COMMUNITY HEALTH ADMINISTRATIVE SPECIALIST 1

Recruitment #2406-7784DC-001

Go Back Apply

Introduction

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City's residents. If you have a passion for being part of an inclusive team of public servants, please consider the following opportunities. 

There are two current Community Health Administrative Specialist 1 vacancies within the Milwaukee Health Department (MHD):

  • Community Health Administrative Specialist 1: Empowering Families of Milwaukee (EFM), Direct Assistance to Dads (DAD) Project, and MHD Central Intake
  • Community Health Administrative Specialist 1: MHD Southside Health Center Programs and MHD Central Intake

Purpose

As part of the Family and Community Health (FCH) Branch, the Community Health Administrative Specialist 1 provides direct support and customer service for various family and community health programs. The FCH Branch facilitates several programs that provide home visiting, health access, nutrition, health education, pre/post-natal and community outreach services which target families impacted by high infant mortality, health, social and economic disparities.

Essential Functions

Community Health Administrative Specialist 1: Empowering Families of Milwaukee (EFM), Direct Assistance to Dads (DAD) Project, and MHD Central Intake

PROGRAM TRACKING

  • Track and complete Prenatal Care Coordination (PNCC) and Child Care Coordination (CCC) billing, including monitoring the Medicaid status of enrolled and PNCC/CCC occurrences; provide home visitors with a monthly status update.

Community Health Administrative Specialist 1: MHD Southside Health Center Programs and MHD Central Intake

PROJECT MANAGEMENT

  • Serve as the point person for community events; document and report event requests for leadership review.

BOTH POSITIONS:

CUSTOMER SERVICE

  • As one of the first customer contacts, greet clients and provide intake services.
  • Answer telephones, direct calls, and take messages, utilizing interpretation services when needed to communicate with individuals with limited English proficiency.
  • Provide excellent customer service to internal and external customers by responding to inquiries and explaining departmental policies and procedures.

ADMINISTRATIVE AND CLERICAL SUPPORT

  • Assist with coordinating virtual and in-person meetings and interviews.
  • Record detailed notes during monthly team meetings.
  • Support management with medical records requests and ensure timely response to requestor.
  • Under the direction of program leadership, prepare and distribute meeting minutes, reports, memos, and other correspondence
  • Provide backup coverage for and train new administrative and support staff.
  • Assist with special projects such as distribution of supplies for families, community event coordination, and FCH employee engagement events. 

DATA ENTRY AND TRACKING

  • Track and facilitate the documentation and distribution of program gift cards and other collaborative incentives and resources.
  • Manage and track home visitation referrals.
  • Support FCH program managers with departmental purchases and financial tracking as assigned.
  • Receive, maintain, and distribute confidential client information following Health Insurance Portability and Accountability Act (HIPAA) guidelines.
  • Enter data into program databases and spreadsheets.
  • Track enrolled and closed clients, ensuring that completed physical charts are filed and stored following MHD and City policies related to record retention.

MAIL AND INVENTORY PROCESSING

  • Receive, sort, and distribute mail and other correspondence.
  • Assist in program-wide mailings, including printing, labeling, and postage.
  • Track, organize, and maintain an inventory of relevant program supplies, forms, and educational materials.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008. 

Conditions of Employment

Both of the Community Health Administrative Specialists must be willing and able to do the following:

  • Safely lift infants and small children onto scales (up to 25 lbs).
  • Report to any of the City of Milwaukee clinic locations as assigned. Assignments may be made on short notice to provide staff coverage during unexpected absences or emergency situations.
  • Work beyond business hours on occasion to meet departmental needs.
  • Must wear industry related personal protective equipment (PPE) such as gloves, facemask, or face shield, as designated by department.
  • Respond to an emergency or broad impact event.

The pre-placement medical requirements for this position include the following:

  • Tuberculosis (TB) test (annually throughout employment)
  • Hepatitis B vaccination
  • COVID-19 vaccination confirmation
  • Measles, Mumps, and Rubella (MMR) vaccination
  • Varicella vaccination

Minimum Requirements

Both Positions

  • Three years of full-time equivalent experience performing administrative support duties closely related to the above functions, including serving customers, using computers to enter data and prepare documents, and organizing files.

Equivalent combinations of education and experience may also be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process before extending any job offers.

Desirable Qualifications

  • Associate degree or higher in business, communications, healthcare, or a related field.
  • Ability to provide interpretation in Spanish, Hmong, or another language.
  • Prior knowledge of public health programs.

Knowledge, Skills, Abilities & Other Characteristics

TECHNICAL

  • Knowledge of best practices for providing administrative support.
  • Knowledge of the principles and practices of providing customer service.
  • Intermediate-level proficiency using standard office software, including word processing, databases, spreadsheets, email, and calendars.
  • Ability to learn and effectively use proprietary software.
  • Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals; ability to calculate proportions and percentages.
  • Ability to interpret work-related documents and carry out instructions.

COMMUNICATION AND INTERPERSONAL

  • Ability to provide excellent customer service to people from all socioeconomic, educational, and cultural backgrounds.
  • Ability to speak clearly, effectively present information, and respond to questions from various stakeholders.
  • Ability to read and write routine reports, professional correspondences, and procedures.
  • Ability to work cooperatively, effectively, and fairly with coworkers and residents whose backgrounds may differ from one’s own.
  • Exemplary cultural sensitivity, including the ability to address implicit biases.

JUDGMENT AND PROFESSIONALISM

  • Ability to work independently and within a team, seeking out supervision and support when needed.
  • Ability to manage emotions and respond appropriately when faced with difficult situations.
  • Ability to solve problems satisfactorily and exercise sound judgment when making decisions.
  • Ability to plan, organize, and prioritize work to achieve objectives within set deadlines.
  • Honesty and integrity,
  • Ability to maintain confidentiality.
  • Ability to serve as an effective steward of City resources.

Current Salary

Both Positions

The current salary range (Pay Range 5IN) is $57,620-$72,025 annually, and the current resident incentive salary range for City of Milwaukee residents is $59,348-$74,186 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval. 

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

  • Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
  • 457 Deferred Compensation Plan
  • Health and Dental Insurance
  • Paid Parental Leave
  • Comprehensive Wellness Program
  • Onsite Clinic Services
  • Onsite Employee Assistance Program
  • Alternative Work Schedules
  • Long Term Disability Insurance
  • Group Life Insurance
  • Tuition Benefits
  • Paid Vacation
  • 12 Paid Holidays
  • Paid Sick Leave and other paid leaves
  • Flexible Spending Arrangement
  • Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit: https://city.milwaukee.gov/der/benefits.

Selection Process

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE – The examination will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

Additional Information

  • APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL.
  • Applications and transcripts should be submitted no later than the deadline listed above.
  • If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
  • The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

Conclusion

EEO 501

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online