IT PROJECT COORDINATOR

Under the direction of the Systems Integration Manager, the IT Project Coordinator manages and coordinates resources for hardware and software integration, development, and upgrade projects.

Project Requirements, Scope, and Objectives

• Gather and document operational and technical requirements for new and replacement systems by working with end-users and other stakeholders and researching new and emerging technologies that may improve operational efficiencies.
• Collaborate with City staff to identify and define project requirements, scope, and objectives.
• Serve as the point of contact to communicate project status to participants, and provide support to staff throughout implementation.
• Ensure that user departments’ needs are met as the project evolves.

Project Coordination

• Coordinate project activities, resources, equipment and information, including preparation of project proposals, timeframes, schedule, and budget.
• Develop bid and request for proposal (RFP) documents.
• Monitor, track, and document project progress, and handle issues that arise.
• Use project management tools to monitor working hours, budget, plans, and money spent.
• Assist the Systems Integration Manager with assigning tasks, directing work activities, monitoring progress, and reviewing results of work of the project team members.

Documentation, Reporting, and Training

• Document new systems and features.
• Work with users to create and maintain comprehensive project documentation, plans, and reports.
• Prepare reports for departmental managers concerning deliverables and project status.
• Develop training materials, and assist with training system users.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Occasional evening and weekend work may be required to troubleshoot issues and to meet the department’s data and training needs.

1. Bachelor’s degree in information technology, computer science, business administration, or a related field from an accredited college or university.
2. Two years of professional-level experience performing functions including information technology (IT) project management, systems configuration, and process mapping for large-scale applications.
3. Valid driver’s license at the time of appointment and throughout employment.

Equivalent combinations of education and experience may also be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Experience using office productivity and project management tools.

Technical

• Knowledge of the principles and best practices of IT project management, systems configuration, and process mapping.
• Proficiency using Microsoft Office productivity tools and the Microsoft Office Suite.
• Knowledge of project management applications and project management, systems analysis, and coordination skills.
• Ability to read and interpret job-related technical documents, policies, and procedures.
• Knowledge of mathematics as well as an understanding of purchasing and budget processes.
• Ability to monitor staff work activities, assign duties, outline work methods, direct work in progress, and check or inspect completed work.

Communication and Interpersonal

• Written communication skills and the ability to produce clear and concise memos, reports, project documentation, job aids, and training materials.
• Verbal communication, presentation, and training skills so as to provide end-user support and training in easily-understood terms.
• Interpersonal skills to be able to work effectively and cooperatively across functional levels within civil service with people whose backgrounds may differ from one’s own.
• Customer service skills to be able to professionally assist internal and external customers.
• Skill in interviewing end-users for insight into functionality, interfaces, problems, and usability issues.

Problem-Solving and Judgment

• Analytical skills and familiarity with process-driven problem-solving methods to be able to address software issues and ensure consistent functionality.
• Attention to detail and the ability to resolve errors or omissions in work in progress.
• Ability to conduct research regarding software-related issues and products.
• Planning and organizational skills in order to complete assignments in a timely manner.
• Ability to work in a fast-paced environment and adapt to changing protocols and shifting priorities.
• Ability to work well both independently and within a team.

The current starting salary (Pay Range 2JX) is $72,768-$92,612 annually, and the resident incentive starting salary for City of Milwaukee residents is $74,951-$95,390 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

BENEFITS: 

The City of Milwaukee provides a comprehensive benefit program which includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting http://city.milwaukee.gov/jobs.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202.