BENEFITS AND WELLNESS SUPERVISOR

Recognized by the Wellness Council of America (WELCOA) as a national Well Workplace, the City of Milwaukee is committed to protecting and enhancing the health and well‑being of our most valuable asset, our employees.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Benefits and Wellness Supervisor manages and leads the Department of Employee Relations (DER) benefits team to implement and execute new and existing benefit programs, helps to ensure proper administration of benefit plans, and oversees benefit-related customer service.

The City of Milwaukee’s benefits programs include health and dental insurance, a comprehensive wellness program, onsite clinics, onsite nurse liaison, flexible spending and health reimbursement arrangements, long term disability insurance, life insurance, tuition reimbursement, commuter value pass, and other voluntary benefits with a special focus on healthcare and wellness.

Staff Supervision

• Supervise and monitor the daily work of three DER Benefits staff members, including a Benefits Services Analyst and two Benefits Services Specialists.
• Provide staff training and guidance on the continuous improvement of programs, processes, and procedures, including establishing and documenting standard operating procedures for all critical job functions in order to adhere to strict benefit plan deadlines.

Healthcare and Wellness Program Coordination and Communication

• Assist the Employee Benefits Director and vendor partners with developing, coordinating, and managing healthcare and wellness programming; strategically expand the program based on participant needs.
• Assist with marketing, communication, and online promotion of the City’s benefit programs – especially healthcare and wellness – including strategies to enhance participant knowledge and understanding of program and plan options, policy features, enrollment, and other requirements.
• Assist with the request for proposal (RFP) process for numerous benefit programs, including drafting and evaluating proposals, selecting vendors, implementing programs, and managing 15+ contracts.
• Gather, track, and analyze data and information for benefit programs to measure the success of program initiatives and return on investment (ROI) as well as inform program and policy decisions.
• Prepare reports, written communications, and other documents for numerous benefit programs.
• Serve as primary responder for wellness program inquiries, questions, and issues.
• Assist with drafting and developing policy and internal rules pertaining to benefit programs.
• Assist with the annual benefit plan design review and updates of legal notices.
• Work closely with the City’s Wellness Champions and Wellness Program provider to facilitate participant knowledge and understanding of the City’s comprehensive wellness program as well as increase engagement and participation.
• Stay current on federal and state regulations and legislation pertaining to governmental agencies that affects employee benefits.

Divisional Support

• Serve as backup for critical benefit staff functions, including providing support during the City’s open enrollment period, providing benefit 101 presentations, and answering the benefits line.
• Assist with other special projects and provide ongoing support for employee benefit programs.

Partnerships and Opportunities

• Collaborate with other City agencies and health and wellness partners to continue to elevate the City’s comprehensive and competitive benefits.
• Identify opportunities for growth; develop, manage, and measure success related to initiatives.
• Compare existing City benefits with those of comparable employers and local municipalities.
• Identify and work with community partners to supplement the City’s wellness program offerings.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• The Benefits and Wellness Supervisor must be willing and able to work occasional evening and weekend hours to meet departmental needs.

1. Bachelor’s degree in human resources management, public administration, or a closely related field from an accredited college or university.
2. Three years of progressively responsible experience in benefit program administration and plan design, including comprehensive wellness program development.

• Previous experience with a large employer or in the public sector.
• International Foundation of Employee Benefit Plans Certified Employee Benefits Specialist (CEBS) designation.
• WELCOA Certified or similar certification.
• Experience in customer-facing enterprise communications and/or conflict resolution.

Technical

• Knowledge of various employee benefit programs, plan design variations, and administration.
• Knowledge of survey methodology and questionnaire development as well as strategies to encourage and ensure high response rates.
• Knowledge of statistical analysis methods to interpret and measure data trends from utilization reports, surveys, and report findings.
• Ability to track, measure, and evaluate various benefit and wellness program components.
• Proficiency using intermediate to advanced features of Microsoft Word, Excel, and PowerPoint, Adobe Acrobat and/or InDesign, and other creative applications to develop program materials, marketing pieces, presentations, and reports.
• Enterprise communications knowledge and skills to share information and engage with internal and external audiences; ability to implement benefit and wellness communication and marketing campaigns incorporating social media strategies and interactive learning components such as Brainshark and video clips.
• Knowledge of and experience using human resources and benefits administration systems.
• Knowledge of Affordable Care Act (ACA) reporting requirements for healthcare.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) compliance and ability to ensure that appropriate policies, procedures, and training programs are in place.
• Knowledge of webinar creation, scheduling, promotion, and hosting.
• Ability to read and interpret job-related materials such as reports, policies, and procedures.
• Ability to assist with policy and benefit plan formulation and implementation.
• Knowledge of mathematics to assist with financial and budget projections.

Supervisory

• Knowledge of supervisory principles and best practices.
• Ability to effectively lead a team of professional benefits staff.
• Ability to assign duties, set clear performance standards, provide coaching and training, monitor work in progress, evaluate performance, and make hiring recommendations.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

Communication and Interpersonal

• Verbal communication skills to speak clearly and concisely to internal and external customers.
• Presentation skills to deliver benefit and wellness program information, reports, and data to various audiences.
• Written communication skills to develop clear and engaging marketing and communication materials, informational program materials, reports, presentation materials, and correspondence.
• Ability to work effectively with team members, representatives of City of Milwaukee departments, vendor partners, and City officials.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.

Critical Thinking and Professionalism

• Analytical and problem-solving skills.
• Decision-making skills and sound judgment.
• Ability to work well independently.
• Ability to manage multiple priorities and work within tight time constraints to meet deadlines.
• Attention to detail.
• Ability to remain calm and professional working within a fast-paced environment.
• Honesty, integrity, and the ability to handle confidential employee information with discretion in compliance with HIPAA standards.
• Commitment to continuous learning relative to benefits and employee wellness.

The current salary range (Pay Range 1HX) is $82,677-$105,223 annually, and the resident incentive salary range for City of Milwaukee residents is $85,158-$108,380 annually. Appointment will be made in accordance with the provisions of the salary ordinance.

BENEFITS ~ The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• Applications and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

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The City of Milwaukee values and encourages diversity and is an equal opportunity employer.