the western shore of Lake Michigan, Milwaukee is an urban hub bursting with
energy. Milwaukee provides a casual sophistication – big city appeal without
the big-city hassles. We are accessible and affordable, and our residents are
welcoming. Milwaukee has evolved through the years, bringing together its
unsurpassed charm with a breathtaking Art Museum, top-flight arts and cultural
attractions, professional sports, lakefront festivals, recreational
opportunities and great restaurants.
City of Milwaukee is proud to employ a diverse workforce that is committed to
providing exemplary service to the City’s residents. If you have a passion for
being a part of an inclusive team of public servants, please consider the
Help Desk Specialist IIs may be
assigned to 1st, 2nd, or 3rd shift, depending upon the needs of the
The Help Desk Specialist II is part of a team that provides
24/7/365 help desk coverage by logging, tracking, and resolving information
technology issues for MPD users.
track, and resolve requests for technology assistance received by the help
detailed problem-solving and application support.
vendor application for relevant information related to problem resolution and
proper escalation of trouble calls to maintenance providers and internal MPD
routine PC hardware set-up, repair, and maintenance.
the Internet to research and apply software trouble fixes, updates, and new
and work closely with MPD network system users regarding follow-up on trouble
calls, issues, and concerns.
to various sites throughout the City to troubleshoot issues that cannot be
resolved over the phone or remote connection.
electronic communications, such as email.
and coordinate system documentation.
assist, test, and develop online user help procedures.
analytical, training, and informational reports for MPD users and Information
Technology Division management staff.
We welcome qualified
individuals with disabilities who are interested in employment and will make
reasonable accommodations during the hiring process in accordance with the
Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with
Disabilities Act Amendments Act (ADAAA) of 2008.
Conditions of Employment
Help Desk coverage is provided 24/7/365; therefore, Help Desk Specialist IIs
may be assigned to 1st, 2nd, or 3rd shift, depending upon the needs of the
Desk Specialist IIs must be able to do the following:
- Work beyond regular work hours occasionally, including evenings,
weekends, and holidays, to meet the needs of the MPD.
- Perform medium physical work, including moving computer equipment
weighing up to 50 pounds with assistance as wells as exerting up to 20 pounds
of force frequently and up to 10 pounds of force constantly to move objects.
- Use a computer for several hours at a time.
- Travel to various sites throughout the City as departmental needs
NOTE: The selected candidate must pass a Milwaukee Police
Department background investigation before hire.
degree in computer science or a closely related field from an accredited
college or technical school.
year of experience performing extensive technical computer work, interacting
with computer users, diagnosing and solving user problems, and/or performing
duties related to the essential functions listed above.
driver’s license at time of appointment and throughout employment.
combinations of education and experience may also be considered.
Please do not attach your academic transcripts to your employment application.
The hiring department will verify candidates’ education as part of the
background screening process prior to extending a job offer.
Knowledge, Skills, Abilities & Other Characteristics
of and proficiency using computer applications, such as word processing,
spreadsheet, presentation, and database software as well as Internet search
of and ability to provide desktop support for Microsoft operating systems and
of help desk support techniques, such as installing and configuring printers
and pinging computers and equipment to check for network connections.
of Internet Protocol (IP) address setup and identification processes.
in using Windows XP/7/10 platforms.
in analyzing and solving computer problems.
to research topics relating to help desk support using the Internet and written
to read and interpret job-related documents and follow technical
COMMUNICATION AND INTERPERSONAL
communications skills to prepare clear procedures, reports, and correspondence.
service and verbal communication skills essential to providing clear, patient,
and professional assistance to non-technical end-users.
to work cooperatively in a team-oriented, collaborative environment with people
whose backgrounds may differ from one’s own.
in organizing, prioritizing, and accomplishing work within assignment
to work well independently.
integrity, and the ability to safeguard City resources.
to maintain confidentiality.
The current salary range (Pay Range 3IN) is $46,831-$53,824
annually, and the resident incentive salary range for City of Milwaukee
residents is $48,236-$55,438 annually. Appointment above the minimum is possible based upon level
of experience and other qualifications and is subject to approval.
The City of Milwaukee provides a comprehensive benefit program
that includes the following:
Benefit Pension Plan
Deferred Compensation Plan
and Dental Insurance
Employee Assistance Program
Term Disability Insurance
Sick Leave and other paid leaves
For full details of the benefits offered by the City of Milwaukee,
please visit http://city.milwaukee.gov/Benefits.
SELECTION PROCESS will
be job related and will consist of one or more of the following: education and
experience evaluation; written, oral, or performance tests, or other assessment
methods. The Department of Employee Relations reserves the right to call only
the most qualified candidates to oral and performance examinations. Oral
examinations may include written exercises. Selection process component weights
will be determined by further analysis of the job.
FILING DATE -
The examination will be held as soon as practical after the deadline listed
above. Receipt of applications may be discontinued at any time after this date
without prior notice. However, recruitment may continue until the needs of the
City have been met. Qualified applicants will be notified of the date, time,
and place of the examination. Unless otherwise required by law, the City of
Milwaukee will not provide alternative test administration. The applicant is
responsible for attending all phases of the job selection process at the time
and place designated by the City of Milwaukee.
and further information may be accessed by visiting, http://city.milwaukee.gov/jobs.
you would like assistance completing an application, please contact the
Department of Employee Relations at (414) 286-3751
Department of Employee Relations is located at City Hall, 200 E. Wells St.,
Room 706, Milwaukee, WI 53202.
EEO Code =
The City of
Milwaukee values and encourages diversity and is an equal opportunity employer.