EMERGENCY COMMUNICATIONS DIRECTOR
Recruitment #2310-5088-001
List Type | Exempt |
---|---|
Requesting Department | DEPARTMENT OF EMERGENCY COMMUNICATIONS |
Open Date | 10/10/2023 4:00:00 PM |
Filing Deadline | 1/2/2024 11:59:00 PM |
HR Analyst | Molly Kuether-Steele |
Introduction
*NEW SALARY starting at $138,193 and $142,338 for City Residents*
THIS POSITION IS EXEMPT FROM CIVIL SERVICE -
Appointment and continued employment are at the pleasure of the Fire and Police Commission.
Purpose
Under the supervision of the Fire and Police Commission, the
Emergency Communications Director serves as head of the Department of Emergency
Communications and oversees the day-to-day operations of the 911 emergency
communications center, including all
aspects of emergency communications, from handling citizens’ 911 calls for
service to communications between first responders. The major areas of
responsibility include: PSAP and radio governance, personnel oversight, fiscal
operations and planning, and communications systems operations. The Emergency Communication Director is also
responsible for communicating with the Fire and Police Commission, and its
associated committees, and the Common Council, and its associated committees.
Essential Functions
- Chairs governance
committees in developing policies and procedures to provide the best
possible service to callers while maintaining efficient PSAP operations
and ensuring the safety of first responders. Ensures that the policies and
procedures are fully documented and available, and that all personnel are
adequately trained in them.
- Oversees the management of
PSAP operations, ensuring that supervision is in place and that adequate
staffing is maintained at all times.
- Develops short and
long-term goals and objectives for the Division and a strategic plan to
accomplish those goals; evaluates Division performance and achievements;
reviews and/or develops reports regarding Division operations; and
monitors compliance with established standards, policies, and procedures.
- Prepares and manages the
annual operating budget for the Division; monitors and approves
expenditures. When needed, applies for and administers grants and Capital
funds for improvement projects.
- Plans for equipment and
system replacement by staying abreast of new and emerging technologies,
researching industry standards and best practices, and evaluating
appropriateness for existing PSAP environment.
- Creates a professional and
effective work environment that can adapt positively to change; oversees
all personnel related tasks including recruitment, hiring, retention,
commendation, discipline, and termination; oversees the development and
implementation of training and evaluates its effectiveness.
- Works to achieve and
maintain PSAP accreditation in Fire, Police and EMS dispatch; fosters an
environment of continuous improvement and education.
- Leads the investigation
into citizen complaints, recommending policy and procedural changes if
needed and, when necessary, mandating remedial training and/or discipline.
- Maintains a working
relationship with other City departments, outside PSAP managers, community
groups, and business partners; and participates in professional,
industry-related conferences, seminars, and workgroups.
- Develops, implements and
maintains the Division’s Emergency Continuity of Operations Plan (COOP).
Reasonable accommodations requested by
qualified individuals with disabilities will be made in accordance with the
Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with
Disabilities Act Amendments Act (ADAAA) of 2008.
Conditions of Employment
- Ability to work in variable environmental conditions and locations.
- Must be willing to work an extended schedule for successive days (i.e., 10-12-hour workdays) on occasion as well as evenings and weekends to meet departmental needs.
Minimum Requirements
MINIMUM QUALIFICATIONS:
- Five years of professional PSAP experience with at least three (3) years in a PSAP leadership, management, supervisory, or other similar role.
- Associate’s Degree in Business or Public Administration, Communications, Criminal Justice or related field.
DESIRED QUALIFICATIONS:
- Bachelor’s Degree or higher in Criminal Justice, Public Administration, Communications or related field.
- Experience managing a PSAP consolidation process to successful conclusion.
- Professional Accreditation such as the Center Manager Certification Program or Commission on Accreditation for Law Enforcement Agencies Public Safety Communications Manager certification; and certification in any dispatch protocols for Fire, Police or Emergency Management Services.
Equivalent combinations of
education and experience that provide the applicant with the knowledge, skills,
and abilities required to perform the job will be considered.
Knowledge, Skills, Abilities & Other Characteristics
The Emergency Communications Director must demonstrate the following knowledge, skills and abilities:
- Understands and has the ability to implement the governance framework needed for a multi-agency Public Safety Answering Point (PSAP).·
- Ability to identify and prioritize the common goals of disparate organizations and unite them in achieving those goals.
- Ability to drive the development and implementation of policies and procedures necessary for the efficient operation of the PSAP.
- Experienced and adept at mediation and conflict resolution.
- Must be a demonstrated leader who understands their role in guiding and developing employees in a team environment through respectful dialog; has knowledge of the principles of labor relations.
- Has a contemporary working knowledge of Police and Fire emergency dispatch services.
- Has a high level of understanding of the Criminal Justice Information Services (CJIS) Security Policy and Uniform Crime Reporting (UCR). Must have knowledge and understanding of the National Fire Protection Administration (NFPA) 1221 and 1061 standards, National Fire Incident Reporting System (NFIRS), as well as FCC regulations and State 911 guidelines as they relate to PSAP operations.
- Understands budget and accounting principles and able to use sound judgment to prioritize and allocate resources in the best interests of the call center.
- Has a thorough understanding of digital trunked radio systems and an understanding of the P-25 Project.
- Understands the principles of project management, from the initial requirements gathering through implementations and system acceptance.
- Demonstrates excellence in written and oral communications; has the ability to gather pertinent facts, make thorough analysis to arrive at sound conclusions and document the process with clearly organized thoughts in written form.
- Understands the principles of customer service and public relations in governmental settings.
- Is able to manage projects and resources, prioritize tasks and meet deadlines.
Current Salary
SALARY AND BENEFITS
The current salary range for the position is in Range 1OX is $115,161 - $161,221.00 annually, and the resident incentive salary range of $118,615.90 - $166,057.32 for City of Milwaukee residents.
The recruitment rate is $138,193 and the resident incentive rate is $142,338.56
Appointment above the minimum
is possible based upon level of experience and other qualifications and is
subject to approval.
The City of Milwaukee provides
a comprehensive benefit program which includes:
- Defined Benefit Pension
Plan
- 457 Deferred Compensation
Plan
- Health and Dental
Insurance
- Paid Parental Leave
- Comprehensive Wellness
Program
- Onsite Clinic Services
- Onsite Employee Assistance
Program
- Alternative Work Schedules
- Long Term Disability
Insurance
- Group Life Insurance
- Tuition Benefits
- Paid Vacation
- 12 Paid Holidays
- Paid Sick Leave and other
paid leaves
- Flexible Spending
Arrangement
- Commuter Value Pass
For full details of the benefits offered by
the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits
Selection Process
SELECTION PROCESS:
- Screening for this position will be based on an evaluation of each applicant’s education, experience, and professional accomplishments, which should be detailed in a cover letter and resume. The most qualified candidate or candidates will participate in an interview process, which may include community engagement sessions.
- Anticipated desired start date: March 2024.
- Please send the cover letter, resume, and college transcripts via email to naogeh@milwaukee.gov by Tuesday, January 2, 2024.
- Please indicate “Emergency Communications Director” in the subject line.
- Questions relative to the selection process may be directed to Executive Director, Leon W. Todd, III by calling (414) 286-5054.
Additional Information
APPLICATION INSTRUCTIONS
- Applications and further information may be accessed by visiting www.jobaps.com/MIL.
- If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
- The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.