LIBRARY BUSINESS ANALYST

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed historic charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Library Business Analyst researches, coordinates, implements and manages detailed contracts, leases, and system operations and processes for the Milwaukee Public Library (MPL).

Business Operations, Administration and Improvement

• Maintain and improve various operations and administrative systems within the MPL.
• Analyze administrative systems for effectiveness; research best practices and potential new business processes and products.
• Integrate, streamline, and support ongoing internal systems, processes and projects for MPL procurement, contracting, grants, and facilities.
• Gather information and prepare various documents and reports for MPL improvement.
• Develop manuals and procedures and trains staff on current and new technology. 
• Organize files and records pertaining to the improvement projects.
• Communicate information to administrators and staff on new system-wide projects. 
• Gather information for administrative and business reports. 
• Review administrative and business reports for accuracy.
• Coordinate, report on, and maintain MPL partnership leases, loans, capital improvements, and grant agreements and contracts.
• Research new technologies and systems to improve and enhance MPL administrative operations.

Contract and Legal Agreement Administration

• Assist in the completion of contract and legal templates.
• Ensure compliance with City standards in documents presented for Milwaukee Public Library Board action, including formal and informal contracts, memoranda, reports, and grant applications.
• Prepare grants and resolutions for Common Council submittal and action. 
• Route and track progress of agreements between library and other governmental or external agencies.
• Maintain electronic and manual files according to record retention policies.
• Distribute, organize, and work on various large system-wide projects, maintaining files through both paper and electronic means. 
• Work closely with administrators to provide MPL systems and operations support for public services.

Administrative Lead

• Function as a lead of the Administrative team by distributing work, instructing on procedures, overseeing work flow, checking completed work, and coordinating coverage of work during absences and large team projects.
• Coach staff performance; serve as a resource for operations systems, processes, and procedures. Prioritize and organize workloads to ensure that deadlines are met; work closely with personnel at all levels to provide best customer service possible.
• Provide a full range of confidential and non-confidential administrative support to various areas of the Library system, including the Deputy Library Director – Operations and Administration and other administrators. 
• Coordinate large-scale projects related to MPL assets, collecting and organizing historical data related to gifts, collections, and other assets. 
• Coordinate the distribution of information to appropriate collection managers for processing and assessment purposes.
• Assist partnering organizations with community outreach efforts to ensure maximum visibility.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

1. Bachelor’s degree in public administration, business administration, or a related field from an accredited college or university
2. One year of experience in business analysis or operations related to the essential functions listed above.

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Technical

• Knowledge of or ability to learn governmental procedures and processes for contract and related budget administration.
• Knowledge of mathematical statistics.
• Ability to read, analyze, and interpret technical, financial, and governmental documents.
• Proficiency in computer skills, including use of internal electronic files and databases, reporting tools and the Microsoft Office suite.
• Ability to use Microsoft excel to create reports, formulas, and analyze data.
• Ability to learn and apply library policies and procedures.
• Ability to analyze reports and other job-related documents.

Communication/Interpersonal

• Verbal communication skills to express oneself clearly in interactions with others and positively represent the department in multiple formats, including one-on-one and in presentations.
• Written communication skills; ability to produce clear and concise reports, data analysis, letters, and memos.
• Ability to work cooperatively, effectively, and fairly with coworkers and residents whose backgrounds may differ from one’s own.
• Ability to demonstrate concern for satisfying external and internal customers; ability to exercise tact and diplomacy.
• Ability to promote teamwork and desire to work cooperatively with others on a team.
• Ability to gain others’ support for ideas, proposals, projects, and solutions.

Judgment/Organizational/Analytical

• Ability to independently prioritize responsibilities, organize assignments, and manage time to complete tasks, based on organizational goals.
• Ability to set challenging goals, focus effort on the goals, and meet or exceed them.
• Ability to recognize trends and changes.
• Skill in identifying information needed to clarify a situation, seeking the information from appropriate sources and using skillful questioning to draw out the information from others.
• Ability to approach a problem by using a logical, systematic, sequential approach.
• Ability to use sound judgment when making decisions.
• Honesty and integrity and the ability to protect the confidentiality of job-related information.
• Ability to be professional at all times.
• High degree of initiative and dedication to improvement of processes.
• Ability to handle emergencies with a calm and thoughtful approach.

Leading Workflow and Processes

• Knowledge of principles and best practices relative to leading the work of others.
• Skill in coaching, counseling, and mentoring.
• Ability to assign work, assess performance, and make hiring recommendations.
• Ability to foster an environment of inclusion where in all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

The current salary range (Pay Range 2JX) is $71,341-$90,796 annually, and the resident incentive salary range for City of Milwaukee residents is $73,482-$93,520. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions; a written or performance test; a structured interview; or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the application deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• Applications and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202.

EEO Code = 208

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.