The Department of Emergency Communications invites
qualified individuals to apply for the position of 911 Telecommunicator. Individuals hired
from this recruitment have an anticipated start date of February or March 2024.
SALARY RATE (PR 5IN) is $58,582.42 annually
(resident), and $56,876.04 annually
(non-resident). (see below under salary)
The City of Milwaukee is proud to employ a diverse
workforce that is committed to providing exemplary service to the City’s
residents. If you have a passion for being a part of an inclusive team of
public servants, please consider the following opportunity.
The City of Milwaukee is seeking applicants to
answer the Police and Fire Departments non-emergency and emergency 911
telephone lines. A competitive applicant would possess strong multi-tasking
skills, good judgement, ability to make decisions quickly, and provide
instructions. These skills combined with extensive on the job training would be
used to perform daily job duties and resolve most work problems.
Receive, prioritize, process emergency and
non-emergency calls for service received through the enhanced 9-1-1 system and
other means for assistance from the public and protective service (Police and
· Enter and update information as received, entering it into the
Computer Aided Dispatch System (CAD).
Work collaboratively with co-workers, field responders,
supervisors, etc., to manage the response for service or emergency situations.
Operate, enter and retrieve information using the CAD and other
interfaced systems in support of incident response and public assistance
Respond promptly and effectively to requests received by radio
from protective service personnel and/or supervisors for personnel, equipment
or other stated needs.
Monitor the status of units, provide incident information, respond
to requests and take appropriate action.
Interrogate callers to determine incident type, response priority
and whether to dispatch police and/or fire personnel needed or if alternative
response is appropriate.
Provide police, fire or medical instruction based on the incident
Perform all duties consistent with Department policy.
accommodations requested by qualified individuals with disabilities will be
made in accordance with the Americans with Disabilities Act (ADA) of 1990, as
amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.
Conditions of Employment
High School Diploma or equivalency
Must be at least 18 years old at time of application.
Must be able to type 30 words per minute.
May NOT have any Felony convictions.
May NOT have any Misdemeanor arrests within the last 5 years.
legally authorized to work for any employer within the United States.
Knowledge, Skills, Abilities & Other Characteristics
· Knowledge of Microsoft Windows, including "short keys" allowing for rapid navigation within programs.
· Knowledge of Computer program operations.
· Knowledge of City boundaries and boundaries of suburban communities; major buildings, landmarks, and major streets in the City of Milwaukee.
· Ability to perform several tasks simultaneously, especially listening, talking and typing.
· Ability to actively listen to callers, establishing rapport, and ask appropriate questions to quickly assess their needs.
· Ability to effectively communicate with a wide variety of callers from different socioeconomic and ethnic groups, often in stressful, emergency or difficult situations.
· Ability to quickly identify the most important information provided by callers or field responders.
· Ability to quickly and accurately enter information, including numerical data, into the C.A.D. system in standard English, in a readable format.
· Ability to maintain composure during emergencies and when interacting with challenging customers.
· Ability to memorize codes, names, street locations, landmarks, and other information.
· Ability to learn new procedures.
· Ability to use standard English and rules regarding English grammar, punctuation, and spelling.
· Ability to speak and understand English clearly over communications equipment.
· Ability to read maps rapidly and accurately. Ability to work in a seated position for long periods of time.
The current starting
salary rate (5IN) is $58,582.42
annually (resident), and $56,876.04 annually (non-resident).
The City of Milwaukee offers a comprehensive benefits program that
includes the following:
Benefit Pension Plan
Deferred Compensation Plan
Vision, and Dental Insurance
Employee Assistance Program
Term Disability Insurance
Sick Leave and other paid leaves
THE SELECTION PROCESS will be job related and may consist of the
following: typing test, computer-based job simulation exercise, job performance
test, oral interview, criminal background check (including fingerprinting), personality-fit
assessment, medical, psychological, and drug screening. Applicants must qualify
on all parts of the examination. Qualified candidates will be notified of the
date, time and location of each required exam.
If you will be unavailable for one or more
portions of the examination due to military service or training, you must
provide email notification to email@example.com or written notification to
the Fire and Police Commission, City Hall Room 705 prior to the examination.
ELIGIBLE LIST: Candidates who successfully
pass the examination process will be placed on an eligible list, with ranking
based upon the test scores plus any applicable preference points (see
below). The eligible list will remain in effect for two years from the
date of adoption or until exhausted, unless rescinded or extended by the Fire
and Police Commission.
PREFERENCE POINTS: Preference points may be added to the final
passing score in accordance with State Statutes and Fire and Police Commission
Rules. All preference point documentation must be submitted by the application
deadline. Documentation can be attached to the application or submitted via
email to firstname.lastname@example.org by the application deadline of October 12, 2023. When submitting preference point documentation via
email the subject line MUST read “911 Telecommunicator Preference Points”.
· Qualified veterans will receive military preference points added to the final
passing score; a DD-214 is required as proof of service.
· Preference points may be added to the final passing score, if you are a bona
fide resident of the City of Milwaukee when you apply; proof of residency must
APPOINTMENTS: Final appointment
(hire) as a 9-1-1 Telecommunicator is contingent upon passing all
pre-employment components, the number of vacancies, and approval by the Fire
and Police Commission.
Individuals offered employment must pass a pre-employment criminal
background check (including fingerprinting), medical examination, psychological
evaluation, and drug test as a condition of employment.
APPLICATIONS will be accepted through Thursday, October 12, 2023. Application
materials can be accessed at www.jobaps.com/MIL. Additional information about
the application process can be obtained by emailing email@example.com or by calling 414.286.5000. Applications will not be
accepted after the deadline, unless extended.
August 11, 2023 – 8:00 am
October 12, 2023 - 4:45 pm
Qualifying Typing Test
November – December 2023
December 2023 – January 2024
911 Telecommunicator Start Date (hire)
February – March 2024
*Timeline is subject to change.
Eligible candidates will receive email communications from the FPC with
updates and required testing components.
Once a candidate is disqualified, they will cease to receive
communication regarding future events.