PERMIT AND DEVELOPMENT CENTER MANAGER

* This position is exempt from Civil Service and serves at the pleasure of the Commissioner-Department of Neighborhood Services. *

 Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big-city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with a breathtaking art museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

Under direction of the Neighborhood Services Operations Director, the Permit and Development Center Manager directs all administrative and operational functions associated with the City of Milwaukee’s plan review and permit process, including business planning, process improvement, and performance measurement.

• Plan, develop, evaluate, and monitor all technical and administrative policies and procedures of the Department of Neighborhood Services (DNS) Development Center, including the implementation and achievement of goals and objectives, staff supervision, and budgetary activities.
• Organize, direct, and supervise plan review, interpretation and application of zoning and building codes, new business development, redevelopment, and permit and approval requirements.
• Monitor and manage workflow in the DNS Development Center and the workload of plan review staff; make operational changes in response to changes in volume.
• Working under the direction of the Neighborhood Services Operations Director, make strategic decisions to help the department operate more efficiently. Analyze current or potential departmental operations and recommend appropriate courses of action.
• Develop, implement, and maintain customer service processes, communication, and procedures.
• Directly supervise the work of the work of the Operations Manager-Development Center who manages the Plan Examiners and Specialists.
• Directly supervises the work of the Permit Desk Supervisor who manages the Permit Technician, Program and Office Assistants.
• Assist the Operations Manager-Development Center with strategic decisions, management, implementation, and modification of the Land Management System (LMS), ensuring timely and quality activities for the benefit of the section, division, department, City, and community.
• Represent DNS regarding issues related to flood plain management, review, and permitting.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Bachelor’s degree in urban planning, architecture, engineering, public administration or a related field from an accredited college or university.
• Five years of experience in public administration and/or project management in one or more of the following areas: architecture, engineering, construction, urban planning, plan examination, zoning administration, or economic development, including one year in a supervisory capacity.
• State of Wisconsin Department of Safety and Professional Services (DSPS) Commercial Building Inspector, UDC Construction Inspector, and UDC HVAC Inspector Certifications within one year of appointment.
• Valid Wisconsin Driver's License at the time of appointment and throughout employment.

Equivalent combinations of education and experience may also be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Technical

• Knowledge of the principles and practices of public administration.
• Knowledge of applicable building and life safety codes, construction methods, materials, and construction documents.
• Extensive knowledge of building engineering principles and methods and the document review process.
• Knowledge of mathematics and geometry used in building design and construction.
• Ability to make accurate calculations and to understand budgets and financial reports.
• Proficiency using standard and proprietary computer applications.
• Ability to read and understand documents such as laws, policies, and technical publications. 

Leadership

• Ability to effectively direct the activities of staff.
• Ability to facilitate and promote individual staff accomplishments toward organizational objectives, including shared responsibility, teamwork, and acceptance of change.

Interpersonal and Communication

• Ability to establish and maintain effective working relationships with coworkers, elected officials, representatives of City departments, local developers, builders, contractors, and the public.
• Verbal communication and presentation skills to clearly communicate information and ideas.
• Written communications skills to craft policies and procedures, reports, and correspondence.

Critical Thinking and Professionalism

• Skill in short-term and long-term strategic planning.
• Organizational skills and the ability to work effectively under pressure while handling multiple tasks.
• Skill in analyzing and interpreting data and other information to reach conclusions and make decisions.
• Ability to apply general rules to specific problems to produce answers that are logical and effective.
• Honesty, integrity, ability to maintain confidentiality, and responsible stewardship of City resources.

The current salary range (Pay Range 2JX) is $97,711-$109,938 annually and the current resident incentive salary range for City of Milwaukee residents is $100,642-$113,236 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

** Effective Pay Period 25 (November 26th), the new salary range (Pay Range 1OX) will be $150,329-$161,221 annually, and the resident incentive salary range for City of Milwaukee residents will be $154,839-$166,058 annually.

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

Screening for this position will be based on an evaluation of each applicant’s education, experience, and professional accomplishments, which should be detailed in a cover letter and resume.

• Please send a cover letter and resume via email to sburne@milwaukee.gov by: 11:59 p.m. on Friday, December 15, 2023.
• Indicate “Permit and Development Center Manager” in the email message subject line.
• Inquiries regarding the selection process may be directed to Sha’Nese Burnell by calling 414.286.2563 or via email at sburne@milwaukee.gov.
• The City of Milwaukee reserves the right to invite only the most qualified applicants to participate in the selection process. 

INITIAL FILING DATE: The selection process will be conducted as soon as practical after the deadline listed above. Receipt of application materials may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. The applicant is responsible for attending all phases of the selection process at the time and place designated by the City of Milwaukee.

EEO Code 101

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.