OPERATIONS MANAGER-DEVELOPMENT CENTER

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big-city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed historic charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

Consider this opportunity to serve a key role in the busy City of Milwaukee Development Center, functioning as a bridge between department operations and technology by responding to business needs and improving application processes.

Under the direction of the Department of Neighborhood Services (DNS) Commissioner and Development Center Manager, the Operations Manager-Development Center manages or supports departmental projects and operations associated with the development process, including business planning, process improvement, and performance measurement. The person in this role is responsible for interdepartmental and intradepartmental coordination of projects, communications, and implementation.

Leadership and Departmental Representation

• Represent the department on business interests for the City of Milwaukee Land Management System (LMS), an enterprise-wide technology initiative that provides residents and businesses round-the-clock online access to government services.
• Supervise the technical and clerical staff overseeing projects, ensuring that activities are performed in a quality and timely manner.
• Serve as technical advisor to plan exam staff regarding plan review policies and procedures for large and complex plan submittals.
• Assist the Development Center Manager with managing the daily operations of the Development Center.
• Work under the direction of the Commissioner to provide support for development related programs and projects.
• Assist in making strategic decisions to help the business operate more efficiently.
• Serve on the State of Wisconsin Building Code Variance Committee.

Research, Analysis, and Implementation

• Analyze current or potential departmental operations and recommend appropriate courses of action.
• Develop, implement, and maintain customer service processes and procedures.
• Work with teams addressing technology and related business process improvements.
• Produce and evaluate development center data to assess productivity and make operational changes to meet departmental objectives.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date. You can find further information relative to the City’s Covid-19 Vaccination Policy here.

• The Operations Manager-Development Center is required to file a statement of economic interests in accordance with the Milwaukee Code of Ordinances Chapter 303-Code of Ethics.

1. Bachelor’s degree in planning, architecture, engineering, or a closely related field from an accredited college or university.
2. Five years of experience in project management or supervision in an area such as urban planning, plan examination, zoning administration, or economic development.
3. Wisconsin Department of Safety and Professional Services (DSPS) certifications within six months of appointment: Commercial Building Inspector, UDC Construction Inspector, and UDC HVAC Inspector.
4. Valid Wisconsin Driver's License at the time of appointment and throughout employment.

Equivalent combinations of education and professional experience will be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Technical

• Knowledge of the principles and practices of public administration, urban planning, economics, and business operations.
• Knowledge of local building codes and State of Wisconsin statutes.
• Ability to interpret complex plan submittals including construction documents, civil and grading plans, property surveys, shop drawings, property easement documents, and project related correspondence from design professionals.
• An understanding of the capabilities of information technology to improve organizational effectiveness.
• Ability to use specialized applications such as the LMS as well as word processing, spreadsheet, presentation, and database software.
• Ability to read and interpret complex documents such as laws, policies, and technical publications.

Leadership and Communication

• Leadership and supervisory skills, including the ability to hire and train employees; coordinate and direct work; appraise performance; and reward and discipline employees.
• Skill in short term and strategic planning.
• Ability to facilitate and promote individual staff accomplishments toward organizational objectives, including shared responsibility, teamwork, and acceptance of change.
• Knowledge of customer service best practices and the ability to incorporate them into operations.
• Verbal communication skills to effectively respond to inquiries or complaints.
• Interpersonal skills; ability to build excellent rapport with direct reports, coworkers, and other City staff; elected officials; local developers, builders, and contractors; and the public.
• Ability to work effectively with City managers and staff, elected officials, community groups, and residents from all socioeconomic, educational, and cultural backgrounds.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.
• Written communication skills, including the ability to craft well-written policies, reports, and correspondence.

Critical Thinking and Professionalism

• Critical thinking skills, including analytical and problem-solving skills as well as decision-making skills and sound judgment; ability to analyze situations and data to document, understand, and improve upon existing processes and procedures.
• Organizational skills to be able to plan and accomplish work, manage multiple assignments simultaneously, meet deadlines, and adjust course as conditions require.
• Ability to work effectively under pressure.
• Professionalism, honesty, integrity, and responsible stewardship of City resources.

The current salary range (Pay Range 1GX) is $91,486-$96,768 annually, and the resident incentive salary range for City of Milwaukee residents is $94,230-$99,670. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions; a written or performance test; a structured interview; or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the application deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• Applications and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202.

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The City of Milwaukee values and encourages diversity and is an equal opportunity employer.