ASSESSMENT SERVICES CLERK

** THIS POSITION IS OPEN TO CURRENT CITY OF MILWAUKEE EMPLOYEES ONLY **

The Assessment Services Clerk assists the Assessor’s Office by performing difficult and responsible clerical work requiring a command of administrative procedures, automated systems, and departmental policies and procedures. The Assessment Services Clerk ensures accurate data entry and delivers superior customer service while answering all inquiries regarding property and assessment data. The incumbent plays a frontline role in assuring public confidence in the accuracy, productivity, and fairness of the Assessor’s Office.

CUSTOMER SERVICE

• Answer telephones, direct calls, and take messages.
• Provide excellent customer service to internal and external customers by phone and in person, including responding to inquiries and explaining departmental policies and procedures.

ADMINISTRATIVE DUTIES

• Proofread written materials to ensure accuracy and correct grammar, punctuation, vocabulary, and spelling.
• Oversee and participate in the maintenance of established systems for managing paper and electronic data, files, records, and reports.
• Operate a variety of standard office equipment, including copiers, printers, and fax machines.
• Organize and prioritize assigned work to meet deadlines.

DATA AND FILE MANAGEMENT

• Enter, update, and maintain data in various computer databases.
• File documents and create, maintain, update, and organize electronic and hard copy files.

MAIL AND SUPPLIES PROCESSING

• Process incoming and outgoing mail to ensure it reaches the proper recipients.
• Assist with conducting inventory and ordering office supplies.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

1. Regular status as a City of Milwaukee employee, having successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed term position.
2. One year of full-time equivalent experience in an office setting performing administrative support duties closely related to the above functions, including serving customers, using computers to enter data and prepare documents, and organizing files.

Equivalent combinations of education and experience may be considered. 

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

TECHNICAL

• Knowledge of office procedures, systems, terminology, and equipment.
• Ability to read and understand work-related documents such as policies and procedures.
• Ability to follow instructions given by supervisors.
• Knowledge of standard software applications to create documents, use spreadsheets, and generate reports.
• Ability to learn specialized computer applications to query databases and perform other job-related transactions.
• Ability to perform accurate data entry.
• Knowledge of English writing mechanics and the ability to proofread documents and reports.
• Ability to perform basic mathematical calculations.

COMMUNICATION AND INTERPERSONAL

• Written communication skills to prepare correct correspondence and documents.
• Verbal communication skills to convey information clearly and effectively to customers and coworkers.
• Customer service skills, empathy, and tact to serve the public and represent the department positively.
• Ability to work effectively with supervisors and staff.
• Teamwork skills and the ability to work cooperatively and fairly with people whose backgrounds may differ from one’s own.

ORGANIZATIONAL

• Ability to organize and complete work assignments in a timely manner.
• Ability to accurately maintain numerical and alphabetical filing systems.
• Ability to coordinate meetings and manage calendars for supervisors and staff.
• Ability to process mail, manage supplies, and ensure that office equipment is properly maintained.

PROFESSIONALISM

• Ability to show initiative and continually improve processes.
• Ability to remain composed during stressful situations.
• Ability to handle sensitive information carefully.
• Responsible stewardship of City of Milwaukee resources.
• Honesty, integrity, and the ability to maintain confidentiality.

THE CURRENT STARTING SALARY (Pay Range 6DN) is $40,826-$48,991 annually, and the resident incentive salary for City of Milwaukee residents is $42,051-$50,461 annually. Appointment will be made in accordance with the provisions of the salary ordinance.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of related education, experience and accomplishments, an evaluation of written communication, interviews, and/or other assessment methods. The Assessor's Office reserves the right to call only the most qualified candidates to proceed in the selection process. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. The applicant is responsible for attending all phases of the selection process at the time and place designated by the hiring authority.

NOTE: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current City of Milwaukee employees and civilian personnel in MFD and MPD hired through a City Service Commission process who have successfully passed a probationary period for a Civil Service position or who have status as a City of Milwaukee employee in a fixed term position will be considered. Individuals with exempt, provisional, temporary, or emergency appointments are not eligible for transfer.

• APPLICATIONS and further information may be accessed by visiting https://www.jobapscloud.com/MIL.
• Applications should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO 601

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.