Recruitment #2402-0488DC-002


Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.


The Program Assistant I provides administrative support to the executive team of the Fire and Police Commission (FPC), including performing payroll duties and monitoring the Milwaukee Police Department (MPD), Milwaukee Fire Department (MFD) and Department of Emergency Communications (DEC) payroll transactions.

Essential Functions

Payroll Duties

  • Serve as the FPC payroll clerk by processing, monitoring, and reconciling the department’s payroll entries.
  • Monitor payroll and/or personnel transactions of the MPD, MFD and DEC. 

Office Administration

  • Type and file correspondence, forms, and reports.
  • Copy, redact, and scan documents.
  • Collect and distribute incoming and outgoing mail.
  • Perform record request searches. Assist with record retention duties for the department.
  • Serve as a backup for the Program Assistant I assigned to attend meetings, prepare follow-up correspondence, and maintain records for FPC and committee meetings; operate electronic meeting software during meetings.
  • Serve as a backup for the Administrative Support Specialist.

Customer Service

  • Greet and assist walk-in customers.
  • Answer incoming phone calls to the FPC and respond or route accordingly.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Conditions of Employment

  • The Program Assistant I may be required to work at least two evenings per week and travel to meetings occasionally held in the community, consistent with the Commission’s meeting schedule.
  • Exert up to 10 pounds of force occasionally to lift and move objects.

Minimum Requirements

  1. Four years of progressively responsible experience performing administrative work closely related to the duties described above.

Equivalent combination of education and experience may be considered

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Desirable Qualifications

  • Experience performing personnel and/or payroll related duties.

Knowledge, Skills, Abilities & Other Characteristics


  • Ability to learn and conduct record searches.
  • Proficiency with Microsoft Office, including word processing and spreadsheet software.
  • Ability to learn and perform payroll and personnel related transactions in a timely and accurate manner.
  • Ability to maintain complete and accurate records.
  • Knowledge of proper English language conventions (e.g., spelling, grammar, and punctuation) to write and edit correspondence.
  • Accurate keyboarding and data entry skills.
  • Ability to read, understand, and process work-related documents, such as bills, correspondence, forms, and reports.

Communication and Interpersonal

  • Verbal communication skills to communicate effectively with others, both in person and over the phone.
  • Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.
  • Knowledge of the principles and practices of providing effective customer service.
  • Ability to establish and maintain positive relationships with supervisors, coworkers, elected officials, and the public to meet organizational goals and objectives.
  • Ability to understand and follow instructions, both written and verbal.
  • Written communication skills, including the ability to accurately record information and prepare correspondence.
  • Ability to work well in a team environment.

Judgment and Professionalism

  • Ability to organize assignments and management time to complete tasks.
  • Ability to keep detailed and accurate records.
  • Integrity and the ability to maintain complete confidentiality.
  • Attention to detail.
  • Ability to work with sensitive information.
  • Ability to identify opportunities for process improvement.
  • Ability to approach problem in a logical manner and develop and implement solutions.

Current Salary

Subject to Common Council and Mayoral approval, the salary range (Pay Range 5GN) is $53,351-$66,689 annually, and the resident incentive salary for City of Milwaukee residents is $54,952-$68,690 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.


The City of Milwaukee provides a comprehensive benefit program which includes:

  • Defined Benefit Pension Plan
  • 457 Deferred Compensation Plan
  • Health and Dental Insurance
  • Paid Parental Leave
  • Comprehensive Wellness Program
  • Onsite Clinic Services
  • Onsite Employee Assistance Program
  • Alternative Work Schedules
  • Long Term Disability Insurance
  • Group Life Insurance
  • Tuition Benefits
  • Paid Vacation
  • 12 Paid Holidays
  • Paid Sick Leave and other paid leaves 
  • Flexible Spending Arrangements
  • Commuter Value Pass    

For full details of the benefits offered by the City of Milwaukee, please visit:

Selection Process

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide an alternate selection process dates or times. The applicant is responsible for attending all phases of the selection process at the time and place designated by the City of Milwaukee. 

Additional Information

  • APPLICATIONS and further information can be accessed by visiting
  • If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or
  • The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.


EEO 501

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.