COMMUNITY OUTREACH COORDINATOR

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Community Outreach Coordinator works with stakeholders to address and resolve critical issues related to the Fire and Police Commission’s work, including ensuring the quality and effectiveness of the citizen complaint process, fostering opportunities for positive and collaborative interaction between the community and the public safety departments, and facilitating matters related to the Collins Settlement Agreement.

Public Relations        

• Disseminate information to the news media and to the public, using social media and the City of Milwaukee’s E Notify system.         
• Manage media and public affairs communications, including crisis communications and reputation management; maintain positive, cooperative working relationships with media representatives and community organizations.         
• Coordinate and develop responses to external requests for information.         
• Write press releases, newsletters, speeches, brochures, flyers, reports, and promotional materials.        
• Identify and develop educational methods and materials appropriate for a specific problem, target population, and citywide footprint.
• Participate in training related to public relations, media, marketing, and communications. Stay apprised of trends and development in the field by reading and conducting research.

Community Engagement and Partnerships         

• Plan and coordinate the timely development of programs and services designed to foster and improve education, public involvement, and media and community relations relative to the Fire and Police Commission and public safety departments.
• Build and maintain relationships with community members and organizations to support community-led projects and team efforts.         
• Examine and evaluate existing policies and programs relevant to the specific problem being addressed; make formal recommendations for improvement and advocate for change, working in concert with community stakeholders.         
• Provide support for recruitment efforts for positions in the protective service.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

1. Bachelor’s degree in public relations, community relations, communications, criminal justice, public administration or a closely related field from an accredited college or university.       
2. Two years of experience conducting community outreach and public relations functions at a professional level.       
3. Valid driver’s license at time of appointment and throughout employment and the availability of a properly insured vehicle for use on the job (automobile allowance provided).

Equivalent combinations of education and experience may be considered.

Notice: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Bilingual in Spanish.

Technical

• Knowledge of media resources for community action and service programs.
• Knowledge of promotion, advertising, and marketing methods.
• Ability to coordinate initiatives designed to promote the FPC and services to the community.
• Ability to learn, understand, and explain the FPC’s policies, rules, and regulations, and the rules and regulations of the public safety departments.
• Skill in working with the news media to ensure accuracy of information disseminated.
• Skill in developing and implementing public participation and communication programs.
• Computer skills to use the Microsoft Office Suite efficiently.  

Organizational and Critical Thinking        

• Ability to organize assignments and manage time to complete tasks based on departmental deadlines.         
• Ability to analyze a variety of complex problems with emphasis on those related to community relations, political and social processes, and community needs.         
• Ability to employ innovative approaches to problem solving and resolving critical issues.        
• Ability to think critically and analytically.

Communication and Interpersonal         

• Ability to organize and coordinate individuals and groups, including volunteers and community-based organizations.         
• Ability to successfully establish and maintain harmonious and effective working relationships with diverse, multi-cultural community groups and individuals.         
• Strong listening and customer service skills.         
• Ability to respond to inquiries with tact, diplomacy, and discretion.         
• Ability to write publication-ready letters, memoranda, reports, and public education information using clear, concise, and grammatically correct language.        
• Excellent verbal communication skills to share information professionally, effectively, and efficiently with diverse internal and external customers.

Judgment/Responsibility  

• Ability to exercise sound judgment.        
• Ability to exhibit a professional and civic-minded approach at all times.         
• Ability to maintain a calm and professional demeanor when faced with sensitive topics.         
• Ability to work both independently and in a team environment.        
• Commitment to serve the public honestly and with sensitivity.        
• Ability to maintain confidentiality.

The current salary range (2HX) is $57,081 - $79,909 annually, and the resident incentive salary range for City of Milwaukee residents is $58,794 - $82,306 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.   

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information can be accessed by visiting www.jobaps.com/MIL.        
• Applications and transcripts should be submitted no later than the deadline listed above.         
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.