ASSESSMENT SERVICES ASSISTANT 1

Administrative

• Process ownership changes while preserving chain of title by reviewing legal descriptions on property deeds and transfer returns.
• Perform special projects and tasks, including processing real property exemption data and applications, entering status changes, and updating records for properties with In Rem foreclosures and City sales.
• Cross train with other administrative support staff to meet the needs of the department during staffing vacancies.
• Record address changes as required by taxpayers or as requested by Assessor's staff.
• Proofread written materials to ensure accuracy and correct grammar, punctuation, vocabulary, and spelling.
• Perform clerical duties such as filing and distributing departmental mail.

Customer Focus

• Provide prompt, courteous, and customer-focused service, information, and assistance to departmental employees, other city departments, other agencies, and the public.
• Respond to inquiries from property owners in person, over the phone, and by email.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

1. One year of experience performing office support duties related to the essential functions, such as serving customers, using computers to enter data and prepare documents, and organizing files.

 Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Ability to provide interpretation for Spanish speaking clients.

Technical

• Knowledge of office procedures, systems, terminology, and equipment.
• Ability to read and understand work-related documents such as policies and procedures.
• Ability to follow instructions given by supervisors.
• Knowledge of standard software applications to create documents, use spreadsheets, and generate reports.
• Ability to learn specialized computer applications to query databases and perform other job-related transactions.
• Ability to perform accurate data entry.
• Ability to perform basic mathematical calculations.

Communication, Customer Service, and Interpersonal

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of English writing mechanics and the ability to proofread documents and reports for correct spelling and grammar.
• Verbal communication skills to be able to convey information clearly and effectively to customers and coworkers.
• Ability to handle difficult and stressful situations with composure.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.

Judgment and Organization

• Ability to organize and prioritize work in order to meet multiple deadlines.
• Ability to show initiative and continually improve processes.

The current starting salary (Pay Range 6GN) is $44,909 annually, and the current resident incentive starting salary for City of Milwaukee residents is $46,256 annually.

BENEFITS: 

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The examination will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

APPLICATION INSTRUCTIONS

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.