EMERGENCY COMMUNICATIONS BUSINESS INTELLIGENCE ANALYST

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big-city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed historic charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Emergency Communications Business Intelligence Analyst provides data interpretation, support and reporting for the Department of Emergency Communications. 

DATA RESEARCH, ANALYSIS & INTERPRETATION

• Identify and monitor reportable data from various software and applications utilized by Emergency Communications.
• Identifying ways to streamline and improve the operations of the organization for efficiency and cost-containment.
• Develop and manage business intelligence solutions.
• Gather and analyze data for public safety systems and coordinate communication among City of Milwaukee public safety departments.
• Conduct or coordinate tests to ensure that intelligence is consistent with defined needs; recommend improvements.
• Perform data discovery, analysis and modeling.
• Collect relevant data from available industry reports, public information, field reports, or purchased sources in the public safety sector; synthesize current business intelligence or trend data within the public safety sector into practical applications.
• Maintain library of model documents, templates, or other reusable knowledge assets relevant to public safety.

COMMUNICATION, ADMINISTRATION & DATA MANAGEMENT

• Collaborate with internal and external groups to collect data and execute departmental and City goals.
• Develop and maintain reporting tools including reports, dashboards, and visualizations to facilitate understanding and share data within the Department of Emergency Communications to relevant stakeholders.
• Write clear and well-structured business requirements and documents
• Report to oversight committees and groups with accurate data about public safety and emergency communication processes.
• Manage timely flow of data to stakeholders, ensuring appropriate routing of information to department heads.
• Provide technical support for existing public safety reports, dashboards, or other tools to ensure compatibility and accurate data reporting.
• Create or review technical design documentation to ensure the accurate development of 911 and public safety reporting solutions.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

1. Bachelor’s degree in business administration, economics, information sciences, statistics or a closely related field from an accredited college or university.
2. One year of related experience working in data analysis or equivalent quantitative discipline with duties including data organization, reporting, and presentation of analysis to internal and/or external stakeholders.

Equivalent combinations of education and experience may also be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers. 

• Experience with call center business analytics, utilizing staff resources from a variety of program specialties and or vendors.
• Experience working in public safety or in a municipal/state/federal government role.
• Familiarity with 911 call center technology.

TECHNICAL

• Knowledge of the principles and practices of management analysis.
• Ability to read and interpret complex work-related documents, including requests for proposal (RFPs) and other governmental documents.
• Ability to quickly attain knowledge of the city’s processes and procedures.
• Ability to utilize and implement industry standard business analytics tools.
• Ability to interpret and report data, providing collaborative recommendations to a larger team.
• Ability to succinctly summarize complicated documentation and accurate and professional.
• output reports.
• Ability to produce timely service reports for internal and external customers.
• High proficiency using computer applications such as Microsoft Word, Excel, and PowerPoint and ability to learn other needed software tools.

COMMUNICATION AND INTERPERSONAL

• Excellent verbal communication skills to express oneself clearly and to represent the department in multiple forums, including one-on-one and in presentations.
• Written communication skills; ability to produce clear and concise reports, data analysis, letters, and memos.
• Ability to work cooperatively, effectively, and fairly with coworkers and residents whose backgrounds may differ from one’s own.
• Ability to demonstrate concern for satisfying external and internal customers.
• Ability to exercise tact and diplomacy.
• Ability to promote teamwork.
• Ability to gain others’ support for ideas, proposals, projects, and solutions.
• Social perceptiveness to be able to ask clarifying questions and gain others’ support for ideas.

CRITICAL THINKING AND PROFESSIONALISM

• Ability to independently prioritize responsibilities, organize assignments, and manage time to complete tasks based on organizational goals.
• Ability to recognize trends and changes.
• Skill in identifying information needed to clarify a situation, seeking the information from appropriate sources and using skillful questioning to draw out the information from others.
• Ability to use a logical, systematic, sequential approach.
• Ability to use sound judgment when making decisions.
• Ability to protect the confidentiality of job-related information.
• Honesty and integrity in providing relevant, accurate data to stakeholders and City officials utilizing it to make informed decisions.

The current salary range (Pay Range 2IX) is $66,906-$85,151 annually, and the current resident incentive salary range for City of Milwaukee residents is $68,913-$87,706 annually. 

Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions; a written or performance test; a structured interview; or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the application deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO 204

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.