TOW LOT ATTENDANT

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The City of Milwaukee is dedicated to delivering excellent municipal services for our community. The City of Milwaukee tows approximately 25,000 vehicles annually, keeping Milwaukee residents and visitors safe by removing vehicles that are traffic hazards or have been parked incorrectly on public roadways or parking areas. The City’s Towing staff is committed to providing pleasant, efficient customer service.

The Tow Lot Attendant provides customer service and associated data entry for the intake and release of towed vehicles and shares responsibility for quality control, inventory, and evaluation for all vehicles towed.

Vehicle Processing and Release

·       Document, identify, and verify vehicle information to ensure that the record contains correct data for inventory and quality control.

·       Obtain or verify vehicle ownership, lien holder, or other information for notification purposes.

·       Validate information and coordinate record corrections with the Parking information Desk (PID) and the Milwaukee Police Department (MPD) to ensure accuracy.

·       Evaluate vehicles for value, damage, make, model, and other information.

·       Determine future dispositions based on applicable state statutes and vehicle market value.

·       Use and create database queries to locate vehicles, establish/create dispositions, identify entry errors or questionable dispositions, and evaluate data to determine ownership or inconsistencies in ownership or vehicle data.

·       Coordinate vehicle releases to ensure that all customers are served in a timely and orderly manner.

·       Assess and document the condition of all vehicles at time of release.

·       Ensure that the correct vehicle is released to the authorized agent or is recycled or sold based on legal timeframes.

·       Determine and report the status of all vehicles to the MPD.

·       Complete Department of Motor Vehicles (DMV) and other vehicle forms using spreadsheets and databases.

·       Utilize technology, including handheld devices and printers, in order to inventory vehicles and produce vehicle identification labels.

Lot Maintenance

·       Perform Tow Lot maintenance, including snow removal by truck, shovel, or snow blower; salting; and cleaning, such as sweeping and loading car parts into a truck bed.

·       Use tow truck, skid steer loader, and end loader for various operations within the Tow Lot.

·       Maintain existing equipment and supply inventory.

Customer Service

·       Answer inquiries from customers, tow drivers, MPD, and others regarding vehicle status.

·       Respond to electronic or written information requests.

·       Request services from other City departments.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Tow Lot Attendant must be willing and able to do the following:

·       Drive various types of passenger vehicles, including both automatic and manual transmission.

·       Use hand tools, such as screwdrivers, pliers, wrenches, lockout kits, and hammers, in order to remove license plates, open car doors, and perform vehicle adjustment to enable vehicles to be driven off the lot.

·       Be available to work any shift and to rotate shifts when needed.

·       Be available to work extended hours.

·       Work outdoors in all kinds of weather conditions.

·       Perform medium physical work, including climbing, kneeling, crawling, crouching, standing, walking, reaching, and making repetitive motions.

·       Lift and move objects weighing 50 lbs. or more occasionally, up to 20 lbs. frequently, and up to 10 lbs. consistently.

·       Pass a comprehensive background check.

The preplacement medical requirements for this position include the following:

·       Physical Exam with 50 lb. lift test

·       Audiogram

·       Vision Test

·       Drug test

1. One year of customer service, inventory, and/or automotive support experience that included performing data entry.
2. Valid driver's license at time of appointment and throughout employment.

·       Familiarity with database queries and reports.

·       Professional automotive customer service experience or mechanical experience.

·       Vehicle inventory and evaluation experience.

·       Ability to drive a manual transmission vehicle.

·       Ability to understand and fluently speak, read, and write in Spanish.

Technical

·       Ability to read, interpret, and apply work-related documents, such as statutes, ordinances, and policies.

·       Keyboarding skills and computer knowledge, including ability to use Microsoft Office, i.e., Word, Excel, Access, and Outlook.

·       Ability to accurately and efficiently enter data and perform transactions.

·       Ability to learn job-related databases and enterprise software.

·       Ability to effectively use equipment such as handheld devices and printers in order to enter, query, and manipulate data and to provide associated documentation.

·       Ability to drive and operate towing vehicles and equipment.

·       Ability to learn automobile service practices related to parts and sales.

·       Ability to perform maintenance tasks, such as snow and ice management and cleaning.

Communication, Customer Focus, and Interpersonal

·       Ability to communicate ideas verbally in an effective manner so others can understand.

·       Ability to clearly communicate ideas and information in writing.

·       Customer focus and a dedication to exceptional service delivery.

·       Ability to interact with customers in a courteous, tactful, and concerned manner.

·       Active listening skills and patience.

·       Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.

Professionalism

·       Ability to remain calm when working in stressful and often emotionally charged situations.

·       Situational awareness and ability to perform work in a safe manner.

·       Ability to work independently on various shifts for extended hours.

·       Honesty and responsible stewardship of City of Milwaukee resources.

The current starting salary (Pay Range 8BN) is $47,105, and the resident incentive starting salary for City of Milwaukee residents is $48,518.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

· Defined Benefit Pension Plan

· 457 Deferred Compensation Plan

· Health and Dental Insurance

· Paid Parental Leave

· Comprehensive Wellness Program

· Onsite Clinic Services

· Onsite Employee Assistance Program

· Alternative Work Schedules

· Long Term Disability Insurance

· Group Life Insurance

· Tuition Benefits

· Paid Vacation

· 12 Paid Holidays

· Paid Sick Leave and other paid leaves

· Flexible Spending Arrangement

· Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• Applications can be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO = 805

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.