NETWORK COORDINATOR ASSOCIATE

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed historic charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

Under the direction of the Information Technology Manager, the Network Coordinator Associate assists in the maintenance, upgrade, and support of the Milwaukee Water Works’ (MWW) local area networks, office automation, and server-based application systems, including related equipment.

• Assist network clients in the management, administration, configuration, operation, and support of network operating systems, infrastructure, and servers; ensure availability and security of local area network (LAN), wide area network (WAN), and Internet/Intranet services for authorized users.
• Identify, troubleshoot, and resolve problems with network systems and infrastructure, office automation systems, and related hardware.
• Serve as the primary contact to receive, log, track, and forward problem reports and enhancement requests.
• Assist with the documentation of Water Works networks, procedures, standards, and systems configuration.
• Maintain inventory and warranty records for network and computer equipment, software, and peripherals.; schedule warranty repairs of network and computer equipment and peripherals.
• Develop and test new systems and applications for client server applications.    

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Must respond to technical emergencies during non-standard hours and, at times, work an altered work schedule.
• Ability to transport computer hardware and accessories weighing up to 35 lbs.

• The preplacement medical requirements for this title include:

  • Physical/lift test
  • Audiogram
  • Vision
  • Non DOT - Drug Test

1. Bachelor’s Degree in information technology, computer science, or closely related field from an accredited college or university.
2. Valid driver’s license at time of appointment and throughout employment.    

Equivalent combinations of education and experience may also be considered for example, an associate degree in a related field and two years of experience providing technical support services to multi-user LAN based systems at server and client levels in a local area network environment or performing other duties related to this position.  

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Experience developing and supporting applications in Microsoft Office Suite.
• Microsoft Certified Systems Engineer (MCSE), Microsoft Certified IT Professional (MCITP), or a related certification.
• Experience in Microsoft Active Directory Support and GPO administration.
• Experience with Microsoft Deployment Tools.
• Experience with SAN/Storage Administration.
• Experience with virtualized systems.

Technical

• Knowledge of network operating systems (e.g. Microsoft Windows Server 2012 & 2016, Windows Server 2019, Linux).
• Knowledge of PC operating systems (e.g. Microsoft Windows 10).
• Knowledge of standard office applications, including spreadsheet, database management, and presentation programs.
• Knowledge of networking concepts, technologies, and practices, such as windows imaging deployment, antivirus strategies, corporate backup procedures, and networking protocols.
• Knowledge of Veeam Backup software.
• Knowledge of VMware vSphere software.
• Ability to research and resolve technical problems using the Internet.  

Communication, Customer Service and Interpersonal

• Written communications skills, including the ability to write clear instructions and documentation.
• Verbal communication skills to convey technical information to both technical and non-technical end-users.
• Commitment to helping network clients with varying levels of technology experience to resolve issues.
• Ability to work cooperatively with the MWW management staff, support personnel, outside vendors and consultants.
• Ability to work cooperatively and effectively with coworkers and residents whose backgrounds may differ from one’s own. 

Judgment and Analytical

• Ability to exercise sound judgment.
• Ability to work independently and to self-motivate.
• Ability to solve complex problems.
• Initiative, honesty, and the ability to maintain confidentiality and the integrity of information.

The CURRENT SALARY RANGE (PG 2EX) is $50,636-$65,989 annually, and the resident incentive salary range for City of Milwaukee residents $52,155-$67,969 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.  

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass  

For full details of the benefits offered by the City of Milwaukee, please visit http://city.milwaukee.gov/Benefits  

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the application deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information can be accessed by visiting https://www.jobapscloud.com/MIL/
• Applications and transcripts should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO = 203

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.