analytical skills and the ability to use various methodologies and issue resolution techniques to problem-solve and troubleshoot application and hardware issues.
• Ability to support desktop applications as well as computer, server, and printer hardware.
• Skill in identifying patterns and taking preventive action to avert future system issues.
• Ability to use standard computer software and programs such as word processing and spreadsheet; ability to use the Internet and other resources to conduct research.
• Ability to read and understand documents such as policies, procedures, and technical publications.

Communication and Interpersonal Skills

• Written communication skills to be able to write clear and concise correspondence, documentation, job aids, and training materials.
• Verbal communication, presentation, and training skills to be able to clearly explain information to both technical and non-technical staff.
• Customer service and active listening skills to be able to interact constructively with colleagues and staff, vendors, and contractors.
• Ability to work effectively both independently and as part of a team.
• Ability to work cooperatively and effectively with people whose backgrounds may differ from one’s own.

Critical Thinking and Professionalism

• Organizational, project management, and record-keeping skills.
• Time management skills and the flexibility to adjust to changing priorities.
• Commitment to staying apprised of trends in information technology.
• Honesty and responsible stewardship of departmental resources.

The current salary range (Pay Range 2GN) is $57,902-$73,504, and the resident incentive salary range for City of Milwaukee residents is $59,639-$75,709. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

The City of Milwaukee provides a comprehensive benefit program that includes the following: 

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance 
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 11 Paid Holidays
• Paid Sick Leave and other paid leave 
• Flexible Spending Arrangement
• Commuter Value Pass  

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE- The examination will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting https://www.jobapscloud.com/MIL/
• Applications should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.

EEO 203

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.