PARKING ENFORCEMENT OFFICER

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

Do you enjoy working outdoors in the field, serving the public, and solving problems?

If you have at least one year of experience in customer service, safety, or security, a valid driver’s license, and a good driving record, consider applying for this interesting and rewarding position!

The Parking Enforcement Officer enforces all parking and abandoned vehicle regulations, facilitates vehicle turnover to create access, and provides accurate parking-related information and customer service to the public.

PARKING ENFORCEMENT AND PATROL

• Enforce parking regulations through the identification of illegally parked and abandoned vehicles; provide customer education and coaching, issue citations, relocate vehicles, and initiate towing operations.
• Patrol assigned areas by vehicle or on foot to ensure compliance with existing parking ordinances; create patrol strategies of assigned areas to maximize safety and efficiency using the Global Positioning System (GPS) or other locational systems.
• Enter and retrieve data pertaining to vehicle registration, identification, location, and status using a hand-held computer, cell phone, and related applications, License Plate Recognition System (LPR), two-way radio, and/or laptop.
• Create and maintain complete and accurate records, including digital and handwritten notes and photographs, for all citations, warnings, and vehicle tows and relocations.

CUSTOMER SERVICE AND PARKING RELATED CONTROL

• Provide accurate and efficient customer service related to customer and aldermanic parking complaints.
• Provide information to the public regarding parking regulations and facilities and the location of streets, buildings, and points of interest.
• Report parking and other violations to the Milwaukee Police Department (MPD), and assist in the investigation of abandoned vehicles and the recovery of stolen vehicles.
• Respond to subpoenas and testify in court relative to contested traffic citations.
• Monitor special event parking and assist with parking occupancy studies, meter hooding, and sign placement; report meter defects or malfunctions.
• Provide traffic control at crash or incident scenes, and provide written incident reports.
• Observe and report hazardous conditions, such as missing or broken traffic signals or signs and street markings that need to be repainted.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Parking Enforcement Officer must be willing and able to do the following:

• Work any shift, including weekends and holidays and/or rotating shifts when needed.
• Work outdoors from an assigned vehicle or foot patrol in various weather conditions.
• Lift and move objects weighing 50 pounds or more occasionally, up to 20 pounds frequently, and up to 10 pounds consistently.

Required pre-employment tests include the following:

• Physical Exam with lift test
• Vision Exam
• Audio-Gram

1. One year of full-time work experience performing frontline customer service or serving in a safety or security role.
2. Valid driver’s license at the time of application, throughout the selection process, and throughout employment.
3. Good driving record at time of application, throughout the selection process, and throughout employment. Driving record will be checked during the selection process, prior to the job offer, and throughout employment.

Equivalent combinations of education and experience may be considered. 

NOTE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Associate degree in criminal justice or a closely related field from an accredited college or technical college.
• Prior work history involving data entry.

TECHNICAL

• Ability to learn and use departmental mobile and digital equipment and software applications to accurately and efficiently enter data and create reports.
• Ability to read and interpret work-related documents and policies.
• Ability to interpret and enforce parking rules and regulations.
• Ability to pay close attention to detail.
• Ability to work independently, diligently, and responsibly.
• Ability to follow directions, with or without GPS, and recognize city street names, locations, and boundaries.
• Ability to operate a vehicle safely.
• Situational awareness and ability to monitor traffic conditions to promote safety.
• Ability to solve job-related problems independently.
• Ability to prepare detailed, clear, and concise reports.
• Ability to learn, recognize, and identify vehicle makes and models.

COMMUNICATION, CUSTOMER SERVICE, AND INTERPERSONAL

• Customer service skills, including the ability to represent the City of Milwaukee positively and to interact with the public in a courteous, tactful, and concerned manner.
• Ability to remain calm and react appropriately when working in stressful and sometimes emotionally charged situations to ensure the safety of yourself and the public.
• Ability to de-escalate tense situations or remove yourself when de-escalation is not effective.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from your own.
• Ability to effectively communicate ideas verbally and in writing.
• Ability to listen and understand information and ideas through spoken words.
• Ability to calmly and self-confidently testify in court as needed.

The current starting salary (Pay Range 5DN) is $49,184 annually ($23.64 hourly), and the City of Milwaukee resident incentive starting salary is $50,659 annually ($24.36 hourly). Appointment will be made in accordance with the City of Milwaukee Salary Ordinance.

The City of Milwaukee provides a comprehensive benefit program which includes:

• Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

APPLICATIONS and further information may be accessed by visiting https://www.jobapscloud.com/MIL/.

• Applications and transcripts should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO = 501

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.